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Price is right and it works fine, but setup is gruelling if you have more than a few products. It would be great to have a bulk upload option - or better yet, have it fully integrated with the regular products and be able to add the download files directly there!
I am deducting one star for the fact that the app does not add a download link to the order history on the user's page, it can only receive a download link when paying, and other times if it wants to look for a notification in emails to download. It would be nice to be able to download directly from the dashboard at any time
Hi, there. That is a great idea! I will be passing that feature request on to our developers for future considerations. Thanks for the review! - Skye, Shopify Support
Horrible. I did a test pilot twice using different payment methods and the product never downloaded. Do not recommend. I guess it is true, you get what you pay for. Pay nothing, get nothing.
Hi, there! Thank you for taking the time try out the app. I understand that you experienced some issues with the products being downloaded after a purchase. We would love to investigate this further by accessing your account. As such, please reach out to our live Support Team via the Help Center (https://shopify.link/WJna) and our team can troubleshoot the situation. -Mac, Shopify Support
I thought this app would be perfect for me since it's created by Shopify but it turned out that it's not working at all. I can't download anything and the download button doesn't work. Please fix that asap.
I'm sorry to hear that you've had issues downloading products via the app, and thank you for sharing that feedback with us here. It's possible that this may be a local issue so I would recommend trying on other browsers and devices to see if the issue is replicable there.
If the problem persists, I would recommend contacting our support team directly so that you can be authenticated on the store and this issue can be investigated more thoroughly. You can reach out to us directly here: https://bit.ly/2AWw5VA. -Victor, Shopify Support
Great idea but the execution is lacking. Had to remove the app is it was marking unfulfilled order "fulfilled" after sending eBook, which ended up turning into a nightmare trying to figure out which orders had been fulfilled and not fulfilled with actual products. If the app did not do that this app would be GREAT! Hope this is fixed ASAP!
Hi, there! You'll want to make sure that you've selected the correct fulfillment settings in your Digital Downloads app. Navigate to Apps > Digital Downloads > Dashboard, and click on the name of your digital product. Next, click on the settings icon > Settings, and make sure it's set to manual and not automatic. That should resolve this for you, but feel free to contact our support if it doesn't: https://help.shopify.com/en/questions. - Brie, Shopify Support
Won't even open the App dashboard on Safari. I've cleared all cookies etc, nothing. Waste of time.
The downloads are taking really long to process for customers. Digital downloads are not made immediately available for customers. Customers want their downloads immediately, and this makes it hard for them to want to purchase items from the site.
Thank you for getting in touch and for sharing your feedback with us here. There is an option within the app's settings to allow for immediate download of the digital product once it has been purchased, so you'll want to ensure this option is enabled if you want the customer to receive their download link immediately: https://bit.ly/3e2fjEf. -Victor, Shopify Support
great app , works very well, and its fre !!!!!
thank you very much shopify !
https://diagsoft-solutions.com/
Works well,
Would like to see:
CDN Option for an external link
Ability to select from something already uploaded
Not having to upload a pdf (in my case) for each variant
Direct link to downloadable product from My Account page
Great app! But there needs to be a way to limit individual customer downloads. Pleas make this update!!!!!!