Reviews (492)

Overall rating
2.6
Counts per rating level
  • 31% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 15% of ratings are 3 stars
  • 15% of ratings are 2 stars
  • 27% of ratings are 1 stars
June 5, 2016

I like it! Easy to setup and use. Customers have no issues to download files. All works great.
svgcutstudio.com

Svg Cut Studio
United Kingdom
Over 6 years using the app
July 9, 2023

This app worked at one time. It doesn't seem to work at all now. Very embarrassing when customers do not receive downloads paid for. Fix it please!

Scents of Tobago
Trinidad & Tobago
About 8 years using the app
Shopify replied August 9, 2023

Hi, there. We appreciate you reaching out with your concerns. We are sorry to hear about this experience and want to help you resolve this sooner than later. Please gather some examples of impacted orders and customers and try to recreate the issue with a test order yourself. Once you are able to confirm that it persists, please reach out to our Support team directly with the examples: https://bit.ly/2AWw5VA. -Olivia, Shopify Support

Edited March 17, 2023

something is going very wrong today, I can't upload any files and it keeps saying failed to publish.

Update: Thank you for the quick response and fix! Everything is working great now :)

The Art of Cross Stitch
Singapore
Over 5 years using the app
Shopify replied March 14, 2023

Hi, there! Thank you for taking the time to write to us. For your upload issues, please reach out to our Live Team (https://bit.ly/2AWw5VA) so they can take a closer look into your files to investigate these issues and help you find a resolution.- Mac, Shopify Support

July 1, 2017

This app works for us everyday delivering PDF files to our customers. Super easy to use and does exactly what it says!

Science Shepherd
United States
Over 5 years using the app
March 22, 2018

I needed an app that would show the download option at checkout and that would also send an email with the download link. This app is perfect if you sell digital files in your shop.

Life Is Messy And Brilliant
United States
About 5 years using the app
February 27, 2017

I really love this app its amazing Highly recommended.

Thank You

786shop4you.com

786shop
United Kingdom
About 5 years using the app
July 17, 2023

Es bastante buena .....................................................................................

INGRID PEGUERO
United States
About 5 years using the app
September 11, 2023

nEW UPDATE BAD! Lost the ability to see if customer downloaded item, items not downloading, also not sending email to customer, In addition its not secure people have found a way to hack the app to get the files directly without paying. its adding an additional
/-/ in the proxy link
see my link below
https://photohacklovers.com/a/downloads/-/9a9a39ca82a9f26f/992542ebcea3ef8a/download

IDk how to remove it.

photohacklovers
United States
Over 6 years using the app
Shopify replied September 12, 2023

Hi, thanks for taking the time to review our app. It sounds like there are multiple issues here that you're running into, and we'd love to take a closer look at your account so that we can help troubleshoot and investigate this further. So for your next step, please get in touch with our live support team via this link: https://shopify.link/qLKl so that we can offer the most appropriate assistance for you. Thanks! -Kimi, Shopify Support

June 26, 2020

Ive been using this app since the beginning of my shopify store and couldnt operate without it. Ive had very few issues in the past years and recommend for anyone selling PDFs or other digital content.

MAKESUPPLY
United States
Over 4 years using the app
November 11, 2023

It's broken again. Customers don't receive download link.

21 Draw
Sweden
About 6 years using the app
Shopify replied November 13, 2023

Hi there, thank you for reaching out. If you're having issues with customers not receiving the download link for their purchase please contact our support team directly so we can troubleshoot this further: https://shopify.link/vRnL. -Victor, Shopify Support