Reviews (254)

Overall rating
2.4
Counts per rating level
  • 22% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 17% of ratings are 3 stars
  • 19% of ratings are 2 stars
  • 30% of ratings are 1 stars
Edited March 1, 2025

I'm updating this app review to a 2 stars. I have been using this for over 10 years now. Lately there have been several outages that have cost me business and time.

I never see notification of updates. Everything is happening behind the scenes and downloads that I have had set up for over 10 years just stop working.

C'mon Shopify. It's all I sell. Stop terrible development practices and test whatever it is you are doing PRIOR to going live. You are affecting live stores!

NO MORE EMAILS! They are delayed or going to junk mail. The download screen needs to appear when the customer purchases the product!

AgManuals - A Provider of Digital Farm Manuals
United States
About 12 years using the app
June 30, 2024

I've used this app for almost ten years, and although it's not perfect, it does the job of sending my customers links to their purchased PDF patterns, and it's free.

I would LOVE it if the files you uploaded were marked with a date!

I would LOVE it if customer email addresses were synchronized with the address they use and updated in Shopify.
Finally, the customers who have canceled a purchase or have received a refund don't get a new link sent if the file is updated.

Finally, a hosted version of the app would be amazing. I wouldn't mind paying for one, so I wouldn't have to manually send people new links to their PDFs.

Wardrobe By Me

Wardrobe By Me
Denmark
Over 8 years using the app
Shopify replied July 2, 2024

Thank you for taking the time to write your review and I'm glad to hear that you've gotten good use out of the Digital Downloads app over the last ten years. The feedback you've provided us on how we can improve the app is appreciated and I'll be sure to pass this onto our app development team. -Victor, Shopify Support

Edited July 18, 2024

Estou tendo problemas. Parou de funcionar e está com erro todos os downloads gerados.

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Apostila Nacional
Brazil
6 months using the app
October 2, 2024

This app is complete balls, customers cant even login to view their product so if the initial email is lost the product is lost. complete shite just use sky pilot if ur strapped for cash.

Retrograde
United States
11 months using the app
October 10, 2024

There's no protection on the download link, so anyone can download the files without needing to register or buy them. They can also be copied and shared in chats and on social media.

Qaaleb
United Arab Emirates
May 24, 2024

App works for downloading digital images, then it stops functioning properly. Its glitchy. Now instead of automatically allowing users to receive a link in checkout confirmation... it "hangs up" and states there is a delay. When I look in admin, there is an unfulfilled status on the purchase.

So instead of automatically fulfilling the order, it hangs up and waits for a response on the admin side.

These orders are all digital download and have NO physical products in the order, which will cuase this issue, but we do not have that case. All digital.

A second issue, if you add your digital file using the link provided when setting up the produce it will not actually add the downloadable file. You have to do this in two steps. Add your product as you normally would, then go in through the app, find the product and add the download file.

Scott Farmer Art
United States
8 months using the app
Shopify replied May 27, 2024

Hi, there. Thank you for sharing your experience and feedback! I'm happy to pass this on to our team who looks into improvements we can make. That being said, I'd also recommend you contact our support team through the Help Center here (https://shopify.link/vRnL) so we can take a look at this with you. We'd be happy to review this and see what we can do to help get it working as expected. -Erin, Shopify Support

September 19, 2024

this goes out of its way to be clunky and cumbersome. if you're here looking for a solution to sell music, unfortunately this probably ain't it.

Topshelf Records
United States
14 minutes using the app
August 12, 2024

良心产品,希望能保持更新。愿意付费。

SAOC ORIGAMI
China
About 1 year using the app
July 9, 2023

This app worked at one time. It doesn't seem to work at all now. Very embarrassing when customers do not receive downloads paid for. Fix it please!

Scents of Tobago
Trinidad & Tobago
About 8 years using the app
Shopify replied August 9, 2023

Hi, there. We appreciate you reaching out with your concerns. We are sorry to hear about this experience and want to help you resolve this sooner than later. Please gather some examples of impacted orders and customers and try to recreate the issue with a test order yourself. Once you are able to confirm that it persists, please reach out to our Support team directly with the examples: https://bit.ly/2AWw5VA. -Olivia, Shopify Support

September 11, 2023

nEW UPDATE BAD! Lost the ability to see if customer downloaded item, items not downloading, also not sending email to customer, In addition its not secure people have found a way to hack the app to get the files directly without paying. its adding an additional
/-/ in the proxy link
see my link below
https://photohacklovers.com/a/downloads/-/9a9a39ca82a9f26f/992542ebcea3ef8a/download

IDk how to remove it.

photohacklovers
United States
Over 6 years using the app
Shopify replied September 12, 2023

Hi, thanks for taking the time to review our app. It sounds like there are multiple issues here that you're running into, and we'd love to take a closer look at your account so that we can help troubleshoot and investigate this further. So for your next step, please get in touch with our live support team via this link: https://shopify.link/qLKl so that we can offer the most appropriate assistance for you. Thanks! -Kimi, Shopify Support