Reviews (491)

Overall rating
2.6
Counts per rating level
  • 31% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 15% of ratings are 3 stars
  • 15% of ratings are 2 stars
  • 27% of ratings are 1 stars
November 14, 2017

Its free. Ok. Does what it says on the tin. I have used for over a year with great results. Can track downloads and see who has downloaded what, but it is a bit clunky. Would love improved tracking and analysis. Neater layout options for non technical person would also help.

Styleintelligence
United Kingdom
Over 1 year using the app
January 6, 2022

Worked well so far. Didn't have any issues. Download page styling options would be handy to have in settings.

The School of UX
United Kingdom
Over 1 year using the app
Shopify replied January 13, 2022

Hey, there. Thanks so much for writing this review and sharing this suggestion. We can see how being able to customize the download page would be a useful feature and we'd be happy to share this feedback with our development team for future considerations. Cheers! -Elias, Shopify Support

June 2, 2016

Easy to use and a good free app to get started with. Does have some limitations as you can't bulk upload files etc but does what it says.

Maplogic
United Kingdom
Over 1 year using the app
August 3, 2013

At the moment, it needs a bit of tweaking. The technical dept are on it and I hope will figure it out soon.
My digital download App keeps disconnecting.
I like the idea of an immediate download instead of being sent to E Mail. That would make it much more professional. (is someone reading this?)
I have requested also that any uploaded digital products are able to be seen in the control panel page. When you have hundreds of products, it is not feasible to keep checking if every one has been uploaded.
I love shopify, easy and efficient. and it gives me what I need.
I will be monitoring how well technical respond to these challenges.
Yes I would recommend. But help me to do it with more confidence.

people2employ.co.uk
United Kingdom
About 1 year using the app
November 18, 2013

So far this app seems to be working for us. The only issue that we have experienced is not being able to download via an ipad using Chrome.

TAHA Store
United States
About 1 year using the app
January 19, 2024

In general satisfied.
I just wish there were more settings and a better overview panel on what's uploaded to each product.
My customers do not do well with Zip files... I would like to have the option for them to download the images individually.

SVGix
Denmark
About 1 year using the app
May 19, 2020

pelvi.com have been using Digital Downloads for a year, it's a great free app if you want to offer eBooks.

Pelvi Store
Australia
11 months using the app
October 5, 2016

It's free and bearing that in mind it's superb.

Born To Produce
United Kingdom
11 months using the app
October 9, 2018

We installed this app as we have several ebook type products on our store. It works perfectly, automatically emailing our customers with the link to download without us having to do anything. Only downside is that when you have a mixed order, with both physical and downloadable products you either have to manually email the customer a link or remember that even though the order has been marked "fulfilled" you still need to ship the physical products.

Vitality and Wellness
Australia
11 months using the app
March 4, 2019

what a useful app, works well for the need of my store, www.artatler.com, an art marketplace! It does help to allow me to sell digital items. It's light. I do hope that it can allow digital download without redirection to a new download page. But it works just fine for my current need.

www.artatler.com, art marketplace & digital art gallery.

Artatler
Singapore
10 months using the app