Reviews (474)

Overall rating
2.7
Counts per rating level
  • 31% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 16% of ratings are 3 stars
  • 15% of ratings are 2 stars
  • 26% of ratings are 1 stars
October 31, 2020

This app is just ok. Has basic features that allows to upload big files, but lacks lots of other important features.

Miasma Records
Portugal
Over 1 year using the app
Shopify replied November 3, 2020

Thank you for taking the time to provide your feedback here. I'd like to hear more about the types of features that you'd be interested in seeing here, so I'll follow up with you via email for some more details. Cheers! - Brie, Shopify Support

Edited April 12, 2018

This APP automatically fulfills the order even when we set not to do it on shopify checkout settings page. It messes up all of our orders follow up. (After a while we discovered that this is configurable at the app settings, but it forces you to set each variant at a time).

Conectme
Brazil
Over 1 year using the app
October 24, 2021

So far, my customers are getting their downloads. I reached out to customer service regarding a server error I am getting on Safari and Firefox and that the app does not function properly on either of those browsers. They did ask for screenshots of the error message, which I just sent them. However, I don't believe they're going to fix the problem on either of those browsers based their responses so far.

Sarah Soward
United States
Over 1 year using the app
Shopify replied October 25, 2021

Hi there. Thank you so much for taking the time to leave this review and provide us with your feedback. We are sorry to hear you are experiencing this issue, however. I hope that our live support team is able to take a closer look once they receive the screenshots you took.

That said, something else you can try is re-installing the app to see if you are still getting the same issue upon re-installation. I also suggest clearing all your browser history, cookies and cache before doing so. Thanks again for your review! -Marty, Shopify Support.

August 6, 2019

For my clients that download on desktop, this app works great. But for clietns that download my contents on their mobile, this is not working... Does anyone have better solution for digital downloads?

Trendy Visuals
Brazil
Over 1 year using the app
October 23, 2020

We have a customer that purchased 14 downloads and only received 10 links. I checked the download limits (all zero). The customer also fowarded me all the emails they received, so I confirmed only 10 links. What could have caused this and how can we fix it?

NFP Sports CT West
United States
Over 1 year using the app
Shopify replied November 5, 2020

Hi, there! I'd be happy to take a closer look into this for you. The one thing that comes to mind is the customer having some sort of filter that began marking the digital deliveries as spam. I'll follow up with you via email so we can do some troubleshooting together. Talk to you soon! - Oliver, Shopify Support

January 16, 2023

I don't know if it's just me, but I've been using this app recently, but I kept getting a 504 Gateway timeout message. Then it told me the app was outdated. But after a while, the app worked absolutely fine. Is the app working OK?

Laura's Crafted Collectibles
United Kingdom
About 1 year using the app
Shopify replied February 27, 2023

Thank you for taking the time to share your feedback with us. Based on the error you described, it is possible there were intermittent issues on Shopify impacting the app for a brief time. For the future, stay updated with us on reports of outages through our status page here: www.shopifystatus.com. -Olivia, Shopify Support

October 12, 2013

Ok yes it's free, but it's annoying that when uploading and saving the file I get that kitten and 404 page and have two do it twice to work, I swear that kitten would have got it now if it was real.
Also why not a link where the customers can see there download ( new and used) on the customer account page, and emails going to spam, customers complain the chart has not been sent when it has then I get customers complaining.
Could be one of the best apps on shopify if they listened to us reviewers

Love Thy Thread
United Kingdom
About 1 year using the app
November 23, 2014

Would get 5 stars easily if it could do the following:
* Allow users to get download link when they login to the store. It makes no sense how they can get tracking for their physical items through their account but cannot get a link to their digital download.
* Update fulfillment fields with link to download. This will allow anyone using the API to get and display the download link to customers.

dslrBooth
United States
About 1 year using the app
September 5, 2023

I've been using the Digital Downloads app since last October and it had been mostly great until more recently. There have been multiple times in the past month or so that customers have been in contact to let me know that their download wouldn't load on the completed checkout screen and that no email links had arrived. It appears that the app sometimes just doesn't link correctly to an order and either needs to be manually fulfilled and the download email "resent" or sometimes it eventually fulfills after a seemingly random amount of time. Right now it appears that the app has stopped functioning properly at all and I keep getting error messages when trying to check the orders and download links. It's a real shame because I was happy with what it offered (despite it being quite basic), but I might have to start looking elsewhere if this doesn't get fixed.

The eDrum Workshop
United Kingdom
About 1 year using the app
Shopify replied September 12, 2023

Thank you for writing your review and I am sorry to hear that you've experienced issues using Digital Downloads in recent weeks. I'd recommend reinstalling the app to see if this fixes the issue, but if errors persist please contact our support team directly for further assistance: https://shopify.link/vRnL. -Victor, Shopify Support

August 2, 2019

God I hate shopify. First, why do i have log in AGAIN in the same browser that I just logged into my "store". I came to shopify when I was in a bind, now Ive just been lazy. Ive lost 2k a month in sales since coming here. Google doesn't even have me indexed any more!!!! wtf. I was number 1 in my category on google search before I came here..back to current problem. How the .... do I view my digital download files that I uploaded? you would think this would be a normal request, or at least a simple way to access the files so I can see what up there. I am sure it is a simple 1 2 3 click here select that then click there..but I cannot find it. This little addon is working perfectly, but it lost something in it's navigation functionality. it's been...shopified.

AITExam.com
United States
About 1 year using the app