Reviews (490)

Overall rating
2.6
Counts per rating level
  • 31% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 15% of ratings are 3 stars
  • 15% of ratings are 2 stars
  • 27% of ratings are 1 stars
November 29, 2015

Outstanding app! I was worried about the import function and how well it would work, considering I had close to 800 products. Just had to do a few tweaks to my csv file, and I was ready to go. Thanks again!

Christian Accompaniment Tracks
United States
About 1 month using the app
March 29, 2017

Great app, we often have orders with both digital products and physical items and this app seamlessly allows customers to download their files from the Thanks For Buying page. The "Create a Manual Link" facility is great as well for sending one-offs to customers who haven't/can't go through the shopify checkout.

Simple, easy, reliable, flexible.

The Edge Products
Australia
7 months using the app
January 20, 2021

This app worked at first and now it's not working at all. It will not let me add any products and it wiped my other digital download product away and you're left with an error message if you try to download the product.

Yournailplugx- Luxury Handcrafted Press On Nails
United States
5 months using the app
Shopify replied January 22, 2021

Thank you for writing your review and I'm sorry to hear that you've had this issue with the app. I'd be happy to take a closer look at this for you to see if I can determine what the issue is, and hopefully get things resolved for you. Please keep an eye out for my email and get back to me there if you'd like assistance with this issue. -Victor, Shopify Support

March 23, 2016

Works pretty well, but lacks a few features that would make it more convenient to use. For example, there is no way to make bulk edits to the settings for all items - we wanted to change the download limit for our products, but there is no way to set them all at once, so we have to change each of the 1,700 individually.

Luckyfish Art
United States
7 months using the app
May 25, 2022

This app is awful. I’ve had nothing but issues. The download links never work for my customers. It just sends them to a page stating that there is an error and the file can’t be found. I’ve reached out to shopify so many times about this issue and they aren’t helpful and keep telling me everything is fine. I’m losing customers. I strictly sell digital downloads and I cannot be expected to email each customer individually their items. It’s time consuming and inefficient. I’m looking for a new app to begin using because I cannot deal with this one anymore.

pixelcassdesigns
United States
About 1 month using the app
Shopify replied June 21, 2022

Thank you for writing your review. I am sorry to hear that you've had these issues with the Digital Downloads app and that you have not received the support you've required thus far.

I appreciate that you've not been happy with the help you've received, but I would encourage you to contact us again if you're still having problems and wish to use the app. If the download links aren't working properly this should be something we can troubleshoot. You can contact our support team directly here: https://bit.ly/2AWw5VA. -Victor, Shopify Support

February 13, 2022

Two orders were placed and neither has been able to be fulfilled. Download keeps saying delay and never coming through

HER1221NY
United States
About 1 month using the app
Shopify replied February 18, 2022

Hi, HER1221NY. Can you tell me what kind of device/browser the customers are using in this case? It may be possible that the browser is causing an issue here. I would love to dig into this issue further for you - can you please create a live support ticket here: https://bit.ly/2AWw5VA.

Thank you -Ivy, Shopify Support

December 19, 2022

The app seems to work fine! When you upload a pdf file to a product it will be sent to the buyers e-mail.
The only issue that I had is that I want the pdf to show up at the products so my customers can download it for free (if they want) before buying the product. But anyway this is a free app so I am thankful anyway.

SmartElectros
Sweden
4 months using the app
May 29, 2017

cool little app and free for digital downloads totally recomended

Gear Trendy
Canada
About 1 month using the app
January 21, 2019

Terrible my customers keeps complaining that the app won't work! I think its a glitch with the app.

Long Locks Virgin Hair
United States
About 1 month using the app
April 2, 2021

It is not bad, but when using this application, my product is processed immediately, which is not good because the customer will receive a processing message. I would like to ask for help to solve this

DuarteBFitnessCo
Portugal
4 months using the app
Shopify replied April 13, 2021

Thank you for writing your review and for outlining your issue with the Digital Downloads app here. You are able to choose between automatic and manual fulfilment within the app's settings, and choosing the latter means that the download link for the file will not be sent to the customer until you manually mark the order as fulfilled. They will still receive an order confirmation but they will not be able to access the digital product until you have manually fulfilled the order from the Shopify admin. More can be read on this here: https://bit.ly/3e2fjEf. -Victor, Shopify Support