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If you sell digital downloads and think about moving to Shopify for this feature: don't, unless you have done your research. Soon after I switched to Shopify with all my customers, they stopped the support for the digital downloads app. I had many chats with the customer service, with different feedback. Some said I should look around for an additional app, others said, they appreciate the feedback and will forward it to the developer team, yet others again said they won't spend any more time on developing this feature.
This is 2024, guys. You cannot just sit there and see the money rolling in raising your prices and do nothing, when it is literally a digital world now. Very unimpressed with this part of shopify!
This app was coded in the middle ages and haven't been updated since! Here are 2 critical issues:
- It is not compatible with the new customer account, there is no way for your client to download the files they purchased from the Order page.
- You cannot HTML markup the email templates for Download Ready and for Updated Product, all you're left with is some crude text that looks like a badly formatted spam email
Digital Downloads app devs, are you still alive?
Terrible doesn't allow me to upload the files successfully i keep getting message saying try again later.
Shopify community doesn't even bother to help either. I'm paying $20 per month for nothing.
This app is complete balls, customers cant even login to view their product so if the initial email is lost the product is lost. complete shite just use sky pilot if ur strapped for cash.
Absolutely dreadful, do not use. It has been generating all kinds of bogus emails to my customers. Very embarrassing.
It's simply an insult to Shopify customers that in 2024 there is no native, properly functioning digital download app. Links do not appear after purchase and there is no link to download again in the client panel. looking for another solution.
Hey there, thanks for the review. I can certainly see the benefit of Shopify having a native function for digital products without the use of an application. I am going to provide the feedback to our developers as a suggestion. We appreciate you taking the time to bring this to our attention. -Ollie, Shopify Support
Recently application stopped working, no longer sends customers download links.
DO NOT get this app. Shopify is no longer supporting it and this is a quote from a tech support rep: the current app is in maintenance mode, meaning that developers are only investing resources into resolving "critical security fixes or widespread bugs". After using it for four years I can no longer upload files.
Hey, there! Thank you for taking the time to review Digital Downloads. While we still support the app, the scope of our support may be limited. If our support team confirms that an issue cannot be supported, you may consider using one of the third-party apps in the app store which you can find a list of here: https://shopify.link/vkM2. -Summer, Shopify Support
Doesn't actually send the product when it says it does. Not a good app.
no support and all 200 of my products suddenly are not linked... not cool, and NO SUPPORT to help! use an app with better support when you need them!
Hey, there! Thank you for reviewing Digital Downloads. I'm pleased to let you know our support team can help you with any questions or concerns regarding this app. Please feel free to head over to our Help Center (https://shopify.link/goV1) and start a chat with the AI assistant to connect with a support advisor. -Summer, Shopify Support