Reviews (485)

Overall rating
2.7
Counts per rating level
  • 31% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 15% of ratings are 3 stars
  • 15% of ratings are 2 stars
  • 27% of ratings are 1 stars
August 28, 2016

Great app overall. Does what it says. Would be great to have it integrated right on the product description page and batch editing functionality would be a huge bonus!
Thanks for providing this freebie!

Party Band Sheet Music
Canada
Over 4 years using the app
April 11, 2022

I've been using this app for a while now and find it great. It is simple and does what's required and it's free, so I can't ask for more. The only issue I find is after uploading a pdf, the options are not available immediately but a simple refresh of the page and they are there. Support was great too when I needed help!

ArbeeDesigns
New Zealand
About 4 years using the app
Shopify replied April 21, 2022

Hey, there! Thank you for taking the time and writing this review. We're delighted to hear that you're enjoying our Digital Downloads app! It's likely that the system requires a moment for the files to be available, and refreshing the page helps speed up the process. However, if you experience any issues with uploading files, then we'd be happy to further assist you via callback, live chat, or emails. Please don't hesitate to get in touch with us on the Shopify Help Center (https://bit.ly/2AWw5VA). Cheers! -Elias, Shopify Support

Edited January 19, 2021

Hi. it's a really nice app.
what Maximum upload file size for a single product and all the products?

Slavica Bogdanov
United States
Over 3 years using the app
Shopify replied January 19, 2021

Glad to hear you're enjoying the app so far! The maximum upload file size is 5GB. There is no total maximum. Hope that helps! - Brie, Shopify Support

May 15, 2018

Works as described - no complaints

Historygear
United States
Over 3 years using the app
July 30, 2022

This is an Excellent app! so helpful and easy to navigate! and FREE! THANK YOU so much for helping us out here!

Hellena
United Kingdom
About 3 years using the app
Shopify replied August 19, 2022

Thank you so much for taking the time and writing this review! We're delighted to hear that our app was helpful and easy to use. If you need any help with Digital Downloads, please don't hesitate to reach out to us via the Shopify Help Center (https://bit.ly/2AWw5VA). We'd be happy to provide assistance through live chat, email, or callback. Cheers! -Elias, Shopify Support

Edited October 28, 2022

UPDATE: The update in October 2022 is a visual mess, if I'm being honest. There's so much information presented for individual files now, that it's almost overwhelming scrolling through everything. It's especially bad if you have more than one file attached to a listing (i.e., variations); you can barely tell where info on one file ends and the next file starts. The previous version was super simple, and I honestly prefer the old streamlined look. ORIGINAL REVIEW: It does what it's supposed to do and so far has worked flawlessly for my shop. I am grateful it's free and am extremely grateful the storage is unlimited. I do wish there was an option for downloads to be available within the customer's order history page, and/or to be able to turn off the auto-generated email this app kicks out. (Shopify sends the regular order confirmation email, with a link to the download page, then this app sends a second email with a link to the files. Together, they're redundant, and the customer gets 2 emails with every order placed. This app's email is so plain and generic that it's almost embarrassing. I wish I could opt in or out.) Overall, this app is the only reason I'm able to sell on Shopify and branch off from Etsy, so I'm very, very happy with it! Thank you, developers!

YODERCROSS
United States
About 3 years using the app
May 15, 2021

欲しかったデジタルコンテンツ販売機能が実装できました!
メールの文章も変更できるし、シンプルなところも大満足です。
とにかく無料が嬉しいです!ランニングコストが膨らんでいたのでとても助かりました。総合評価が何故か低いですが、shopify公式アプリとのネット上で情報もあり安心して実装してみましたが、導入して良かったです。
日本語ではなく英語表記なので、使い方がわかりずらいですがネット上に使い方も紹介されていて、簡単に導入できましたのでご参考ください。いいアプリへのお礼を込めてレビューさせて頂きました。

「ひとめ見て ときめくMONO」作家 | JUNOBANE
Japan
About 3 years using the app
July 31, 2017

Works like its meant to - reccomended

Terraeclat
United Kingdom
About 3 years using the app
December 19, 2017

Shame that it is impossible to obtain a real customer IP
instead of internal. In case of fraud, such IP cannot be used as evidence, unfortunately, small thing but very important. Everything else works without issue.

Diagnose Software
Ireland
Almost 3 years using the app
Edited February 13, 2017

It's great when it works,
I sell digital products with large file sizes (average 3GB) and my uploads get interrupted about 70% of the time, the option to sync to dropbox or google drive for reliable uploads would be a great addition to the shopify digital downloads app.

otherwise this is a GREAT app, there are a lot of paid apps out there but are very limited when it comes to file size and storage space and they are very expensive. as far as I know, this app has unlimited storage which is pretty amazing in itself, plus its free! (I would pay for this)

note/tip to users running Adobe CC: if you are uploading large files and get cut off, try disabling or lowering its upload speed, it pings the Adobe server at random times which can cut your uploads to shopify really quickly.

Oredlom
United States
Almost 3 years using the app