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Don't hope for a good experience with this app. The 1 star reviews tell you everything you need to know, and stay clear! This app will not display a download link on the order confirmation page. Only an email will be sent. So many horror stories. Look elsewhere.
The good point is it's using Shopify domain to send emails, which has a good reputation and avoid your download emails to end in the junk.
The other good thing is the fact that your files are hosted on the Shopify server and you have a use limitation per download (5gb).
On the other end, the app needs some necessary improvement : a file manager to avoid duplicates, fix the download on purchase page...
This app is complete balls, customers cant even login to view their product so if the initial email is lost the product is lost. complete shite just use sky pilot if ur strapped for cash.
I really wanted to use this app. But I am having to delete it. I'm leaving this review as a warning to others. This app does not have a download link on Thank you page. I contacted support and they said it was a known issue with no date on a fix. They advised me to find another digital downloads app to use. So there you are folks. Best to find another app to use.
It's simply an insult to Shopify customers that in 2024 there is no native, properly functioning digital download app. Links do not appear after purchase and there is no link to download again in the client panel. looking for another solution.
Hey there, thanks for the review. I can certainly see the benefit of Shopify having a native function for digital products without the use of an application. I am going to provide the feedback to our developers as a suggestion. We appreciate you taking the time to bring this to our attention. -Ollie, Shopify Support
1. MAY NOT SEND LINK.
2. NO CONFIRMATION PAGE LINK.
Details:
1. May not get link: We have checkout>order updates> enabled for sms OR email. If customers checkout with sms, they will NEVER get an EMAILED download link. We would have to eliminate order updates by sms to require an email be added to the order. We have several customers that rely on text order updates so this is not a viable solution.
2. No confirmation page link: It does not appear AT ALL on the order confirmation page DESPITE being ACTIVE in the Digital Download app settings.
Just wasted my time for over an hour with Shopify help - here is a quote from help:
"I wanted to share with you that the download link is sometimes not appearing on the order confirmation page, which is expected behavior."
No, dude. That IS NOT at all expected behavior.
Absolutely dreadful, do not use. It has been generating all kinds of bogus emails to my customers. Very embarrassing.
Why doesn't this app use my shop's email address while sending?
I have problems with this app! Customers do not receive download links
Recently application stopped working, no longer sends customers download links.