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Digital Downloads

Digital Downloads

Developed by Shopify

109 reviews
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Price: Free More info
  • Add digital assets to your products
  • Customers get access to content instantly
  • Product updates are automatically forwarded to customers

Shopify's Digital Downloads app is a free, easy to use app that allows you to offer digital products in your Shopify store.

View the Official Documentation

Features:


  • Digital attachments are linked to a variant on a particular product

  • Mix and match a product to have physical and digital products

  • Your customers get a direct download after checkout, and an emailed link

  • Set download limits as needed.


Digital Downloads reviews

109 reviews
  1. 5 stars (54 reviews)
  2. 4 stars (18 reviews)
  3. 3 stars (17 reviews)
  4. 2 stars (7 reviews)
  5. 1 star (13 reviews)

please am finding it hard to upload my digital book to my store. please help!

posted

PRO: It's free and supports multiple files for one product, which is the primary reason we switched to Shopify. We only sell .jpg files.

ANNOYING BUT BEARABLE BECAUSE IT'S FREE: Having to do some minor things twice, "re installing" the app every time we start using it again, and not having the download link show up on the order confirmation page.

UNACCEPTABLE: 8% of our orders have one of three technical problems (yes, I spreadsheeted the data to get that figure):

1) The email download doesn't show up (yes, we verified that it wasn't in their spam folder)

2) In Windows 7, Windows Vista and Windows 8, customers download the .jpg file but it saves as a MHT file that they can't use (customer service nightmare here).

3) Customer clicks link to download, and it simply says the limit has been exceeded (yes, we verified that the product had a download limit of 2).

On average, we receive a technical complaint directly caused by the Shopify app every 5.5 days. We've verified that other complaints we've received have been at the user end and did not include those in our data set to give you the above numbers.

CONCLUSION:
I don't expect a free app to have the shiny features of a paid app, and I don't even think the paid solutions are that overpriced.

I do expect this free app to do what Shopify says it should do in its second bullet point as of 11-5-13: "Customers get access to content instantly."

Shopify's description of this app is true 92% of the time. So Shopify either needs to change the app description to reflect the truth (come on copywriter, get creative), or it should have one of its developers walk away from the tapped keg, grab some Tim Horton's coffee, work out some bugs and write some scripts.

I look forward to Shopify making this ok app great!

posted

Ok yes it's free, but it's annoying that when uploading and saving the file I get that kitten and 404 page and have two do it twice to work, I swear that kitten would have got it now if it was real.
Also why not a link where the customers can see there download ( new and used) on the customer account page, and emails going to spam, customers complain the chart has not been sent when it has then I get customers complaining.
Could be one of the best apps on shopify if they listened to us reviewers

posted

How do I make my products available for download or do you take care of it all?
Also I am having a little trouble with the settings, a little assistance would be appreciated.

posted

At the moment, it needs a bit of tweaking. The technical dept are on it and I hope will figure it out soon.
My digital download App keeps disconnecting.
I like the idea of an immediate download instead of being sent to E Mail. That would make it much more professional. (is someone reading this?)
I have requested also that any uploaded digital products are able to be seen in the control panel page. When you have hundreds of products, it is not feasible to keep checking if every one has been uploaded.
I love shopify, easy and efficient. and it gives me what I need.
I will be monitoring how well technical respond to these challenges.
Yes I would recommend. But help me to do it with more confidence.

posted

NO MORE EMAILS! They are delayed or going to junk mail. The download screen needs to appear when the customer purchases the product!

posted

Works pretty well!

Except for the fact that the download email ends up in the spam of some customers...

posted

PROs:
1) It's free.
2) Ummm...

CONs:
1) You can't mistake when setting things up because you can't delete a listing.
2) That means you can have duplicate products listed in the plugin's dashboard.
3) When from your list of apps, if you click "Contact App Developer", it does nothing.
4) I've attempted to find a support section to deal with this app but it doesn't exist.
5) Free is too darn expensive. Go with an app that actually works and offers support.

posted

This is a decent app, I like the idea I would like to see multiple downloads for one file though I can live with sending the file to customers email as I have not experience a problem. But the app does the job no problems so far. Please Shopify can you enable multiple files upload for one product. Please. Great Free App though!

posted

Had a couple of minor glitches, but the developer was quick to respond.

Works like a charm most of the time.

Wish they had links on the thank you page, hope they are working on it.

posted
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Support & Sales

Shopify
1 (888) 746 7439
support@shopify.com
help.shopify.com/manual/apps/apps-by-shopify/digital-downloads
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