Reviews (264)
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I agree 100% with Fabledo, having the download link appear right after the sale would be absolutely necessary. It is currently holding me back from using Shopify as our ecommerce solution.
It's great that the app is free, but it's almost necessary that there are links available on the webpage immediately after purchase for customers. Too many customers miss the email, or don't get it all together. For every 200 downloads, we had around 10 customers complain that they didn't receive the file and we had to resend it.
That said, the other apps for digital distribution on shopify are WAY over priced for people like us who want to sell high quality 20 minute videos on a regular basis. We'd eventually be forced to sacrifice our backcatalog if we started our setup with a different provider. :/
Great first effort in terms of seller experience on setup, but it just needs that little step forward to make it a good customer experience too.
agree. email takes ages to arrive. immediate download link please
Thanks for making this app. I want to state like many others:
- the other solutions are way too over priced to sell many small files
- the email with the download link can sometime take ages to come
- therefore making the need for a direct download link on the payment confirmation pages even more important!
- lastly, the download button caption need to be translatable!
But thanks, other than that it works nicely!
very bad. uninstalled the app,they still leave the code. the buttons DOWNLOAD were left in my products! please respond how to FIX!!!!
brol
Doesn't actually send the product when it says it does. Not a good app.
L'installation de l'application Digital Downloads est simple et rapide. Il suffit de se rendre dans l'App Store de Shopify, de rechercher "Digital Downloads" et de l'installer en un clic. L'application s'intègre automatiquement à votre boutique Shopify sans nécessiter de configuration complexe.
Hi im having trouble adding a "access your digital file" block after checking out for my item as i want my customer to be able to download the file right after purchasing at checkout
Hi, I am not using the app, how can I delete all the data in my site?
It's working but it's not a niceview
Hi, there! Thank you for taking the time to leave us a review for the Digital Downloads app. We appreciate the feedback you've provided us here. If possible, can you please reach out to our Support Team via our Help Center (https://shopify.link/vRnL) so we can collect more context around this feedback and see if it's something we can assist you with? We hope to hear from you! -Imogen, Shopify Support
My app is unsupported
I love this app, but I just saw it's unsupported now.
I contacted the Shopify Support Team and they told me they won't update it and I should maybe consider other apps... This is sad!
Hello. Thank you for sharing your review. That is correct. At this time, we will only be implementing critical security fixes or fix widespread bugs. We apologize for any inconvenience. -Mac, Shopify Support
This is the perfect one for me, easily downloadable. I did trial multiple time to cross check it's download process. This app is the best one to sell digital products online.
We need a actualization!!!!
How can I reach out to the developers? Shopify is stating the app is unsupported now.
Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Digital Downloads app. To get this resolved, you can uninstall and reinstall the app into your shop. If you continue to see the error after completing those steps, please feel free to connect with us directly: https://bit.ly/2AWw5VA. - Blair, Shopify Support
App shows unsupported
Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Digital Downloads app. To get this resolved, you can uninstall and reinstall the app into your shop. If you continue to see the error after completing those steps, please feel free to connect with us directly: https://bit.ly/2AWw5VA. - Blair, Shopify Support
Merhaba, uygulama desteklenmiyor uyarısı alıyorum. Bir güncelleme yapılacak mı? Diğer uygulamalar ücretli, bunu kullanmaya devam etmek istiyorum
Keep getting message that says this app may not work as expected, it needs to be updated by App Developer.
which is Shopify.
you would think since I'm using shopify they would make sure they keep up with their Apps, so peoples sites work properly.
Thank you for your review. You are free to continue using the Digital Downloads as long as it continues to work for you, and can ignore this banner if this is the case. We appreciate your feedback on this. -Victor, Shopify Support
I need help understanding the problem with getting such a review rate. I'm delighted with this plugin; it's working perfectly and doing my desired job. I highly recommend it. I hope to get it supported and updated in the long term.
Best!
The app fundamentally has been working great for me, but I really, desperately need an API or some way to bulk upload files to my products. I have 1000 products that each have files to download, and it's incredibly tedious manually uploading all of them.
Hi, there! Thank you for sharing your feedback, I certainly understand how a bulk upload feature would be useful. I have shared your feedback with our developers for consideration! - Greta, Shopify Support
Horrible. I did a test pilot twice using different payment methods and the product never downloaded. Do not recommend. I guess it is true, you get what you pay for. Pay nothing, get nothing.
Hi, there! Thank you for taking the time try out the app. I understand that you experienced some issues with the products being downloaded after a purchase. We would love to investigate this further by accessing your account. As such, please reach out to our live Support Team via the Help Center (https://shopify.link/WJna) and our team can troubleshoot the situation. -Mac, Shopify Support
test
The app did not work at all! After 20 hours of waiting the delivery of my test order and numerous attempts to restart the download, I am convinced that trash is the only right place for this app...
Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Digital Downloads app. If you haven't done so already, I'd encourage you to connect with our Live Support so we can take a closer look into this: https://bit.ly/2AWw5VA. - Blair, Shopify Support
I am deducting one star for the fact that the app does not add a download link to the order history on the user's page, it can only receive a download link when paying, and other times if it wants to look for a notification in emails to download. It would be nice to be able to download directly from the dashboard at any time
Hi, there. That is a great idea! I will be passing that feature request on to our developers for future considerations. Thanks for the review! - Skye, Shopify Support
Cannot be combined with bundles, which is very inconvenient.
Also, I added a digital file to a product, but then the file just vanished... In the product overview the app still says the product has a file attached, but when I click on the product it says there's no file attached. Very strange. I added the file again, we'll see if it stays there this time.
Hi there! Thank you for your feedback. I want to assure you that you should be able to create bundles that include both digital and physical products. The digital portion of the order will be fulfilled without marking the entire order as 'fulfilled'. This way, you can easily keep track of which portion of the order still needs to be fulfilled.
We’d also be happy to continue assisting you through the available contact methods in our Help Center: https://shopify.link/YWD7. If you see the chat assistant, you can ask to contact support and it'll guide you with your next steps on how to connect with a team member. -Mac, Shopify Support
App doesn't work and fails to send the file download link to customers. Selling digital files is NOT a niche market and should be part of Shopify's core subscription price. We should not be forced into paying another $10+ for a third-party app that actually works.
I was assured that this issue would be passed onto the technical team but given that there have been multiple reviews about the same problem over the passed few months, it would appear that not much is being done to sort it out.
Hi there! Thank you for sharing your experience. I understand that you have been experiencing some issues and were assured that we would investigate these concerns. In this case, please reach out to our support team and reference the previous ticket number to request a follow-up. We will be more than happy to take a closer look at your situation and provide further assistance. We appreciate your patience and understanding. -Mac, Shopify Support
Needs to have an API to programmically upload files to product!
Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. We can completely understand the benefit of having that as a feature for the app. I've gone ahead and shared your feedback with our developers to consider in future updates. - Blair, Shopify Support
Constantly issues happening, files not working, etc.
Hi, there. We appreciate you leaving a review. If you're having trouble with this app our support team would be happy to help here: https://shopify.link/vRnL. This guide may be able to help you out in the meantime as well: https://shopify.link/vaWl. -Erin, Shopify Support
I am still learning to use it. It works fine but doesn't have many features. I set it up in a few minutes, so I can't complain.
good I like this app it helps I will try it out for the next few weeks and then ill see if it really works
GREAT APP , BUT ONE THINK CAN INCREASE NUM OF FILES TO OR THAN 50,THAT WILL BE VERY GRAET, ANDT USEFULLEY,
Hi, MIGAX.
Thanks for leaving your feedback.
If you're referring to setting a download limit, you can refer to our help center resource here: https://shopify.link/andb. If you're referring to the maximum file size you can upload, it is currently 5 GB. For more information, check out our Digital Downloads FAQ page: https://shopify.link/gp5d. -Victoria, Shopify Support.
This app is horrible and unreliable. If you considered using this app for your business just read through the reviews.
Hi there, thank you for your review. It is regretful to hear that you did not enjoy using the Digital Downloads app but we appreciate you taking the time to share your feedback with us all the same. -Victor, Shopify Support
Not being able to upload pdf file as digital product resolve this as soon as possible or suggest solution
Hi there. Thank you for your feedback. I'm sorry to hear that you're experiencing some trouble with the Digital Downloads app. If you haven't done so already, I'd encourage you to connect with our Live Support so we can take a closer look into this with you: https://bit.ly/2AWw5VA. - Moira, Shopify Support
Hola! la app me parece muy muy buena opción, que hacer en caso de no recibir el enlace de archivo cuando ya realizaron una compra? tengo ese problema gracias!
Not working how it is intended. It was a waste of my time setting up my products, and if I would have gone live with this - It would have been a disaster.
I did reach out to support, who told me "Yep, looks like a problem on our end". But judging from the reviews - this looks like an ongoing issue for months now. Not really comforting. Just ended downloaded a different app and it worked as intended.
Hi, there. We appreciate you reaching out and sharing your feedback here. I understand you haven't had an ideal experience using the app and I would like our team to take another look into this. If you'd like, you can reconnect with us via the Shopify Help Center (https://bit.ly/2AWw5VA) to share what issues you're facing. - Victoria, Shopify Support.
It needs to support external link for a bigger download or a secure download on another website. And the 5GB limit is... limiting.
Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. We can completely understand the benefit of having that as a feature for the app. I've gone ahead and shared your feedback with our developers to consider in future updates. - Blair, Shopify Support
Completely stopped allowing my customers to download their products and this app has tarnished my brand. DO NOT RECOMMEND
Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Digital Downloads app. If you haven't done so already, I'd encourage you to connect with our Live Support so we can take a closer look into why those downloads aren't working as expected: https://bit.ly/2AWw5VA. - Blair, Shopify Support
I uploaded the file, but i can't download the file!! Doesn't generated the email or downloadable link!
