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I don't understand how this app is working and how to put digital products on my shopify store. Really it is difficult for me.
So far so good! Functionality is exactly as described, and support has been prompt and helpful. :)
**DO NOT USE THIS APP. I would give negative 5 stars if possible. This app almost caused my Facebook ad account to be banned indefinitely due to the fact that a ton of my customers did not receive their files or was not able to download. This app caused my FB page to get negative reviews and a low satisfaction score. I would not recommend this app at all!! I never leave reviews but this app alone caused me to lose over $1000 in a day due to the fact that I was not able to run ads.
Thanks for leaving us a review. I'm sorry to hear that your experience with our app has been anything short of pleasant, and I appreciate you bringing this to our attention. Have you reached out to our Support Team: (https://bit.ly/38VPpi9) regarding your customers' inability to download attachments? We're here 24/7 to provide technical support and business coaching to our merchants.
While I don't have additional information regarding Facebook's processes for reviewing advertisements, I did notice that "Subscriptions and digital products" are prohibited as per their public Commerce Policies here: (https://bit.ly/3o0z6YY). Is it possible that your attachments fall into this category?
I've gone ahead and sent you an email to gather more information regarding the technical issues your customers have been facing with their digital downloads. Let's get to the bottom of this and ensure everything is operating as needed for your business. Hope to hear from you soon! - Ryder, Shopify Support
No multiple downloads for customers possible!
Tried on several browsers and systems: When I purchase more than one digital product, only one is being shown after checkout, only one downlad link is sent to customer. That's a total basic thing which is not working. No recommendation here
Thank you for writing your review and I'm sorry to hear that you've had this issue with the app. We'd be happy to take a closer look at this for you to see if we can determine what the issue is, and hopefully get things resolved for you. Please reach out to our Support team from the Shopify Help Center here: https://bit.ly/3cJkx8V. All the best! -Oliver, Shopify Support
Good App. I would recommend it to all new shopify marketer
Nice app but it only lets me have one download up at a time
It does the job, but it would be very helpful to set the download limits at a global level instead of individually. But, most importantly, I'd love to be able to add more than one file.
EDIT: I'm increasing my star because I found I can attach a zip file.
My only wishlist for this app is that we have the ability to send a note to customers when we update the file giving a summary of what changed.
stopped working..can't add any more digital products..was working when i first installed it...don't know what happened..
Customers can't resend the email to their email accounts if they lost the first email with the download link...
Wish the download link integrated with the customer account. Hyperlinking the product does the customer no good in the future... it would be nice if the download link was stored in the account too.