Digital Downloads , 402 reviews

Overall rating
Counts per rating level
  • 33% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 15% of ratings are 3 stars
  • 16% of ratings are 2 stars
  • 23% of ratings are 1 stars
November 11, 2023

It's broken again. Customers don't receive download link.

21 Draw
About 6 years using the app
Shopify replied November 13, 2023

Hi there, thank you for reaching out. If you're having issues with customers not receiving the download link for their purchase please contact our support team directly so we can troubleshoot this further: -Victor, Shopify Support

November 11, 2023

Läuft nicht! Die letzten Jahre nie pPobleme gehabt und heut, wo die große Eröffnung ist funktioniert es nicht! Digitale Produkte werden nicht versendet und ich hab mehr Arbeit als alles. Deinstallieren bringt da auch nix

About 1 year using the app
September 11, 2023

nEW UPDATE BAD! Lost the ability to see if customer downloaded item, items not downloading, also not sending email to customer, In addition its not secure people have found a way to hack the app to get the files directly without paying. its adding an additional
/-/ in the proxy link
see my link below

IDk how to remove it.

United States
Over 6 years using the app
Shopify replied September 12, 2023

Hi, thanks for taking the time to review our app. It sounds like there are multiple issues here that you're running into, and we'd love to take a closer look at your account so that we can help troubleshoot and investigate this further. So for your next step, please get in touch with our live support team via this link: so that we can offer the most appropriate assistance for you. Thanks! -Kimi, Shopify Support

Edited November 20, 2023

Cannot be combined with bundles, which is very inconvenient.
Also, I added a digital file to a product, but then the file just vanished... In the product overview the app still says the product has a file attached, but when I click on the product it says there's no file attached. Very strange. I added the file again, we'll see if it stays there this time.

Sacred Sorcery
7 months using the app
Shopify replied November 17, 2023

Hi there! Thank you for your feedback. I want to assure you that you should be able to create bundles that include both digital and physical products. The digital portion of the order will be fulfilled without marking the entire order as 'fulfilled'. This way, you can easily keep track of which portion of the order still needs to be fulfilled.

We’d also be happy to continue assisting you through the available contact methods in our Help Center: If you see the chat assistant, you can ask to contact support and it'll guide you with your next steps on how to connect with a team member. -Mac, Shopify Support

November 15, 2023

I don't know why this app has such a low review score, because it works perfectly! I have sold over $15,000 of digital products using this app in the last 6 months and have had no problems with it. I would highly recommend it to anyone selling digital products!

The MW Company
United States
7 months using the app
September 7, 2023

I've been using this app for years with no problems, but recently a lot of customers have been contacting me saying that they never received their email with the download link. Or, it takes up to 5 hours for them to receive that email. I then have to manually send it to them. This is having a negative impact on my business, because customers are unhappy and then open cases with Paypal. Please fix the app as soon as possible. Thank you.

Clementine Creative
South Africa
About 4 years using the app
Shopify replied September 12, 2023

I am sorry to hear that you've experienced the issues cited in your review and would encourage you to try reinstalling the app as this can often help resolve some of the problems you've seen. If the errors persist, please feel free to contact our support team directly so that we can take a closer look at this for you: -Victor, Shopify Support

November 15, 2023

App doesn't work and fails to send the file download link to customers. Selling digital files is NOT a niche market and should be part of Shopify's core subscription price. We should not be forced into paying another $10+ for a third-party app that actually works.
I was assured that this issue would be passed onto the technical team but given that there have been multiple reviews about the same problem over the passed few months, it would appear that not much is being done to sort it out.

JayMarie Digital
5 months using the app
Shopify replied November 17, 2023

Hi there! Thank you for sharing your experience. I understand that you have been experiencing some issues and were assured that we would investigate these concerns. In this case, please reach out to our support team and reference the previous ticket number to request a follow-up. We will be more than happy to take a closer look at your situation and provide further assistance. We appreciate your patience and understanding. -Mac, Shopify Support

October 12, 2023

While I appreciate 5gb of space, the downloads are extremely slow.

Ovani Sound
United States
4 months using the app
Shopify replied October 17, 2023

Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. We can completely understand the benefit of having that as a feature for the app. I've gone ahead and shared your feedback with our developers to consider in future updates. - Blair, Shopify Support

September 5, 2023

I've been using the Digital Downloads app since last October and it had been mostly great until more recently. There have been multiple times in the past month or so that customers have been in contact to let me know that their download wouldn't load on the completed checkout screen and that no email links had arrived. It appears that the app sometimes just doesn't link correctly to an order and either needs to be manually fulfilled and the download email "resent" or sometimes it eventually fulfills after a seemingly random amount of time. Right now it appears that the app has stopped functioning properly at all and I keep getting error messages when trying to check the orders and download links. It's a real shame because I was happy with what it offered (despite it being quite basic), but I might have to start looking elsewhere if this doesn't get fixed.

The eDrum Workshop
United Kingdom
About 1 year using the app
Shopify replied September 12, 2023

Thank you for writing your review and I am sorry to hear that you've experienced issues using Digital Downloads in recent weeks. I'd recommend reinstalling the app to see if this fixes the issue, but if errors persist please contact our support team directly for further assistance: -Victor, Shopify Support

September 9, 2023

Terrible app, terrible support, couldn't get help for the issues, and many users are experiencing errors download through this app, but not on any other app, with the same exact files. Don't use it, or you will be hiring another support member to help handle all of the download error emails to come.

United States
10 months using the app
Shopify replied September 12, 2023

Thank you for taking the time to write your review and we appreciate your feedback on how we can improve the Digital Downloads app. -Victor, Shopify Supprot