Hi, there. Thank you for taking the time to share your experience. I recommend contacting our live support team through the Help Center (https://bit.ly/2AWw5VA) so we can investigate this issue further. - Greta, Shopify Support
My customers haven’t been able to download the files once they make purchase. This does not make our store look good
Hi, there. Thank you for getting in touch and sharing your app experience. I apologize for the inconvenience caused to you and your customers due to the inability to download purchased files. I suggest reaching out to our support team through the Help Center (https://bit.ly/3cJkx8V) so we can look into this for you. - Victoria, Shopify Support.
I'm having issues with the app, it wouldn't allow me to add a file. it keeps going to an error page
Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Digital Downloads app. If you haven't done so already, I'd encourage you to connect with our Live Support so we can take a closer look into the error: https://bit.ly/2AWw5VA. - Blair, Shopify Support
If I could upload MIDI Files for digital downloads this ap would be amazing! seems pretty stright forward though
Hey, there! Thanks for leaving us a review for Digital Downloads! The app should support several different file types, so I recommend that you reach out to our Live Team (https://bit.ly/2AWw5VA) so you can have one of our advisors assist you in real time with your options. Also, make sure that your files aren't greater than 5 GB in size! -Imogen, Shopify Support
The customer service agent is helping me patiently, so I will update my previous review. I am hoping the app issue can be solved soon, so I can start to sell
Unfortunately this app doesn't work for us as we have 15 variants per product and need to send the same digital download to anyone purchasing a specific product regardless of the variant they've purchased.
This means we have to tediously add the same download file to each of the 15 variants, for over 80 products! And potentially more as our site grows.
Ideally, we should be able to upload a digital file and have the choice whether it should apply to all the variants of that product, or certain variants.
A simple checkbox mechanism could achieve this with the question: should this digital download apply to all {x} variants? If checked then we upload our file. If unchecked then we add our files to the respective variants, or different download files to specific variants as is the case with the app currently.
Hey, there. Thanks so much for taking the time and sharing this feedback. We can see how being able to apply a single file when working with many variants can improve the workflow in your use-case, and we'd be happy to share your feedback as a feature request with our development team. Cheers. -Elias, Shopify Support
The app seems to work fine! When you upload a pdf file to a product it will be sent to the buyers e-mail.
The only issue that I had is that I want the pdf to show up at the products so my customers can download it for free (if they want) before buying the product. But anyway this is a free app so I am thankful anyway.
The app works, but you can attach only one file (or I haven't been able to find a way to attach more.
I sell digital products with a PDF manual, and it would be nice to have the option to attach more than one file.
Thank you for writing your review and I'm glad to hear that the Digital Downloads app has been working well for you. At this time, you are correct that it is not possible to add multiple files to a single product, and I can see why this feels restrictive. I will pass on your suggestion to our development team for them to consider. -Victor, Shopify Support
This app works great and it is FREE. Look at other alternatives people! They all charge you money for the amount of storage you need. This awesome app doesn't no matter how many products you have. Thank you so much Shopify. I only wish customers had access to their downloads from "my account".
Hi there, Decals and Daydreams. Thanks so much for leaving a review for Digital Downloads. We're so happy to hear that you're enjoying the app! Great idea there with having customers be able to download products from their accounts on your store. I've gone ahead and passed that request off to the Product Team for their consideration. Thanks so much for the feedback! -Imogen, Shopify Support
i really loved this app before the update. Befoe the update you could add files to draft products now you have to make the listing live to add the digital files which defeats the purpose and makes thing difficult if your store is mainly all digital downloads becasue a customer might try to buy the product when there is no file attached. like why who thought that was a smart idea?now if you add product it dose show up in the app and how can you add file if the app dose not show the item, the work around is going on chrome. so that's fun
Thank you for taking the time and sharing this feedback with us. We understand that being able to attach files to draft products is important to you, and we'd be happy to share this feedback with our development team. We appreciate you for providing this feedback as they are taken into considerations on future releases. Thanks again. -Elias, Shopify Support
Shopify missed the boat here. Many digital creators have multiple files per product and you cannot do that with this product.
Thank you for writing your review and for providing us with your feedback and suggestion. I can certainly see why having the option to add multiple files to a single product would be helpful to you when selling digital files, and we appreciate you making your recommendation here. I will submit your comments to our development team for them to consider. -Victor, Shopify Support
Great free app! Working very good! But there's one feature that i need( not only me i think), when clients cant get access to download link through theirs accounts on a website. Already checked this, there is a order status page link in theirs order information, but when you click on it - nothing happens. I have already contacted support several times , but never receive any reply. I know this app is close source, and you cant really edit code of it, but to fix it - its like 2 seconds with few lines of code. So please consider this.
Hi, there. Thanks so much for taking the time to leave a review for us here on Digital Downloads. I'm sorry to hear about this link issue you're having with your order confirmation emails. I'm happy to pass along the information about this situation to our team, but I strongly recommend that you reach out to the live team regarding this, as it could very well be account-specific. I would stress to the advisor you connect with that you're having persistant issues with your order confirmation emails, and that links within them are not working. They may be able to get in touch with our Technical Team for some assistance. You can use this link here to reach them: https://bit.ly/2AWw5VA. -Imogen, Shopify Support