Reviews (485)

Overall rating
2.7
Counts per rating level
  • 31% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 15% of ratings are 3 stars
  • 15% of ratings are 2 stars
  • 26% of ratings are 1 stars
Edited December 4, 2020

I find Digital Downloads is quite simple to use. At first I was frustrated that there was no "How To" explanation of how to use the app in the app store.
I was putting the cart before the horse. Shopify Help had an easy to understand video on how to use Digital Download. I searched for a How to Use Digital Downloads in shopify help, came accross the "How To Use" video and the rest was a no brainer.
Digital Downloads works perfect for me.

Wide World of Radio
United States
Over 3 years using the app
Shopify replied November 17, 2020

Thanks for sharing this feedback. We have a great help document that outlines how to upload digital downloads here: https://bit.ly/2IIqtCq. If you're looking to attach digital downloads to an existing product instead, just make sure to follow these steps: https://bit.ly/3lSPrxH. Once a customer purchases a digital product, they will receive a link to download it on their end. You can read more details on this here: https://bit.ly/2UD7SdD.

If you'd prefer to speak with our team about this over the phone, please visit our Help Center (https://bit.ly/3kyE10s) to request a callback. However, I'm also going to follow up with you via email so we can chat through this process in more detail. I'll be in touch soon! - Rae, Shopify Support

October 24, 2020

I own an art-based (fantasy maps) and this works perfect for what I wanted. Simple upload of my files (including zip) and instant access for my customers. I did add a custom checkout thank you page for files to be accessed easier by my customers.

Deven Rue
United States
Over 2 years using the app
May 30, 2020

I only use this app for one product but it works really well and was easy to set up and run. You can see it in use here:
https://halcyonblue.com/products/free-guide-to-uk-cmt-manufacturing

Halcyon Blue Ltd
United Kingdom
Over 2 years using the app
Edited January 20, 2018

Over 2 years of digital downloads and so far this app has worked perfectly and its free.
www.BuyExcelTemplates.com

Buytemplates
United States
Over 2 years using the app
February 4, 2017

Great app that delivers what is expected

Cornerstone Tees
Canada
Over 2 years using the app
April 21, 2021

I love it! After reading a few bad reviews I was hesitant to try this, but it is perfect! So simple and basic to use and works really well on my website!

Skinni V
United Kingdom
About 2 years using the app
April 28, 2015

This app is perfect for our store because we deal solely with digital files. It's easy to use too.

Digital Paper Packs
United Kingdom
About 2 years using the app
May 14, 2016

Simply Amazing! Shopify just gets better and better.

Fitness Class Music
United Kingdom
About 2 years using the app
December 26, 2021

I use this app to sell digital products and it's straightforward, simple, and lightweight! Definitely recommend to use this app. Really grateful!

Feltto
Singapore
About 2 years using the app
Shopify replied January 3, 2022

Thank you for writing your review and for providing your feedback to us here. I'm delighted to hear that you've found the Digital Downloads app useful and we really appreciate you sharing your experience with us! -Victor, Shopify Support

February 11, 2022

Is this app perfect? No, but for what you are getting from a free app it is amazing. I wish it had more options like letting my customers download all their files in their order at once instead of individually. Would be nice if you can add multiple files for listing besides needing it to be in a zipped folder.

Created To Sew
United States
About 2 years using the app
Shopify replied February 18, 2022

Hi, Created to Sew. Thanks so much for taking time to leave this review and also leave a great suggestion for future improvement. I will be sure to pass this onto our dev team. -Ivy, Shopify Support