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nEW UPDATE BAD! Lost the ability to see if customer downloaded item, items not downloading, also not sending email to customer, In addition its not secure people have found a way to hack the app to get the files directly without paying. its adding an additional
/-/ in the proxy link
see my link below
https://photohacklovers.com/a/downloads/-/9a9a39ca82a9f26f/992542ebcea3ef8a/download
IDk how to remove it.
Hi, thanks for taking the time to review our app. It sounds like there are multiple issues here that you're running into, and we'd love to take a closer look at your account so that we can help troubleshoot and investigate this further. So for your next step, please get in touch with our live support team via this link: https://shopify.link/qLKl so that we can offer the most appropriate assistance for you. Thanks! -Kimi, Shopify Support
It's broken again. Customers don't receive download link.
Hi there, thank you for reaching out. If you're having issues with customers not receiving the download link for their purchase please contact our support team directly so we can troubleshoot this further: https://shopify.link/vRnL. -Victor, Shopify Support
The app is now showing up as "Unsupported" with a warning message in the settings page that says the following.
"This app may not work as expected. Digital Downloads needs to be updated by the app developer. Contact them for support or uninstall the app."
I contacted Shopify Support and their response was to uninstall and reinstall which I'm not comfortable in doing with 300+ products with downloads. Then they said I should contact the developer...
Incase you missed that. Digital Downloads IS a Shopify App and I contacted Shopify to have them tell me to contact Shopify...
Please get back to me. When my customers buy a product variant for download they get the download link for another variant?!
Thank you for sharing your feedback, and for letting us know about the areas where you'd like to see the app improve. I'll be sending your feedback along to our developers so that our team can get a better idea of the features that merchants like yourself are looking for. - Oliver, Shopify Support
Working Great On Our Website, Very Nice App Looks Great And Professional
https://my-premium-manual-source.com/
I find Digital Downloads is quite simple to use. At first I was frustrated that there was no "How To" explanation of how to use the app in the app store.
I was putting the cart before the horse. Shopify Help had an easy to understand video on how to use Digital Download. I searched for a How to Use Digital Downloads in shopify help, came accross the "How To Use" video and the rest was a no brainer.
Digital Downloads works perfect for me.
Thanks for sharing this feedback. We have a great help document that outlines how to upload digital downloads here: https://bit.ly/2IIqtCq. If you're looking to attach digital downloads to an existing product instead, just make sure to follow these steps: https://bit.ly/3lSPrxH. Once a customer purchases a digital product, they will receive a link to download it on their end. You can read more details on this here: https://bit.ly/2UD7SdD.
If you'd prefer to speak with our team about this over the phone, please visit our Help Center (https://bit.ly/3kyE10s) to request a callback. However, I'm also going to follow up with you via email so we can chat through this process in more detail. I'll be in touch soon! - Rae, Shopify Support
something is going very wrong today, I can't upload any files and it keeps saying failed to publish.
Update: Thank you for the quick response and fix! Everything is working great now :)
Hi, there! Thank you for taking the time to write to us. For your upload issues, please reach out to our Live Team (https://bit.ly/2AWw5VA) so they can take a closer look into your files to investigate these issues and help you find a resolution.- Mac, Shopify Support
In the past few months, this app has become very bad and untrustable. Always fail to deliver digital products. 10/5 times I received complaints from the customers that they didn't receive their download link. In this way, I have to send them manually the files which takes a lot of time... I contacted Shopify support but they told me that I have a problem with my stripe but it's not true. This app was good in the past years, but in the last few months, it's very poor...
Hi there, thank you for your review. I am sorry to hear that you've had this issue and that the Digital Downloads app hasn't been performing as you'd hoped in recent months. I would suggest contacting our support team again with examples of this issue so we can take another look, but if the error persists you can look into other apps that allow for digital files to be sent to customers. -Victor, Shopify Support
Es bastante buena .....................................................................................
This did not work at all. Did not provide the digital download at checkout, nor did it send an email with the link.