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I have problems with this app! Customers do not receive download links
Why doesn't this app use my shop's email address while sending?
Recently application stopped working, no longer sends customers download links.
used for ages but very glitchy and big files are nearly impossible to upload
I've used this app for almost ten years, and although it's not perfect, it does the job of sending my customers links to their purchased PDF patterns, and it's free.
I would LOVE it if the files you uploaded were marked with a date!
I would LOVE it if customer email addresses were synchronized with the address they use and updated in Shopify.
Finally, the customers who have canceled a purchase or have received a refund don't get a new link sent if the file is updated.
Finally, a hosted version of the app would be amazing. I wouldn't mind paying for one, so I wouldn't have to manually send people new links to their PDFs.
Wardrobe By Me
Thank you for taking the time to write your review and I'm glad to hear that you've gotten good use out of the Digital Downloads app over the last ten years. The feedback you've provided us on how we can improve the app is appreciated and I'll be sure to pass this onto our app development team. -Victor, Shopify Support
Doesn't actually send the product when it says it does. Not a good app.
DO NOT get this app. Shopify is no longer supporting it and this is a quote from a tech support rep: the current app is in maintenance mode, meaning that developers are only investing resources into resolving "critical security fixes or widespread bugs". After using it for four years I can no longer upload files.
Hey, there! Thank you for taking the time to review Digital Downloads. While we still support the app, the scope of our support may be limited. If our support team confirms that an issue cannot be supported, you may consider using one of the third-party apps in the app store which you can find a list of here: https://shopify.link/vkM2. -Summer, Shopify Support
It just doesn't work. I'm lucky a customer messaged me personally to let me know they weren't receiving their downloads because the app automatically archives orders and claims to have delivered the digital product, even when it hasn't.
Thank you for your review and that information. I recommend contacting our Support Team (https://shopify.link/W8y0) so they can look further into this for you. -Emily, Shopify Support
no support and all 200 of my products suddenly are not linked... not cool, and NO SUPPORT to help! use an app with better support when you need them!
Hey, there! Thank you for reviewing Digital Downloads. I'm pleased to let you know our support team can help you with any questions or concerns regarding this app. Please feel free to head over to our Help Center (https://shopify.link/goV1) and start a chat with the AI assistant to connect with a support advisor. -Summer, Shopify Support
I too have had no problem with this app. It does what it's supposed to do. I've not had any complaints? I'm not sure why the low rating. Now Shopify tells me to contact the developer and update it.? But the Developer is Shopify. I see an answer from them below saying that they are working on it and it gives a link to their progress but the link doesn't work. ??