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We use this app to supply free files which accompany bought physical products. It almost works but is very buggy and you have little control over customer notifications (it seems to send them at random). Downloads have also vanished at times and had to be created again. It generates too much customer service traffic, and after three and a half months of struggling with it, we're going to look for an alternative.
I am sorry to hear that you've experienced these issues with the Digital Downloads app but appreciate you taking the time to inform us here. I will be sure to pass your comments onto our development team and I hope that you're able to find an alternative option that works better for you. Thank you for taking the time to provide us with your feedback. -Victor, Shopify Support
Not working properly, can't add new products, server issues when I go to the app in the admin page.
I'm sorry to hear that you've experienced issues with the Digital Downloads app and we appreciate you notifying us here. If you have not done so already, you can try accessing the app through another web browser to see if the issue is present there, and if so, you can also try uninstalling the app before then installing it again.
If after doing this the issue is still ongoing, please contact our support team directly so we can offer further assistance and hopefully resolve the problem: https://bit.ly/2AWw5VA. -Victor, Shopify Support
My customers haven’t been able to download the files once they make purchase. This does not make our store look good
Hi, there. Thank you for getting in touch and sharing your app experience. I apologize for the inconvenience caused to you and your customers due to the inability to download purchased files. I suggest reaching out to our support team through the Help Center (https://bit.ly/3cJkx8V) so we can look into this for you. - Victoria, Shopify Support.
Good service. I popped questions on the website and got replies almost in real time. Good service. Good service.
Great App so far. I have a question though, is it possible that customers are also able to download the file from their accounts-orders page?
Hey, there! I'm afraid this isn't built into the app at the current time and would require quite a bit of custom coding. If this feature is important to you, there may be a different digital downloads app that can do this. I believe FetchApp might have this ability, but I'd suggest reaching out to them to check: https://bit.ly/38UwA16. In the meantime, I'll be sure to submit this feedback to our developers for you. Thank you. - Brie, Shopify Support
Premier jour d'utilisation et il fonctionne parfaitement !
so fucking great! help so much! helps with automation so well and the limit of times someone can download the file? this is just perfect!
This app has two major drawbacks:
1. You cannot set download links to expire after a set amount of time. This is bad.
2. Customers cannot access download links from their account page.
Both of these issues seem like obvious features, and I can't understand why they aren't included.
Hola! la app me parece muy muy buena opción, que hacer en caso de no recibir el enlace de archivo cuando ya realizaron una compra? tengo ese problema gracias!
For some reason, my customers are not receiving the digital file attachment after purchase. Upon checking on their order in Shopify, I see there is note stating, "This order has no digital attachments" despite me confirming that the file is attached to the product in the settings for download. I am having to send URLs manually. However, when I create an order manually, the details do indicate there is a file attached and the file is sent automatically with an email sent.
Thank you for sharing your feedback, and for letting us know about the problem you've come across here. I'd like to help look into this further, so I'm going to follow up with you via email shortly. If you still need assistance with this, please make sure to reply directly back to my email once you receive it. Hope to hear from you soon! - Oliver, Shopify Support