Reviews (492)

Overall rating
2.6
Counts per rating level
  • 31% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 15% of ratings are 3 stars
  • 15% of ratings are 2 stars
  • 27% of ratings are 1 stars
September 10, 2024

used for ages but very glitchy and big files are nearly impossible to upload

Production Hut
United Kingdom
About 1 year using the app
May 24, 2024

App works for downloading digital images, then it stops functioning properly. Its glitchy. Now instead of automatically allowing users to receive a link in checkout confirmation... it "hangs up" and states there is a delay. When I look in admin, there is an unfulfilled status on the purchase.

So instead of automatically fulfilling the order, it hangs up and waits for a response on the admin side ...

Scott Farmer Art
United States
Over 1 year using the app
Shopify replied May 27, 2024

Hi, there. Thank you for sharing your experience and feedback! I'm happy to pass this on to our team who looks into improvements we can make. That being said, I'd also ...

June 11, 2024

Zero issues with the app. Works great, but we offer free POS PDFs for digital download - not selling digital products, so your milage may vary.

See for yourself. https://paintedheirloom.com/products/fusion-mineral-paint-digital-downloads

The Painted Heirloom
United States
Over 4 years using the app
April 20, 2024

App was working really well for about a year. However, for the past couple months, it's been extremely buggy, and Shopify seems to have no solution. It says 'Unsupported' under the settings page. Files don't upload for me anymore, or they upload but I'm not able to save changes. One of my products has 2 digital files attached, but the app only lists 1. I'm not sure if things are getting sent out ...

RS Drums
United States
Over 1 year using the app
Shopify replied April 22, 2024

Hey there, thanks for the review. If you are experiencing issues with the application, try to clear the cache on your browser and try the actions again: https://shopify.link/ ...

March 17, 2024

This app has worked perfectly since I integrated it. The app has not yet produced any errors during downloads. There have been no customer complaints about downloads not working.

Mohairkollektion
Germany
9 months using the app
July 18, 2024

DO NOT get this app. Shopify is no longer supporting it and this is a quote from a tech support rep: the current app is in maintenance mode, meaning that developers are only investing resources into resolving "critical security fixes or widespread bugs". After using it for four years I can no longer upload files.

Knot Another Hat
United States
About 4 years using the app
Shopify replied July 23, 2024

Hey, there! Thank you for taking the time to review Digital Downloads. While we still support the app, the scope of our support may be limited. If our support team confirms ...

July 18, 2024

no support and all 200 of my products suddenly are not linked... not cool, and NO SUPPORT to help! use an app with better support when you need them!

Love Marketing Team
United States
7 months using the app
Shopify replied July 23, 2024

Hey, there! Thank you for reviewing Digital Downloads. I'm pleased to let you know our support team can help you with any questions or concerns regarding this app. Please ...

Edited March 7, 2024

The App works as advertised BUT if you have a product with say 100 variants and you want to add a file to the order completion for download Even though all the variants use the same file you have to upload a file for every variant when there is only 1 file you want to use, so shopify again want you to upload hundreds/Thousands of the same file to there servers????????????
Adding a single product ...

Laserworksuk
United Kingdom
10 months using the app
Shopify replied March 7, 2024

Hi, there! Thank you for sharing your feedback. You do need to upload separate files for each variant, since in most cases you would be uploading a different file for each. ...

July 8, 2024

I have been using your application since November of last year, and everything has been running smoothly. However, since the latest Shopify update, I have encountered a problem.

When a customer places an order, they no longer see the download link on the page, even though I have it activated in the settings. This issue only started occurring after the recent update.

I would greatly appreciate ...

HYPE WORLD
Poland
About 1 month using the app
Shopify replied July 10, 2024

Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Digital Downloads app. If you haven't done so ...

March 12, 2024

Keep getting message that says this app may not work as expected, it needs to be updated by App Developer.

which is Shopify.
you would think since I'm using shopify they would make sure they keep up with their Apps, so peoples sites work properly.

Rainbow Krew Co.
United States
7 months using the app
Shopify replied March 20, 2024

Thank you for your review. You are free to continue using the Digital Downloads as long as it continues to work for you, and can ignore this banner if this is the case. We ...