Reviews (492)

Overall rating
2.6
Counts per rating level
  • 31% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 15% of ratings are 3 stars
  • 15% of ratings are 2 stars
  • 27% of ratings are 1 stars
July 18, 2024

no support and all 200 of my products suddenly are not linked... not cool, and NO SUPPORT to help! use an app with better support when you need them!

Love Marketing Team
United States
7 months using the app
Shopify replied July 23, 2024

Hey, there! Thank you for reviewing Digital Downloads. I'm pleased to let you know our support team can help you with any questions or concerns regarding this app. Please ...

Edited March 7, 2024

The App works as advertised BUT if you have a product with say 100 variants and you want to add a file to the order completion for download Even though all the variants use the same file you have to upload a file for every variant when there is only 1 file you want to use, so shopify again want you to upload hundreds/Thousands of the same file to there servers????????????
Adding a single product ...

Laserworksuk
United Kingdom
10 months using the app
Shopify replied March 7, 2024

Hi, there! Thank you for sharing your feedback. You do need to upload separate files for each variant, since in most cases you would be uploading a different file for each. ...

March 12, 2024

Keep getting message that says this app may not work as expected, it needs to be updated by App Developer.

which is Shopify.
you would think since I'm using shopify they would make sure they keep up with their Apps, so peoples sites work properly.

Rainbow Krew Co.
United States
7 months using the app
Shopify replied March 20, 2024

Thank you for your review. You are free to continue using the Digital Downloads as long as it continues to work for you, and can ignore this banner if this is the case. We ...

Edited July 18, 2024

Estou tendo problemas. Parou de funcionar e está com erro todos os downloads gerados.

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Apostila Nacional
Brazil
6 months using the app
September 5, 2024

Doesn't actually send the product when it says it does. Not a good app.

Premium Presets
United States
2 days using the app
August 21, 2024

It just doesn't work. I'm lucky a customer messaged me personally to let me know they weren't receiving their downloads because the app automatically archives orders and claims to have delivered the digital product, even when it hasn't.

Humble Beats
Canada
5 days using the app
Shopify replied August 23, 2024

Thank you for your review and that information. I recommend contacting our Support Team (https://shopify.link/W8y0) so they can look further into this for you. -Emily, ...

July 18, 2024

Doesn’t work, does not upload, never finishes uploading 0 stars

GAP
United Kingdom
3 months using the app
Shopify replied July 23, 2024

Hey, there! I'm sorry to hear you're experiencing an issue with the Digital Downloads app. If you're open to it, you can try the following local troubleshooting steps to ...

August 1, 2024

Shocking app, very poor from Shopify considering the high monthly fees we pay. Does not allow you to add branding to the email that sends the download, so it looks like spam and builds a distrust with your customers

Reggie and Friends
Australia
About 24 hours using the app
Shopify replied August 8, 2024

Hi, there! Thank you for your review. I understand how being able to add your branding to the Digital Downloads email would be beneficial for your business, so I have shared ...

February 28, 2024

This app does not work! Neither does the download link on the confirmed purchase page work, not does the link received via the email work. Pathetic app.

Unived
India
About 1 month using the app
Shopify replied March 7, 2024

Hi, there. Thank you for taking the time to leave a review for Digital Downloads. I am sorry to hear about this situation. We would expect the links to work, so it sounds ...

August 18, 2024

It just stops working and nobody at support knows why

Analog Crafts
Argentina
16 days using the app
Shopify replied August 20, 2024

Hi, there! Thanks for bringing this to our attention. Reaching out to our Support Team to provide this insight to our developers was the best approach. Thanks again!