Reviews (492)

Overall rating
2.6
Counts per rating level
  • 31% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 15% of ratings are 3 stars
  • 15% of ratings are 2 stars
  • 27% of ratings are 1 stars
May 15, 2018

Works as described - no complaints

Historygear
United States
Over 3 years using the app
January 19, 2023

Honestly, this app worked beautifully from 2017 - 2022.
Then they updated it, now it takes forever to upload anything, Then near the end says upload failed, constantly crashes, doesn't deliver my files to the customers, and has me pulling my hair out in frustration. I am only now reviewing it because it worked fine before! Come on guys, please fix this! And don't say, oh its fine from our end. It ...

ATP Textures
Australia
Over 3 years using the app
Shopify replied February 28, 2023

Hey there, ATP Textures. Thank you for taking the time to leave us a review. I'm sorry to hear about the difficulties you've experienced with the app recently. We'd love to ...

December 16, 2016

Effective. Works well. Wish it could do this, however, but I don't think it can: Sell 'drip' products where files are released over a series of days/weeks/months.

Pure Hearts International
United States
Over 3 years using the app
March 27, 2024

Ne fonctionne plus... dommage

Un Dimanche Après-Midi
France
Over 3 years using the app
October 9, 2021

1) App does not open in Safari at all. Developers do not care
2) Impossible to search for a specific order, which is needed when proving chargeback cases, i.e. that a customer has downloaded the product
3) Does not work properly in chrome. When you press add a download, it will go to all downloads and then you have to click back to actually upload a digital file that you wanted to add to a ...

Photodobe
United Kingdom
Over 3 years using the app
Shopify replied October 11, 2021

Hey, there. Thank you for taking the time to write this review and share this feedback. We can't be sure why it's not working on Safari, as it could be related to the browser ...

November 29, 2015

Outstanding app! I was worried about the import function and how well it would work, considering I had close to 800 products. Just had to do a few tweaks to my csv file, and I was ready to go. Thanks again!

Christian Accompaniment Tracks
United States
About 1 month using the app
May 31, 2022

It badly misses the ability for users to re-download their files from their account page. It is such a hassle to keep having customers email because they can't access the links or lost the emails. If that would be added the app is definitely more than worthy of 5 stars!

Dragons' Garden
Netherlands
About 3 years using the app
Shopify replied June 21, 2022

We appreciate you taking the time to write your review and thank you for sharing your feedback with us here. I can appreciate why customers being able to more easily re- ...

July 30, 2022

This is an Excellent app! so helpful and easy to navigate! and FREE! THANK YOU so much for helping us out here!

Hellena
United Kingdom
About 3 years using the app
Shopify replied August 19, 2022

Thank you so much for taking the time and writing this review! We're delighted to hear that our app was helpful and easy to use. If you need any help with Digital Downloads, ...

Edited October 28, 2022

UPDATE: The update in October 2022 is a visual mess, if I'm being honest. There's so much information presented for individual files now, that it's almost overwhelming scrolling through everything. It's especially bad if you have more than one file attached to a listing (i.e., variations); you can barely tell where info on one file ends and the next file starts. The previous version was super ...

YODERCROSS
United States
About 3 years using the app
October 5, 2022

There doesn't appear to be any way of automatically fulfilling digital pre-orders. I will soon have several hundred paid pre-orders, but the digital file will not be ready for another 2 weeks, and I don't want to have to go in and manually fulfill every single one by hand. I would happily pay for an app that added this functionality and worked 100% reliably! Also note that in the last year about ...

Tracks of the NYC Subway
United States
About 3 years using the app
Shopify replied November 1, 2022

Thank you for taking the time to write your review and for letting us know how you feel that the Digital Downloads app could be improved. I can certainly see why being able ...