Digital Downloads , 437 reviews
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Not working how it is intended. It was a waste of my time setting up my products, and if I would have gone live with this - It would have been a disaster.
I did reach out to support, who told me "Yep, looks like a problem on our end". But judging from the reviews - this looks like an ongoing issue for months now. Not really comforting. Just ended downloaded a different app and it worked as intended.
Hi, there. We appreciate you reaching out and sharing your feedback here. I understand you haven't had an ideal experience using the app and I would like our team to take another look into this. If you'd like, you can reconnect with us via the Shopify Help Center (https://bit.ly/2AWw5VA) to share what issues you're facing. - Victoria, Shopify Support.
I am still learning to use it. It works fine but doesn't have many features. I set it up in a few minutes, so I can't complain.
GREAT APP , BUT ONE THINK CAN INCREASE NUM OF FILES TO OR THAN 50,THAT WILL BE VERY GRAET, ANDT USEFULLEY,
Hi, MIGAX.
Thanks for leaving your feedback.
If you're referring to setting a download limit, you can refer to our help center resource here: https://shopify.link/andb. If you're referring to the maximum file size you can upload, it is currently 5 GB. For more information, check out our Digital Downloads FAQ page: https://shopify.link/gp5d. -Victoria, Shopify Support.
good I like this app it helps I will try it out for the next few weeks and then ill see if it really works
Completely stopped allowing my customers to download their products and this app has tarnished my brand. DO NOT RECOMMEND
Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Digital Downloads app. If you haven't done so already, I'd encourage you to connect with our Live Support so we can take a closer look into why those downloads aren't working as expected: https://bit.ly/2AWw5VA. - Blair, Shopify Support
Antes era una buena App, pero desde la actualización de unos meses deja mucho que desear. Funciona muy, pero muy lenta, y muchos días falla y no envía nada.
Por lo que siempre estás en alerta de que la App esté funcionando... nada recomendada!
Si escribes al servicio de atención de Shopify para comentarles que la App no funciona, su única solución es eliminar la App y volver a instalar perdiendo todos los datos de clientes que tengas... ¡Una muy mala solución!
Finalmente, la App suele arreglarse sola sin borrar nada, pero puede transcurrir entre 2 horas o 1 día completo.
Otro aspecto que no es nada bueno, es que aunque actives la opción de que no se prepare el pedido si existe riesgo de fraude alto, la App lo envía igualmente! Por lo que no estás nada protegido en la tienda, ¿consejo? Busca otra App mejor.
Constantly issues happening, files not working, etc.
Hi, there. We appreciate you leaving a review. If you're having trouble with this app our support team would be happy to help here: https://shopify.link/vRnL. This guide may be able to help you out in the meantime as well: https://shopify.link/vaWl. -Erin, Shopify Support
Läuft nicht! Die letzten Jahre nie pPobleme gehabt und heut, wo die große Eröffnung ist funktioniert es nicht! Digitale Produkte werden nicht versendet und ich hab mehr Arbeit als alles. Deinstallieren bringt da auch nix
Real easy to use.. cant wait to see how it performs on a sale!.... adding the watermarking app too so my images are protected.
I'm having issues with the app, it wouldn't allow me to add a file. it keeps going to an error page
Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Digital Downloads app. If you haven't done so already, I'd encourage you to connect with our Live Support so we can take a closer look into the error: https://bit.ly/2AWw5VA. - Blair, Shopify Support