Digital Downloads , 402 reviews

It's broken again. Customers don't receive download link.

Läuft nicht! Die letzten Jahre nie pPobleme gehabt und heut, wo die große Eröffnung ist funktioniert es nicht! Digitale Produkte werden nicht versendet und ich hab mehr Arbeit als alles. Deinstallieren bringt da auch nix

nEW UPDATE BAD! Lost the ability to see if customer downloaded item, items not downloading, also not sending email to customer, In addition its not secure people have found a way to hack the app to get the files directly without paying. its adding an additional
/-/ in the proxy link
see my link below
https://photohacklovers.com/a/downloads/-/9a9a39ca82a9f26f/992542ebcea3ef8a/download

IDk how to remove it.

Cannot be combined with bundles, which is very inconvenient.
Also, I added a digital file to a product, but then the file just vanished... In the product overview the app still says the product has a file attached, but when I click on the product it says there's no file attached. Very strange. I added the file again, we'll see if it stays there this time.

I don't know why this app has such a low review score, because it works perfectly! I have sold over $15,000 of digital products using this app in the last 6 months and have had no problems with it. I would highly recommend it to anyone selling digital products!

I've been using this app for years with no problems, but recently a lot of customers have been contacting me saying that they never received their email with the download link. Or, it takes up to 5 hours for them to receive that email. I then have to manually send it to them. This is having a negative impact on my business, because customers are unhappy and then open cases with Paypal. Please fix the app as soon as possible. Thank you.

App doesn't work and fails to send the file download link to customers. Selling digital files is NOT a niche market and should be part of Shopify's core subscription price. We should not be forced into paying another $10+ for a third-party app that actually works.
I was assured that this issue would be passed onto the technical team but given that there have been multiple reviews about the same problem over the passed few months, it would appear that not much is being done to sort it out.

While I appreciate 5gb of space, the downloads are extremely slow.

I've been using the Digital Downloads app since last October and it had been mostly great until more recently. There have been multiple times in the past month or so that customers have been in contact to let me know that their download wouldn't load on the completed checkout screen and that no email links had arrived. It appears that the app sometimes just doesn't link correctly to an order and either needs to be manually fulfilled and the download email "resent" or sometimes it eventually fulfills after a seemingly random amount of time. Right now it appears that the app has stopped functioning properly at all and I keep getting error messages when trying to check the orders and download links. It's a real shame because I was happy with what it offered (despite it being quite basic), but I might have to start looking elsewhere if this doesn't get fixed.

Terrible app, terrible support, couldn't get help for the issues, and many users are experiencing errors download through this app, but not on any other app, with the same exact files. Don't use it, or you will be hiring another support member to help handle all of the download error emails to come.