Reviews (487)

Overall rating
2.6
Counts per rating level
  • 31% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 15% of ratings are 3 stars
  • 15% of ratings are 2 stars
  • 27% of ratings are 1 stars
April 17, 2018

Really painful to use this app. You must set the download for each product variant. If you have 100s of variants like me, this is a real time suck. After I spent hours configuring the downloads (which I will have to redo anytime I want to make a change to it in the future), I found out that the app's default setting automatically fulfills the order in Shopify. This was a disaster to go through all the orders to track what had been fulfilled or not. If you're selling a digital-only product with only 1-2 variants, this would work. But it doesn't fit my needs.

Flying Fitness
United States
About 1 month using the app
February 5, 2019

App doesn't work...don't use it! Not worth the headache and hassle of resending customers the product

Behind The Bundles
United States
8 days using the app
April 5, 2022

Am Anfang hat die App noch funktioniert. Jetzt kann ich nichts mehr uploaden und aus der Link Ansicht der PDF's komm ich auch nicht mehr raus. Schade, aber die APP fliegt raus.

DaniChou-Store
Germany
25 days using the app
October 9, 2016

Fantastic product and free to use. Highly recommend this app. Easy to use. A great addition to any site. Thank you.

Spared Parts Uk
United Kingdom
6 days using the app
March 11, 2023

I have a problem with uploading files can you help me
One or more of your files failed to save. Please try saving again

3DPrintStoreSTL
Vietnam
24 days using the app
Shopify replied March 14, 2023

Hi, there. Thanks for taking the time to leave us a review for Digital Downloads. I understand that you're experiencing issues when uploading your files. Please ensure that your file sizes are no larger than 5 GB. If you are still having issues, we would like to help you look into this further. Kindly contact us directly using this link: https://bit.ly/2AWw5VA. We look forward to hearing from you. - Mac, Shopify Support

September 12, 2023

Catastrophique... Et le support Shopify n'est absolument pas compétent et ne connait même pas le fonctionnement de l'application.
J'ai passé des jours à charger tous mes fichiers et mes clients ont l'impossibilité de décompresser les fichiers zip générés par l'application.
Pourquoi laisser en ligne une app qui ne fonctionne pas et qui n'a aucun support ??

Bijou de Ré
France
7 days using the app
June 10, 2017

Great little app, the only downside for me is that the link to the download is not stored in a customers account.

Titania Creations
United Kingdom
About 1 month using the app
April 14, 2020

Garbage app. Had to delete it. Would not send links upon fulfilling the order. It would essentially time out and then produce an error message.

Instructional Design Genius
United States
6 days using the app
August 26, 2016

Price is right and it works fine, but setup is gruelling if you have more than a few products. It would be great to have a bulk upload option - or better yet, have it fully integrated with the regular products and be able to add the download files directly there!

Clothwerx
Canada
18 days using the app
November 22, 2023

I am deducting one star for the fact that the app does not add a download link to the order history on the user's page, it can only receive a download link when paying, and other times if it wants to look for a notification in emails to download. It would be nice to be able to download directly from the dashboard at any time

TodorDigital
United Kingdom
25 days using the app
Shopify replied November 24, 2023

Hi, there. That is a great idea! I will be passing that feature request on to our developers for future considerations. Thanks for the review! - Skye, Shopify Support