Digital Downloads , 362 reviews

Overall rating
Counts per rating level
  • 36% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 16% of ratings are 3 stars
  • 15% of ratings are 2 stars
  • 20% of ratings are 1 stars
April 11, 2023

The liquid variables (attachments) from the e-mail template are not working, How can I solve this????

Mundo Web
Time spent using app: 1 day
Shopify replied April 15, 2023

Hi there, Mundo. Thanks for leaving your review for digital downloads. If you're looking for assistance with this issue, I recommend that you reach out to our Live Support team for help. You can use this link ( to get in touch with them. Thanks again for your review! -Imogen, Shopify Support

March 11, 2023

I have a problem with uploading files can you help me
One or more of your files failed to save. Please try saving again

Time spent using app: 24 days
Shopify replied March 14, 2023

Hi, there. Thanks for taking the time to leave us a review for Digital Downloads. I understand that you're experiencing issues when uploading your files. Please ensure that your file sizes are no larger than 5 GB. If you are still having issues, we would like to help you look into this further. Kindly contact us directly using this link: We look forward to hearing from you. - Mac, Shopify Support

March 5, 2023

If I could upload MIDI Files for digital downloads this ap would be amazing! seems pretty stright forward though

United States
Time spent using app: About 2 months
Shopify replied March 8, 2023

Hey, there! Thanks for leaving us a review for Digital Downloads! The app should support several different file types, so I recommend that you reach out to our Live Team ( so you can have one of our advisors assist you in real time with your options. Also, make sure that your files aren't greater than 5 GB in size! -Imogen, Shopify Support

Edited February 1, 2023

Since last update I cannot access upload from within my product in shopify. "add digital file), error "no such page". But instead have to go the Apps new dashboard, search again for the product and only then can upload. THIS IS A MUCH WORSENED WORKFLOW!!
Will you do something about it?

Christians Sheet Music
Time spent using app: Almost 4 years
Shopify replied February 28, 2023

Thank you for taking the time to share your review. We would like to help you look into this further. Please contact us directly using this link: We look forward to supporting you. -Olivia

Edited January 31, 2023

The customer service agent is helping me patiently, so I will update my previous review. I am hoping the app issue can be solved soon, so I can start to sell

Eve Bee Psychic Reading Studio
United States
Time spent using app: 10 months
January 16, 2023

I don't know if it's just me, but I've been using this app recently, but I kept getting a 504 Gateway timeout message. Then it told me the app was outdated. But after a while, the app worked absolutely fine. Is the app working OK?

Laura's Crafted Collectibles
United Kingdom
Time spent using app: About 1 year
Shopify replied February 27, 2023

Thank you for taking the time to share your feedback with us. Based on the error you described, it is possible there were intermittent issues on Shopify impacting the app for a brief time. For the future, stay updated with us on reports of outages through our status page here: -Olivia, Shopify Support

December 20, 2022

Useful app for my site - but there was a recent change where download file purchases can no longer be automatically flagged as Fulfilled. Is it possible to provide this option again?

Time spent using app: About 5 years
Shopify replied January 11, 2023

Hey, there! This update only applies for bundled digital and physical products - you should still be able to automatically flag single file purchases as fulfilled. If you have any questions, don't hesitate to reach out to our support team and let us know! - Brie

December 19, 2022

The app seems to work fine! When you upload a pdf file to a product it will be sent to the buyers e-mail.
The only issue that I had is that I want the pdf to show up at the products so my customers can download it for free (if they want) before buying the product. But anyway this is a free app so I am thankful anyway.

Time spent using app: 4 months
July 10, 2022

Unfortunately you can't develop in SAFARI with this app. It would be really nice if they would have said that and saved me an hour trying to figure that out. I haven't tried testing a download with Safari as yet. Let's hope it at lest does that.

Old School Dungeon Master
United States
Time spent using app: 3 months
Shopify replied July 26, 2022

Thank you for writing your review and I'm sorry to hear that you've had this issue. Some Shopify apps will not work correctly in Safari, and this is often due to the cross-site traffic settings within the Safari browser. We recommend that you head to Safari > Preferences > Privacy and unchecking the "prevent cross-site tracking" option.

Once this is done, please restart your browser and clear your browser's cache and cookies if need be. If the issue persists, you can contact our support team directly for further assistance: -Victor, Shopify Support

May 31, 2022

It badly misses the ability for users to re-download their files from their account page. It is such a hassle to keep having customers email because they can't access the links or lost the emails. If that would be added the app is definitely more than worthy of 5 stars!

Dragons' Garden
Time spent using app: About 2 years
Shopify replied June 21, 2022

We appreciate you taking the time to write your review and thank you for sharing your feedback with us here. I can appreciate why customers being able to more easily re-download their files would be beneficial for both them and you, and I will be sure to pass your comments onto our development team. -Victor, Shopify Support