It's good but slow. All my customers say they don't get their link to download until hours later. if the links popped up faster, this app would be amazing!
I'm glad to hear that you're enjoying using the app but am sorry to hear about these slow delivery speeds! I would recommend reaching out to our support team directly so that you can be authenticated on your store, and this issue looked at more closely for you: https://bit.ly/2AWw5VA.
Thank you for taking the time to write your review and provide us with your feedback. -Victor, Shopify Support
This app is just ok. Has basic features that allows to upload big files, but lacks lots of other important features.
Thank you for taking the time to provide your feedback here. I'd like to hear more about the types of features that you'd be interested in seeing here, so I'll follow up with you via email for some more details. Cheers! - Brie, Shopify Support
NFP Sports CT West
We have a customer that purchased 14 downloads and only received 10 links. I checked the download limits (all zero). The customer also fowarded me all the emails they received, so I confirmed only 10 links. What could have caused this and how can we fix it?
Hi, there! I'd be happy to take a closer look into this for you. The one thing that comes to mind is the customer having some sort of filter that began marking the digital deliveries as spam. I'll follow up with you via email so we can do some troubleshooting together. Talk to you soon! - Oliver, Shopify Support
App is good for the most part but im having issues with customers not getting the download link or the download link not working sometimes. Whats up with that?
Thank you for sharing your feedback, and for letting us know about the troubles you've encountered with the app. I'd like to look into this further with you, so I'm going to follow up with you via email shortly. If you still need assistance with this, please make sure to reply directly back to my email once you receive it. I look forward to hearing from you! - Oliver, Shopify Support
Debt Free Charts
DOES NOT WORK ON MOBILE - have to direct customers to download from a computer constantly. Make this work on mobile and it would be great, make it possible to attach multiple files and it would be fantastic.
Thank you for taking the time to leave a review and share your feedback. I think there may be some workarounds we can explore together so I've gone ahead and sent you an email to discuss this further. Hope to continue the conversation on this there! - Oliver, Shopify Support
Digell - Stock Photo, Video, Audio for Creators.
Review / Stars based on my opinion and the store I was trying to create for content creators.
It's alright, I do videography, photography and capture my own audio files. This app does not support and doesn't show much support for audio/ambient/foley artists and videographers. The reason I say that is, one it does not support .wav files as standard and .mov files or prores files.
So those looking to maybe use this platform (Shopify) and this app (Digital Downloads) as a native solution to provide content or assets in uncompressed assets you need to look somewhere else.
Unless you're ok with compressing your files in the form of zipping. But if you want to provide the utmost quality, compressing files is not a solution.
Sadly Shopify is not a platform for creators in this sense.
I'm so sad :(
You can only upload 1 digital file. Most of my clients can not download the attached file. I have to switch to another app.
J9 Designs, Inc.
I have a lot of complaints about exceeded downloads that were not actually downloaded, I have issues with files somehow disappearing after being uploaded successfully without notification, I have issues of orders not being completely fulfilled causing me to manually fulfill them. Currently, they are trying to help find out the issue, I will give it at least 3 stars right now as they are trying to find the issues and the app is not totally a waste of space. But once they get MAJOR issues of sending fixed I think it would easily be a 5 star app if it stays with consistency.
I'm pretty new on shopify, trying to sell some digital products, and I've been trying to understand why I can't display the link on the check out page and after spending hours on the issue I realized that there is something wrong with the app. It simply does not provide the digital download link at checkout. Needs to be fixed.
I have mixed feelings with this app. It's great that it's free and it does the job (recommended for e-books) you can set download limit to discourage illegal forwarding, BUT the limit what causes the trouble.
I get customer complaints every day that the download button didn't work and because they tried clicking on it many a few times, they exceeded the limit.
They didn't actually download the file but the app thinks they did.
This might be a device issue on their end but it's definitely something the developers should look into.
Setting the limit to unlimited still causes them negative customer experience because after they pay for a product, they get a download button that either works or not.
If this issue gets fixed, I'll give 5 stars immediately!