Øivind Rosvold - Boutique Audio & Design
I can attach things just fine, but the customers never get update emails if a product they bought gets updated with a new file. Support is looking into it. Update: It's been 1 month and no word from Shopify Support. The last correspondance made it very clear that this app is not part of what you are paying for when using Shopify and they said that this app isn't made for sending out update emails. They know what the issues is but basically said not to expect a fix. They also said that they do not take any responibility if this apps hurts your business.
Thank you for reaching out and posting your feedback here, and I'm sorry to hear that you've experienced this issue. My understanding is that customers should be receiving this email when a new file is updated, so this does sound like a bug or technical issue; I'm glad that you have reached out to our support team and I hope that they are able to resolve this for you. -Victor, Shopify Support
Used to work just fine, but now doesn't work on Safari at all (yes - I have the latest version), nor does it work on Chrome. Can't add attachments at all. And no help from developer.
Hi, there. Thank you for sharing the feedback. Safari and Chrome are two of our supported browsers. However, if the issue is persisting with the updated browsers, then I'd recommend getting in touch with our Support team directly here: https://bit.ly/3cJkx8V. Thanks! -Elias, Shopify Support
Amazing and easy to use,
just make sure you capture the payment automatically in the Shopify store payment settings, otherwise, this app will not send the digital file automatically and you have to fulfill the order manually.
I love it! After reading a few bad reviews I was hesitant to try this, but it is perfect! So simple and basic to use and works really well on my website!
Tarnowski Art Company
I have been busy on a number of projects getting product ready to sell on the the digital downloads app only to learn as I am trying to launch that my safari browser is apparently incompatible with it? Well needless to say not switching browsers so for that I give 1 star. I can't judge its performance or functionality. Hopefully they can adjust the browser thing at least.
Hi, there! Thanks for the feedback. Safari is indeed one of the supported browsers when using Shopify. This could be a case where the browser is outdated and needs to be updated. I'd recommend checking on that and if you're having any further issues, please get in touch with our Support team directly: https://bit.ly/3cJkx8V. -Oliver, Shopify Support
The downloads are taking really long to process for customers. Digital downloads are not made immediately available for customers. Customers want their downloads immediately, and this makes it hard for them to want to purchase items from the site.
Thank you for getting in touch and for sharing your feedback with us here. There is an option within the app's settings to allow for immediate download of the digital product once it has been purchased, so you'll want to ensure this option is enabled if you want the customer to receive their download link immediately: https://bit.ly/3e2fjEf. -Victor, Shopify Support
I wanted to use this app for my e-books and audiobooks, but it only works for my e-boks. When the customer has downloeadet the linkk. The file is empty.
Thank you for taking the time to leave your feedback here. I would definitely recommend contacting our support team directly so that you can be authenticated and this issue can be investigated by our team. You can reach out to us directly here: https://bit.ly/2AWw5VA. -Oliver, Shopify Support
It is not bad, but when using this application, my product is processed immediately, which is not good because the customer will receive a processing message. I would like to ask for help to solve this
Thank you for writing your review and for outlining your issue with the Digital Downloads app here. You are able to choose between automatic and manual fulfilment within the app's settings, and choosing the latter means that the download link for the file will not be sent to the customer until you manually mark the order as fulfilled. They will still receive an order confirmation but they will not be able to access the digital product until you have manually fulfilled the order from the Shopify admin. More can be read on this here: https://bit.ly/3e2fjEf. -Victor, Shopify Support
I thought this app would be perfect for me since it's created by Shopify but it turned out that it's not working at all. I can't download anything and the download button doesn't work. Please fix that asap.
I'm sorry to hear that you've had issues downloading products via the app, and thank you for sharing that feedback with us here. It's possible that this may be a local issue so I would recommend trying on other browsers and devices to see if the issue is replicable there.
If the problem persists, I would recommend contacting our support team directly so that you can be authenticated on the store and this issue can be investigated more thoroughly. You can reach out to us directly here: https://bit.ly/2AWw5VA. -Victor, Shopify Support
I have started using the app and the digital file that will be downloaded after purchase keeps getting deleted. It seems like it is doing this randomly. I finally had to take the products off line because I had customers telling me they didn't get their download and when I check the file is gone again.
Thank you for writing your review and I'm sorry to hear that you've had this issue with the app. We'd be happy to take a closer look at this for you to see if we can determine what the issue is, and hopefully get things resolved for you. Please reach out to our Support team from the Shopify Help Center here: https://bit.ly/3cJkx8V. All the best! -Oliver, Shopify Support