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I don't understand what the new app accomplishes. I can no longer get unique download links for customers who need to re-download the program. What does this revision do?
Thank you for taking the time to write to us. App updates are meant to address bug fixes and performance increases. If your app is no longer working as expected, we definitely want to troubleshoot this further with you. Please connect with us using this direct link: https://bit.ly/2AWw5VA. -Olivia
Works as described - no complaints
The app has been working for two years with no problems. but lately it's been crashing all the time.
And now a message appears: "This application may not work as expected".
It's impossible to contact the developer. I don't know what to do.
Hi there. Thank you for sharing your review. At this time, the Digital Downloads app is in maintenance mode. However, we will still implement critical security fixes or fix widespread bugs. You can review our public documentation here: https://shopify.link/vaWl -Mac, Shopify Support
In the past few months, this app has become very bad and untrustable. Always fail to deliver digital products. 10/5 times I received complaints from the customers that they didn't receive their download link. In this way, I have to send them manually the files which takes a lot of time... I contacted Shopify support but they told me that I have a problem with my stripe but it's not true. This app was good in the past years, but in the last few months, it's very poor...
Hi there, thank you for your review. I am sorry to hear that you've had this issue and that the Digital Downloads app hasn't been performing as you'd hoped in recent months. I would suggest contacting our support team again with examples of this issue so we can take another look, but if the error persists you can look into other apps that allow for digital files to be sent to customers. -Victor, Shopify Support
Honestly, this app worked beautifully from 2017 - 2022.
Then they updated it, now it takes forever to upload anything, Then near the end says upload failed, constantly crashes, doesn't deliver my files to the customers, and has me pulling my hair out in frustration. I am only now reviewing it because it worked fine before! Come on guys, please fix this! And don't say, oh its fine from our end. It's not acceptable. I am only giving it 2 stars because it worked well for a few years. Now it drives me insane! Is it because it's free? I am happy to pay for an app that actually works! Please fix this!
Hey there, ATP Textures. Thank you for taking the time to leave us a review. I'm sorry to hear about the difficulties you've experienced with the app recently. We'd love to see how we can help you get the app functioning as it once was for you. Please, reach out to our Live Team using this link (https://bit.ly/2AWw5VA) so they can get you authenticated and dive in to collect your feedback and action some suggestions. -Imogen, Shopify Support
Effective. Works well. Wish it could do this, however, but I don't think it can: Sell 'drip' products where files are released over a series of days/weeks/months.
1) App does not open in Safari at all. Developers do not care
2) Impossible to search for a specific order, which is needed when proving chargeback cases, i.e. that a customer has downloaded the product
3) Does not work properly in chrome. When you press add a download, it will go to all downloads and then you have to click back to actually upload a digital file that you wanted to add to a product. Conclusion: it's clear that the app has not been updated for ages.
Hey, there. Thank you for taking the time to write this review and share this feedback. We can't be sure why it's not working on Safari, as it could be related to the browser settings. However, there are some great suggestions here, such as being able to search for specific orders or improve the functionality on Chrome, and we'd be happy to share your feedback with our developers. Cheers! -Elias, Shopify Support
Outstanding app! I was worried about the import function and how well it would work, considering I had close to 800 products. Just had to do a few tweaks to my csv file, and I was ready to go. Thanks again!
It badly misses the ability for users to re-download their files from their account page. It is such a hassle to keep having customers email because they can't access the links or lost the emails. If that would be added the app is definitely more than worthy of 5 stars!
We appreciate you taking the time to write your review and thank you for sharing your feedback with us here. I can appreciate why customers being able to more easily re-download their files would be beneficial for both them and you, and I will be sure to pass your comments onto our development team. -Victor, Shopify Support
This is an Excellent app! so helpful and easy to navigate! and FREE! THANK YOU so much for helping us out here!
Thank you so much for taking the time and writing this review! We're delighted to hear that our app was helpful and easy to use. If you need any help with Digital Downloads, please don't hesitate to reach out to us via the Shopify Help Center (https://bit.ly/2AWw5VA). We'd be happy to provide assistance through live chat, email, or callback. Cheers! -Elias, Shopify Support