Reviews (485)

Overall rating
2.7
Counts per rating level
  • 31% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 15% of ratings are 3 stars
  • 15% of ratings are 2 stars
  • 26% of ratings are 1 stars
August 4, 2023

Great free app which works pretty well for us, but feel this could be very greatly improved in one area which to me seems a simple fix. The emails that are sent out to your customers are nothing like the order confirmation sent by Shopify. All the branding ie logo, images, buttons and colours are missing which makes your email seem very basic and affecting your customers experience. Is there any way to attach your brand logo..? at least to both the download and product update emails...

Pretty Creative Designs
United Kingdom
3 months using the app
Shopify replied August 8, 2023

Hi, there. Thank you for taking the time to leave us a review for digital downloads! These are some great suggestions you have here, and I'm happy to share the desire to customize the branding of these email templates with our developers for their consideration. I'm unable to say for certain what the outcome of your feedback will be, but you can trust that the team has been made aware of your review and feedback. Thanks again! -Imogen, Shopify Support

September 21, 2018

Very good application and easy to use but I would have liked that it requires the customer info as the name and email before downloading because it's what I needed. But otherwise very easy to use
Besoin Primaire
www.besoinprimaire.com

Besoinprimaire
Canada
3 months using the app
March 4, 2014

Doesn't work for me anymore, I get 500 error every time I use the thing. It fixed after a day itself but i can't use in the webpage like i used to be able to, i have to access it through the shopify website. weird

LOCKDOWNRSVP
United States
3 months using the app
July 19, 2018

Great app - need a few changes !!
* Need to add a Clear or Delete option to the Download Dashboard !!
* Payments need to be verified BEFORE sending the download link !!

Machine Embroidery Sae
South Africa
3 months using the app
September 24, 2023

Great app, however it would be better if there was an option to sell a downloadable link as well, 5GB per product isn't enough for someone who is selling project files online.

DAN DEDEKIND
United States
About 2 months using the app
Shopify replied September 26, 2023

Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. We can completely understand the benefit of having that as a feature for the app. I've gone ahead and shared your feedback with our developers to consider in future updates. - Blair, Shopify Support

August 23, 2023

I am still learning to use it. It works fine but doesn't have many features. I set it up in a few minutes, so I can't complain.

My Ruby Lips
United States
About 2 months using the app
June 10, 2017

Great little app, the only downside for me is that the link to the download is not stored in a customers account.

Titania Creations
United Kingdom
About 1 month using the app
November 22, 2023

I am deducting one star for the fact that the app does not add a download link to the order history on the user's page, it can only receive a download link when paying, and other times if it wants to look for a notification in emails to download. It would be nice to be able to download directly from the dashboard at any time

TodorDigital
United Kingdom
25 days using the app
Shopify replied November 24, 2023

Hi, there. That is a great idea! I will be passing that feature request on to our developers for future considerations. Thanks for the review! - Skye, Shopify Support

February 8, 2017

Works well,
Would like to see:
CDN Option for an external link
Ability to select from something already uploaded
Not having to upload a pdf (in my case) for each variant
Direct link to downloadable product from My Account page

Dpaw
Australia
15 days using the app
January 3, 2018

Great app! But there needs to be a way to limit individual customer downloads. Pleas make this update!!!!!!

Etextbookbargains
United States
15 days using the app