Reviews (233)
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Half the time the app will not open on my store. When it does i get errors trying to upload .pdf files. i get errors "One or more of your files failed to save. Please try saving again"
I have around 100 products with digital downloads. The Issue has got worse the more i add.
I don't know how to contact the developer who is shopify?
Thank you for reaching out and expressing your concerns. It's important for us to rule out any local network errors, so I encourage you to try using a different browser and network to see if the issue persists. For further support, you can connect with our Live Team directly and we would be more than glad to walk you through troubleshooting steps here: https://bit.ly/2AWw5VA. -Olivia, Shopify Support
Has been working great for me, the only problem I have is that I have some "mixed" products (i.e. products containing a physical good that needs to be shipped + a digital good). Right now the digital good doesn't get delivered until the physical good is shipped. I'd LOVE it if this app could ship the digital good right away, and leave the order partially fulfilled until I ship the physical product.
A nice start, but one star from me until you can attach multiple files to the same product variant. Shopify's suggestion of attaching a .zip file is useless: many people don't know how to use them, and we lose the vast number of customers who are purchasing on mobile devices that can't handle .zip files.
App was working really well for about a year. However, for the past couple months, it's been extremely buggy, and Shopify seems to have no solution. It says 'Unsupported' under the settings page. Files don't upload for me anymore, or they upload but I'm not able to save changes. One of my products has 2 digital files attached, but the app only lists 1. I'm not sure if things are getting sent out properly either. I've tested different browsers, different computers... Nothing... So it's basically become useless, and I'm at a point where I need to migrate to a new app. Pretty frustrating...
Hey there, thanks for the review. If you are experiencing issues with the application, try to clear the cache on your browser and try the actions again: https://shopify.link/b7xY. If the issue persists, I would suggest attempting to use a separate browser to see if that does the trick. For example, if you are using Safari - try this on Google Chrome. In the case that it does not resolve the issue that you are experiencing, you can speak with our live support by navigating to the Help Center: https://shopify.link/mLA. -Ollie, Shopify Support
It works great for me, but it would be even greater if you could add the feature to upload multiple files per item/product. Please and thank you!
Hey, there! Thanks so much for the feedback. We're happy to hear that you're enjoying Digital Downloads!
Your suggestion regarding multiple uploads for products is a great idea! I'll be sure to pass that feedback to our development team, so they can look into making that suggestion a reality!
Thanks again for your time, and please let us know if you have any questions. -Imogen, Shopify Support
I don't know if it's just me, but I've been using this app recently, but I kept getting a 504 Gateway timeout message. Then it told me the app was outdated. But after a while, the app worked absolutely fine. Is the app working OK?
Thank you for taking the time to share your feedback with us. Based on the error you described, it is possible there were intermittent issues on Shopify impacting the app for a brief time. For the future, stay updated with us on reports of outages through our status page here: www.shopifystatus.com. -Olivia, Shopify Support
What happened to the update file option? How do a replace/update a file now?
On the documentation page you still have the update/replace option but not in the app...
Hi, there. This page was recently updated, but you can still replace a file in the Digital Downloads app by clicking the product you want to edit, and dropping the new file into the drop zone. You can also click “Add files” and the file you select will replace the existing one. I appreciate you letting us know about our Help Center documentation and I've put in a request to get that page updated. Thank you for leaving this review! -Erin, Shopify Support
Fabulous app. Works as described and have never encountered an issue!
There doesn't appear to be any way of automatically fulfilling digital pre-orders. I will soon have several hundred paid pre-orders, but the digital file will not be ready for another 2 weeks, and I don't want to have to go in and manually fulfill every single one by hand. I would happily pay for an app that added this functionality and worked 100% reliably! Also note that in the last year about 5% of my digital product customers were never sent a link to their paid order. NOT ACCEPTABLE.
Thank you for taking the time to write your review and for letting us know how you feel that the Digital Downloads app could be improved. I can certainly see why being able to automate this process would be helpful with pre-orders, and I'll be sure to pass your feedback onto our app development team. -Victor, Shopify Support
Folgender Hinweis steht in der App: "Diese App funktioniert eventuell nicht wie erwartet
Digital Downloads muss vom App-Entwickler aktualisiert werden. Kontaktiere sie, um Unterstützung zu erhalten, oder deinstalliere die App." Ansich funktioniert die App ok, fände es toll, wenn Shopify die eigenen Apps für solch eine wichtige Funktion (z.B. Ebooks, Rezepte...) inhouse pflegt und nicht Drittanbieter Lösungen notwendig sind.