Digital Downloads , 437 reviews

PRO: It's free and supports multiple files for one product, which is the primary reason we switched to Shopify. We only sell .jpg files.

ANNOYING BUT BEARABLE BECAUSE IT'S FREE: Having to do some minor things twice, "re installing" the app every time we start using it again, and not having the download link show up on the order confirmation page.

UNACCEPTABLE: 8% of our orders have one of three technical problems (yes, I spreadsheeted the data to get that figure):

1) The email download doesn't show up (yes, we verified that it wasn't in their spam folder)

2) In Windows 7, Windows Vista and Windows 8, customers download the .jpg file but it saves as a MHT file that they can't use (customer service nightmare here).

3) Customer clicks link to download, and it simply says the limit has been exceeded (yes, we verified that the product had a download limit of 2).

On average, we receive a technical complaint directly caused by the Shopify app every 5.5 days. We've verified that other complaints we've received have been at the user end and did not include those in our data set to give you the above numbers.

CONCLUSION:
I don't expect a free app to have the shiny features of a paid app, and I don't even think the paid solutions are that overpriced.

I do expect this free app to do what Shopify says it should do in its second bullet point as of 11-5-13: "Customers get access to content instantly."

Shopify's description of this app is true 92% of the time. So Shopify either needs to change the app description to reflect the truth (come on copywriter, get creative), or it should have one of its developers walk away from the tapped keg, grab some Tim Horton's coffee, work out some bugs and write some scripts.

I look forward to Shopify making this ok app great!

The upload is very slow/ It takes 30 minutes to upload winzip file to the website. I have check my network, and its damn fast.

As far as APPs go this APP is okay. It is buggy in the back end if you try and update / revise attachments, you may find yourself using Dropbox and Chimpmail to deliver revisions if you want a real confirmation that people are getting them. Also there is no record of files being sent in the customer order timeline, which I see as a major flaw -- it should show (a) that the attachments were sent and (b) that a revised copy was sent and the date sent. There is no way to even inspect a record of sent digital items.

The upside is -- it is free. But with free you get what you pay for. Also the file size limit is 5GB, much much larger than SendOwl and others who would charge a considerable sum just to send a large file for you, so in that regard, once again it is not a bad product.

We connected clickfunnel to our shopify app with digital file using this digital downloads app but Why is it saying "the order has no digital attachment" when in fact it does?

I wanted to use this app for my e-books and audiobooks, but it only works for my e-boks. When the customer has downloeadet the linkk. The file is empty.

Basic, the price is right, because paying for this would be a robbery.

The app is fine until you realize how laughably easy it is for a fraudulent customer to scam you with this. If a digital downloads order is marked as HIGH risk of fraud, the digital downloads app does not care and auto sends the digital files no matter what. Meaning, this will likely end up with a charge-back on the order, with the fraudulent customer receiving all the files and not paying. What a joke. The app does have some protection for PayPal eChecks, but absolutely nothing for high risk of fraud orders. If this was fixed then the app would be just fine to use, but depending on the size of your store, this may cause you a big headache. FIX IT Shopify!

Unfortunately this app doesn't work for us as we have 15 variants per product and need to send the same digital download to anyone purchasing a specific product regardless of the variant they've purchased.

This means we have to tediously add the same download file to each of the 15 variants, for over 80 products! And potentially more as our site grows.

Ideally, we should be able to upload a digital file and have the choice whether it should apply to all the variants of that product, or certain variants.

A simple checkbox mechanism could achieve this with the question: should this digital download apply to all {x} variants? If checked then we upload our file. If unchecked then we add our files to the respective variants, or different download files to specific variants as is the case with the app currently.

Basic app, good because free and no limits, but has its internal limit.
Only a few liquid variable can be added to the mail template and that's a huge set back.

Am Anfang hat die App noch funktioniert. Jetzt kann ich nichts mehr uploaden und aus der Link Ansicht der PDF's komm ich auch nicht mehr raus. Schade, aber die APP fliegt raus.