Reviews (492)
Refine
-
By rating
Estou tendo problemas. Parou de funcionar e está com erro todos os downloads gerados.
This XML file does not appear to have any style information associated with it. The document tree is shown below.
InvalidAccessKeyId
The AWS Access Key Id you provided does not exist in our records.
The app has been working for two years with no problems. but lately it's been crashing all the time.
And now a message appears: "This application may not work as expected".
It's impossible to contact the developer. I don't know what to do.
Hi there. Thank you for sharing your review. At this time, the Digital Downloads app is in maintenance mode. However, we will still implement critical security fixes or fix widespread bugs. You can review our public documentation here: https://shopify.link/vaWl -Mac, Shopify Support
This is the perfect one for me, easily downloadable. I did trial multiple time to cross check it's download process. This app is the best one to sell digital products online.
This plugin only supports a single file upload, which is quite limiting and not clearly mentioned in the file management area. Although it seems to allow multiple file uploads initially, attempting to save results in a vague error message without any clear indication of the issue. This can be frustrating and time-consuming, especially when you need to manage multiple files. I hope the developers address this limitation and improve the error messaging for a better user experience.
Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. As I can completely understand the impact of this, I've gone ahead and shared your feedback with our developers. We are however, always working to improve platform and appreciate you sharing those points. - Blair, Shopify Support
If Digital Downloads no longer working... Just reinstalled it looks like after updating my store version might of cause the API to stop working.
I love this app, but I just saw it's unsupported now.
I contacted the Shopify Support Team and they told me they won't update it and I should maybe consider other apps... This is sad!
Hello. Thank you for sharing your review. That is correct. At this time, we will only be implementing critical security fixes or fix widespread bugs. We apologize for any inconvenience. -Mac, Shopify Support
Doesn't actually send the product when it says it does. Not a good app.
It just doesn't work. I'm lucky a customer messaged me personally to let me know they weren't receiving their downloads because the app automatically archives orders and claims to have delivered the digital product, even when it hasn't.
Thank you for your review and that information. I recommend contacting our Support Team (https://shopify.link/W8y0) so they can look further into this for you. -Emily, Shopify Support
I need help understanding the problem with getting such a review rate. I'm delighted with this plugin; it's working perfectly and doing my desired job. I highly recommend it. I hope to get it supported and updated in the long term.
Best!
Great app to begin with, but 1 month post install, a critical error is displayed in my admin- "This app may not work as expected. Digital Downloads needs to be updated by the app developer. Contact them for support or uninstall the app."
Please update ASAP as my digital sales are currently paused and customers are unable to receive a file download link.
Hi, there. Thanks for taking the time to leave a review for Digital Downloads. That error certainly doesn't sound ideal! I would recommend reaching out to our support team directly, so that we can gather some information and take a closer look at why this is happening. You can reach our team here via our help center: https://shopify.link/WJna. -Rick, Shopify Support