Reviews (492)

Overall rating
2.6
Counts per rating level
  • 31% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 15% of ratings are 3 stars
  • 15% of ratings are 2 stars
  • 27% of ratings are 1 stars
November 21, 2012

There's a few obvious bugs, but it works well enough in the majority of cases. I've encountered a bug where if the entire order isn't fulfilled and is marked as partial (digital line item(s) mixed with physical items that need to be shipped) the download link won't get sent until those physical items have shipped and I've been having to send out links manually.

Also, when an item is deleted from ...

THE RED BAR RADIO STORE
February 13, 2013

agree. email takes ages to arrive. immediate download link please

The Mayhew Animal Home
February 25, 2013

Thanks for making this app. I want to state like many others:
- the other solutions are way too over priced to sell many small files
- the email with the download link can sometime take ages to come
- therefore making the need for a direct download link on the payment confirmation pages even more important!
- lastly, the download button caption need to be translatable!

But thanks, other than ...

Alchimie du coeur
February 5, 2013

It's great that the app is free, but it's almost necessary that there are links available on the webpage immediately after purchase for customers. Too many customers miss the email, or don't get it all together. For every 200 downloads, we had around 10 customers complain that they didn't receive the file and we had to resend it.

That said, the other apps for digital distribution on shopify are ...

Scam Stuff
January 4, 2013

I agree 100% with Fabledo, having the download link appear right after the sale would be absolutely necessary. It is currently holding me back from using Shopify as our ecommerce solution.

Monstercat
November 18, 2016

It works well, but it would be great if the text was customizable to other languages.

Ninjanutz 2
Mexico
April 6, 2022

Great that it allows downloadable content to get up and running quickly, but the interface feels outdated

Generic Chaos 2.0
Canada
Shopify replied April 11, 2022

Hey there, Generic Chaos 2.0. Thanks so much for taking the time to leave a review for Digital Downloads. We really appreciate the feedback regarding the user interface. I'll ...

June 6, 2023

It needs to support external link for a bigger download or a secure download on another website. And the 5GB limit is... limiting.

Fondation Face
Canada
Shopify replied June 6, 2023

Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. We can completely understand the benefit of having that as a feature for the app. I've ...

November 16, 2016

The app functions as it should, the only thing that could be added is the ability to delete old products out of the app, besides that app works perfectly and as expected!

Tpm Photography
Canada
October 16, 2024

3XÍGUO
Brazil
About 1 month using the app