Digital Downloads

DO NOT get this app. Shopify is no longer supporting it and this is a quote from a tech support rep: the current app is in maintenance mode, meaning that developers are only investing resources into resolving "critical security fixes or widespread bugs". After using it for four years I can no longer upload files.

Zero issues with the app. Works great, but we offer free POS PDFs for digital download - not selling digital products, so your milage may vary.

See for yourself. https://paintedheirloom.com/products/fusion-mineral-paint-digital-downloads

App works for downloading digital images, then it stops functioning properly. Its glitchy. Now instead of automatically allowing users to receive a link in checkout confirmation... it "hangs up" and states there is a delay. When I look in admin, there is an unfulfilled status on the purchase.

So instead of automatically fulfilling the order, it hangs up and waits for a response on the admin side.

These orders are all digital download and have NO physical products in the order, which will cuase this issue, but we do not have that case. All digital.

A second issue, if you add your digital file using the link provided when setting up the produce it will not actually add the downloadable file. You have to do this in two steps. Add your product as you normally would, then go in through the app, find the product and add the download file.

Doesn't actually send the product when it says it does. Not a good app.

no support and all 200 of my products suddenly are not linked... not cool, and NO SUPPORT to help! use an app with better support when you need them!

The app is now showing up as "Unsupported" with a warning message in the settings page that says the following.

"This app may not work as expected. Digital Downloads needs to be updated by the app developer. Contact them for support or uninstall the app."

I contacted Shopify Support and their response was to uninstall and reinstall which I'm not comfortable in doing with 300+ products with downloads. Then they said I should contact the developer...

Incase you missed that. Digital Downloads IS a Shopify App and I contacted Shopify to have them tell me to contact Shopify...

It just doesn't work. I'm lucky a customer messaged me personally to let me know they weren't receiving their downloads because the app automatically archives orders and claims to have delivered the digital product, even when it hasn't.

App was working really well for about a year. However, for the past couple months, it's been extremely buggy, and Shopify seems to have no solution. It says 'Unsupported' under the settings page. Files don't upload for me anymore, or they upload but I'm not able to save changes. One of my products has 2 digital files attached, but the app only lists 1. I'm not sure if things are getting sent out properly either. I've tested different browsers, different computers... Nothing... So it's basically become useless, and I'm at a point where I need to migrate to a new app. Pretty frustrating...

I have been using your application since November of last year, and everything has been running smoothly. However, since the latest Shopify update, I have encountered a problem.

When a customer places an order, they no longer see the download link on the page, even though I have it activated in the settings. This issue only started occurring after the recent update.

I would greatly appreciate your assistance in resolving this issue. By the way, I want to mention that the application is otherwise very, very good.

Estou tendo problemas. Parou de funcionar e está com erro todos os downloads gerados.

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