Reviews (487)

Overall rating
2.6
Counts per rating level
  • 31% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 15% of ratings are 3 stars
  • 15% of ratings are 2 stars
  • 27% of ratings are 1 stars
May 5, 2022

Great free app! Working very good! But there's one feature that i need( not only me i think), when clients cant get access to download link through theirs accounts on a website. Already checked this, there is a order status page link in theirs order information, but when you click on it - nothing happens. I have already contacted support several times , but never receive any reply. I know this app is close source, and you cant really edit code of it, but to fix it - its like 2 seconds with few lines of code. So please consider this.

CGHELIOS
Ukraine
Over 1 year using the app
Shopify replied June 6, 2022

Hi, there. Thanks so much for taking the time to leave a review for us here on Digital Downloads. I'm sorry to hear about this link issue you're having with your order confirmation emails. I'm happy to pass along the information about this situation to our team, but I strongly recommend that you reach out to the live team regarding this, as it could very well be account-specific. I would stress to the advisor you connect with that you're having persistant issues with your order confirmation emails, and that links within them are not working. They may be able to get in touch with our Technical Team for some assistance. You can use this link here to reach them: https://bit.ly/2AWw5VA. -Imogen, Shopify Support

June 17, 2023

Not being able to upload pdf file as digital product resolve this as soon as possible or suggest solution

Googleemart
India
3 months using the app
Shopify replied June 20, 2023

Hi there. Thank you for your feedback. I'm sorry to hear that you're experiencing some trouble with the Digital Downloads app. If you haven't done so already, I'd encourage you to connect with our Live Support so we can take a closer look into this with you: https://bit.ly/2AWw5VA. - Moira, Shopify Support

June 2, 2016

Easy to use and a good free app to get started with. Does have some limitations as you can't bulk upload files etc but does what it says.

Maplogic
United Kingdom
Over 1 year using the app
Edited July 14, 2017

This is awesome! Especially with it being free and it integrates itself so you do not have to add any codes to the theme.

The only thing I wish for in the future - I would even maybe pay for it... Is hopefully they will add a subscription service for the digital downloads.

my site: lsphotoshopactions.com

Lindsay Smith Photography
United States
2 months using the app
Edited January 31, 2023

The customer service agent is helping me patiently, so I will update my previous review. I am hoping the app issue can be solved soon, so I can start to sell

Eve Bee Psychic Reading Studio
United States
10 months using the app
November 15, 2019

Très bonne application, claire, simple, pratique. J'apprécie également beaucoup la gratuité. Je ne comprends pas les mauvaises notes.

Statuette occulte
France
2 months using the app
November 18, 2019

Decent design but had customers complaining about "corrupt" files and other errors when opening PSD files. I switched back to dropbox links and haven't had any issues since.

DesignSupply.Co
United States
10 months using the app
August 3, 2013

At the moment, it needs a bit of tweaking. The technical dept are on it and I hope will figure it out soon.
My digital download App keeps disconnecting.
I like the idea of an immediate download instead of being sent to E Mail. That would make it much more professional. (is someone reading this?)
I have requested also that any uploaded digital products are able to be seen in the control panel page. When you have hundreds of products, it is not feasible to keep checking if every one has been uploaded.
I love shopify, easy and efficient. and it gives me what I need.
I will be monitoring how well technical respond to these challenges.
Yes I would recommend. But help me to do it with more confidence.

people2employ.co.uk
United Kingdom
About 1 year using the app
November 22, 2019

It worked for a while and it works well if you have very few orders during the day. In case of release of products and high traffic, the download does not start and the email with the link arrives after 48 hours. My file was 1Mb. After this I had another issue that does not make sense: the app marked as fulfilled an order that included both a product to be shipped and a digital download.

Stockholm17
United States
10 months using the app
June 1, 2022

Shopify missed the boat here. Many digital creators have multiple files per product and you cannot do that with this product.

hitherandyonstudio
United States
9 months using the app
Shopify replied June 21, 2022

Thank you for writing your review and for providing us with your feedback and suggestion. I can certainly see why having the option to add multiple files to a single product would be helpful to you when selling digital files, and we appreciate you making your recommendation here. I will submit your comments to our development team for them to consider. -Victor, Shopify Support