Reviews (473)

Overall rating
2.6
Counts per rating level
  • 31% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 15% of ratings are 3 stars
  • 15% of ratings are 2 stars
  • 26% of ratings are 1 stars
April 18, 2016

Great App that has made feeling digital goods very easy to my shop.
I wish there was a way to sell items that are unique behind one product instead of duplicating many of the products so that they get individualized download links using this app. Who know maybe in the future it can be added.

Thanks for the app!

The Coupon Supplier
United States
4 months using the app
August 4, 2023

Great free app which works pretty well for us, but feel this could be very greatly improved in one area which to me seems a simple fix. The emails that are sent out to your customers are nothing like the order confirmation sent by Shopify. All the branding ie logo, images, buttons and colours are missing which makes your email seem very basic and affecting your customers experience. Is there any way to attach your brand logo..? at least to both the download and product update emails...

Pretty Creative Designs
United Kingdom
3 months using the app
Shopify replied August 8, 2023

Hi, there. Thank you for taking the time to leave us a review for digital downloads! These are some great suggestions you have here, and I'm happy to share the desire to customize the branding of these email templates with our developers for their consideration. I'm unable to say for certain what the outcome of your feedback will be, but you can trust that the team has been made aware of your review and feedback. Thanks again! -Imogen, Shopify Support

September 21, 2018

Very good application and easy to use but I would have liked that it requires the customer info as the name and email before downloading because it's what I needed. But otherwise very easy to use
Besoin Primaire
www.besoinprimaire.com

Besoinprimaire
Canada
3 months using the app
July 19, 2018

Great app - need a few changes !!
* Need to add a Clear or Delete option to the Download Dashboard !!
* Payments need to be verified BEFORE sending the download link !!

Machine Embroidery Sae
South Africa
3 months using the app
September 24, 2023

Great app, however it would be better if there was an option to sell a downloadable link as well, 5GB per product isn't enough for someone who is selling project files online.

DAN DEDEKIND
United States
About 2 months using the app
Shopify replied September 26, 2023

Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. We can completely understand the benefit of having that as a feature for the app. I've gone ahead and shared your feedback with our developers to consider in future updates. - Blair, Shopify Support

August 23, 2023

I am still learning to use it. It works fine but doesn't have many features. I set it up in a few minutes, so I can't complain.

My Ruby Lips
United States
About 2 months using the app
October 20, 2015

This app is almost perfect - just one glaring omission. Why can't customers who are logged into their account download their items from their order page? I know it's possible because both Etsy and Craftsy have that feature. I hope this is something in the works for the future. Otherwise everything is fantastic - great interface and very easy to use.

Shiny Happy World
United States
8 days using the app
October 4, 2023

missing dutch translation

ZoomAcademy
Netherlands
7 days using the app
Shopify replied October 6, 2023

Hey there, thanks for taking the time to rate the application and write a review. You can make changes to the language of your Shopify dashboard by managing your account. When you change the Shopify dashboard language, you should see that the application has been translated as well: https://shopify.link/ndGD. If you have any questions or concerns, we can assist you along the way by reaching out to our live support using the Help Center: https://shopify.link/mLA. -Ollie, Shopify Support

June 10, 2017

Great little app, the only downside for me is that the link to the download is not stored in a customers account.

Titania Creations
United Kingdom
About 1 month using the app
February 8, 2017

Works well,
Would like to see:
CDN Option for an external link
Ability to select from something already uploaded
Not having to upload a pdf (in my case) for each variant
Direct link to downloadable product from My Account page

Dpaw
Australia
15 days using the app