Digital Downloads

Works as described - no complaints

PRO: It's free and supports multiple files for one product, which is the primary reason we switched to Shopify. We only sell .jpg files.

ANNOYING BUT BEARABLE BECAUSE IT'S FREE: Having to do some minor things twice, "re installing" the app every time we start using it again, and not having the download link show up on the order confirmation page.

UNACCEPTABLE: 8% of our orders have one of three technical problems (yes, I spreadsheeted the data to get that figure):

1) The email download doesn't show up (yes, we verified that it wasn't in their spam folder)

2) In Windows 7, Windows Vista and Windows 8, customers download the .jpg file but it saves as a MHT file that they can't use (customer service nightmare here).

3) Customer clicks link to download, and it simply says the limit has been exceeded (yes, we verified that the product had a download limit of 2).

On average, we receive a technical complaint directly caused by the Shopify app every 5.5 days. We've verified that other complaints we've received have been at the user end and did not include those in our data set to give you the above numbers.

CONCLUSION:
I don't expect a free app to have the shiny features of a paid app, and I don't even think the paid solutions are that overpriced.

I do expect this free app to do what Shopify says it should do in its second bullet point as of 11-5-13: "Customers get access to content instantly."

Shopify's description of this app is true 92% of the time. So Shopify either needs to change the app description to reflect the truth (come on copywriter, get creative), or it should have one of its developers walk away from the tapped keg, grab some Tim Horton's coffee, work out some bugs and write some scripts.

I look forward to Shopify making this ok app great!

Works pretty well, but lacks a few features that would make it more convenient to use. For example, there is no way to make bulk edits to the settings for all items - we wanted to change the download limit for our products, but there is no way to set them all at once, so we have to change each of the 1,700 individually.

This app works for us everyday delivering PDF files to our customers. Super easy to use and does exactly what it says!

We depend on this 100% as we are #1 in the world for digital music/piano lessons in our genre and field.
www.PrettySimpleMusic.com
This app is AMAZING - we distribute hundreds of downloads per day and this has been a pleasure using. A little bit of an adjustment trying to set up, but once you get the swing of things, you're all set (especially if you use the "duplicate" feature.
Try our downloading process to see for yourself - we have FREE items for you to try out.
www.PrettySimpleMusic.com

This works well to add a single file to a product. However, it is exceedingly irritating to have to make adjustments on the variant level instead of product level. Ex, to change the fulfillment settings from automatic to manual. Or to add files - you have to individually add each file to each variant. I feel like there should be a tick box, or something in the general settings, to choose to make these changes on the product level. If digital downloads are a core piece of your business and you have a wide inventory, I would look at using another app!

We connected clickfunnel to our shopify app with digital file using this digital downloads app but Why is it saying "the order has no digital attachment" when in fact it does?

I wanted to use this app for my e-books and audiobooks, but it only works for my e-boks. When the customer has downloeadet the linkk. The file is empty.

Unfortunately you can't develop in SAFARI with this app. It would be really nice if they would have said that and saved me an hour trying to figure that out. I haven't tried testing a download with Safari as yet. Let's hope it at lest does that.

Awesome app. As you can see all of the bad reviews are from way back years now. This app has improved a lot now!