Digital Products

Go back to the old version where under each product i could copy a digital download link!!!! I used the url all the time to send large files!!!

It does what it is meant to do and does it reliably. When I started, some of the instructions and configuration did not seem as simple as they could have been, but once I understood the methodology, it's very easy to use and has never got anything wrong – which is very important for my shop.

new file upload option removes the abiltiy to drag and drop files in.

restore that old functionality.

It's been generally positive, although there are some weak points.
1. The upload speed is very slow. I am uploading approx 4gb videos and it takes ages, compared to uploading to e.g. Google Drive or Dropbox or WeTransfer.
2. There is no way to automatically send a download email to anyone who has pre-ordered a video. i.e. the customer preorders before the video is upploaded to Digital Downloads.
3. The 5GB limit is a bit limiting. I am selling performance videos and it means I have to limit the video quality for longer shows.
4. There is no way to set up an alert when, for example, a customer downloads a video a certain number of times or tries to download it from overseas. Limiting the number of downloads presents support problems as many customers try and download to a phone and the video starts streaming. They use up their limit quickly and I have to get involved to sort it out.
5. Overall, the app feels clunky, but it just about satisfies my requirements, and it's included at no extra charge. I certainly wouldn't want to pay for it.

New feature allowing to search by order # is way overdue, but very helpful.
Replacing an existing product with an updated version used to be very simple.
Now, to use the same product name, you have to delete the existing one and then add the new one.
Makes me nervous to delete before adding - what was wrong with the old process of
just selecting "add product" and having it replace the existing one (same name)!
Keep it simple!

Meistens gut. Teilweise können Kunden die Dateien nicht entpacken, da sie noch ein weiteres mal von Digital Downloads komprimiert werden.
Ab und zu kommen emails mit den DL Links nicht beim Kunden an.

This app is awful. Very glitchy and randomly stops fulfilling orders despite the products being set to fulfill immediately after purchase. There is zero support available. I will be switching apps.

If you sell any form of digital products, you need this app. It instantly delivers the product to customers for you, however, if you have a large volume of orders at once you may need to manually resend links to customers from time to time. Overall, very dependable and convenient!

Be nice if you can add a image to multiple variants at once. other wise works great

Digital Downloads is fantastic for allowing customers to purchase digital products that are immediately redeemed via email. The only downside I've encountered to date is that they do need that email to get their products - It would be really helpful if the download link could also be on the customers account page or purchase history page so that we don't have to manually resend the emails.