Reviews (492)

Overall rating
2.6
Counts per rating level
  • 31% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 15% of ratings are 3 stars
  • 15% of ratings are 2 stars
  • 27% of ratings are 1 stars
October 21, 2020

We connected clickfunnel to our shopify app with digital file using this digital downloads app but Why is it saying "the order has no digital attachment" when in fact it does?

Ananta Stones
United Kingdom
3 months using the app
Shopify replied October 22, 2020

Thank you for sharing this feedback with us, and for letting us know about your experiences with the app. Clickfunnels is a third party service but I'd like to look into this ...

April 7, 2021

I wanted to use this app for my e-books and audiobooks, but it only works for my e-boks. When the customer has downloeadet the linkk. The file is empty.

Forlaget drømmefangeren
Denmark
3 months using the app
Shopify replied April 13, 2021

Thank you for taking the time to leave your feedback here. I would definitely recommend contacting our support team directly so that you can be authenticated and this issue ...

January 3, 2023

Unfortunately this app doesn't work for us as we have 15 variants per product and need to send the same digital download to anyone purchasing a specific product regardless of the variant they've purchased.

This means we have to tediously add the same download file to each of the 15 variants, for over 80 products! And potentially more as our site grows.

Ideally, we should be able to upload a ...

YGGYOLD
United Kingdom
2 months using the app
Shopify replied January 23, 2023

Hey, there. Thanks so much for taking the time and sharing this feedback. We can see how being able to apply a single file when working with many variants can improve the ...

August 2, 2023

The app installs, and with some jerry-rigging, I was able to get it to function. I never got the digital options on the product creation pages like the help pages and tech support used to try to guide me through. My store is still convinced that the single product is both a physical and a digital product, and provides double download links for each digital product. The app is functional, but it ...

ElizabethBurr.com
United States
About 2 months using the app
Shopify replied August 8, 2023

Thank you for writing your review and I am sorry to hear that you did not have a positive experience using the Digital Downloads app. I hope that you have been able to get ...

June 11, 2018

Please update the download page to be responsive..

Miekoio
Albania
About 1 month using the app
April 17, 2018

Really painful to use this app. You must set the download for each product variant. If you have 100s of variants like me, this is a real time suck. After I spent hours configuring the downloads (which I will have to redo anytime I want to make a change to it in the future), I found out that the app's default setting automatically fulfills the order in Shopify. This was a disaster to go through ...

Flying Fitness
United States
About 1 month using the app
April 5, 2022

Am Anfang hat die App noch funktioniert. Jetzt kann ich nichts mehr uploaden und aus der Link Ansicht der PDF's komm ich auch nicht mehr raus. Schade, aber die APP fliegt raus.

DaniChou-Store
Germany
25 days using the app
April 12, 2021

The downloads are taking really long to process for customers. Digital downloads are not made immediately available for customers. Customers want their downloads immediately, and this makes it hard for them to want to purchase items from the site.

KVtheWriter Shop
United States
11 days using the app
Shopify replied April 21, 2021

Thank you for getting in touch and for sharing your feedback with us here. There is an option within the app's settings to allow for immediate download of the digital product ...

February 28, 2023

It would be really nice if Shopify had integrated digital downloads in their system because I feel like every app they design just falls to the wayside. I couldn't even get an MP3 file to download properly. Just took me to a new page where you had to Right Click, Save As but I couldn't even save the file correctly. It just wanted to save the audio file as a Browser html file. That was on a ...

Fatty Pancake
United States
6 days using the app
Shopify replied March 8, 2023

Hey, there. Thank you for leaving us a review for Digital Downloads, and providing us your feedback on how we handle our apps. Our Developers are passionate about the quality ...

Edited October 13, 2020

Works okay I guess, but why does it take so long to 'prepare' the digital download when the users hit the checkout? This is a bit of a buzzkill when users have just purchased a product and they have to wait half a minute for a download to be 'prepared'. What needs to be prepared? It's just the same PDF file on a server isn't it? I don't get it. UPDATE: I emailed back and forth with the support ...

The Life Planner
Australia
3 days using the app
Shopify replied October 5, 2020

Thank you for leaving this review and sharing your feedback. I'd like to discuss your experience further, and learn more about what happens when the file shows that it's ...