Reviews (492)

Overall rating
2.6
Counts per rating level
  • 31% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 15% of ratings are 3 stars
  • 15% of ratings are 2 stars
  • 27% of ratings are 1 stars
August 12, 2020

Incompatible with Safari. I've reached out to Shopify support about this issue but what you would think would be a fluid conversation takes DAYS for a response and no solution has been achieved or discussed.

Nick Noir
United States
About 2 years using the app
Shopify replied September 1, 2020

Hi, there! I'm sorry to hear that you've had trouble contacting us - our support is experiencing large volumes of requests at the moment, so it may take longer than usual for ...

March 25, 2016

A nice start, but one star from me until you can attach multiple files to the same product variant. Shopify's suggestion of attaching a .zip file is useless: many people don't know how to use them, and we lose the vast number of customers who are purchasing on mobile devices that can't handle .zip files.

Ocrb
United States
About 2 years using the app
June 22, 2016

SUPER simple to use and lets you upload any kind of content to the cloud very useful love it!

Chemseal Pixelsupply
United States
Over 1 year using the app
September 19, 2018

great app and seems to work about 70% of the time. usually delivers but sometimes fails to do so. Its also got a little bit of a small file size limit making it hard to use for most digital download videos

SturmanPhoto
United States
About 6 years using the app
Edited January 21, 2021

Hi, Also NOT WORKING since 48hours, I´m also loosing sales. KEEP. GETTING SERVER ERROR MESSAGE. Please help ASAP

THE PRINTABLE CØNCEPT™
Canada
Over 6 years using the app
Shopify replied January 25, 2021

Hello! I'd be happy to take a closer look into this with you. I'll be sending you an email shortly to gather more information and we can troubleshoot together. Talk to you ...

September 10, 2017

My customers can get their programming so much easier than before. Great and easy app to use and edit. Gotta Try It! Aloha!

Kawikados
United States
Over 1 year using the app
August 5, 2023

I have used digital downloads for YEARS. For the past few months I’ve experienced numerous issues with my customers not being able to download their orders. I can’t get into products to attach files as well. Service has been not helpful. No explanation. No we will fix it etc. The last support email suggested I switch to a different provider. If only that was so easy when you have 1000+ digital ...

Parker on the Porch
United States
Over 6 years using the app
Shopify replied August 8, 2023

Hi, there. Thanks for taking the time to leave your review here with us. I'm sorry to hear of the recent issues you're experiencing with our Digital Downloads app, along with ...

November 4, 2020

App stopped working due to cookies updates. (It needs to be updated to support the SameSite cookie security changes made to Chrome 80.) Sent multiple emails to the developer. No response. Super frustrating.

Snarky Crafter Designs
United States
Over 6 years using the app
Shopify replied November 5, 2020

Thank you for sharing this feedback with us, and for letting us know about your experiences with the app. An update to Chrome earlier in the year changed the way it handles ...

January 31, 2014

Works about 75 percent of the time. Doesn't always send out the emails which is a pain and a hassle.

Michael Kory Fitness
United States
Almost 6 years using the app
January 2, 2018

I sell knit kits that include the yarn and the digital pattern. We have over 1500 sku's and most products have over 15 different color variants which means I have to upload the pattern for each variant! Not fun. Plus I have to go back into the digital download app and adjust the settings for a manual fulfillment for EACH PRODUCT! If they would make it easy to do a bulk digital download and a bulk ...

Pepperberry Knits
United States
About 6 years using the app