Digital Downloads , 437 reviews

Overall rating
2.8
Counts per rating level
  • 33% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 16% of ratings are 3 stars
  • 16% of ratings are 2 stars
  • 24% of ratings are 1 stars
August 11, 2016

Love this app for my monthly freebies. Very easy to use.

Studio 110
New Zealand
12 months using the app
March 25, 2016

A nice start, but one star from me until you can attach multiple files to the same product variant. Shopify's suggestion of attaching a .zip file is useless: many people don't know how to use them, and we lose the vast number of customers who are purchasing on mobile devices that can't handle .zip files.

Ocrb
United States
About 2 years using the app
February 14, 2021

I use this app once a week to send my email subscribers a free download. Just simply add the item as a product, then upload the file using the app. Customers can add the item to their cart from your catalog, enter their email address and it pops up as a download as soon as they check out and also sends it to them in an email! Super easy!

Blessed Be Boutique
United States
11 months using the app
April 2, 2013

Works pretty well!

Except for the fact that the download email ends up in the spam of some customers...

Urbania
Canada
About 4 years using the app
Edited June 21, 2018

This app needs to only send the download links once the customers payment has been verified. I am losing money because customer put in their credit card details and the link gets sent. I find out later that the payment did not go through but they still get the files. Some people are so dishonest.

Bead Patterns By Jaycee
Australia
About 4 years using the app
Edited December 27, 2017

Great App!

Does just what I need it to do-Cool Thanks
www.Mysexywaist.com

Mysexywaist Com Wholesale
United States
11 months using the app
June 17, 2020

Really nice app that I had problems with, at first, but support was first rate and to my rescue! (it was my fault). Have been using for quite a while and would recommend!

Compact Camping Concepts
United States
11 months using the app
Edited March 4, 2021

Basic functionality is missing and the app is not updated by the developer. I gave the following feedback several months ago: 1) You should be able to remove uploads 2) You should be able to set a fixed download expiration date after a purchase (e.g. 30 days) 3) You should be able to download from a purchased download-link even after a product has been deleted in store 4) You should be able to have different languages in the download mail 5) You should be able to send a file instead of a download link 6) You should be able to open the app in the Safari browser. I hope you will implement some of these features soon. 7) A column with “Upload Date” could also be useful in the dashboard. 8) And a column with "Sales Download Completed %” so you could see how many of the buyers that succeeded in downloading 9) And a column with a status on the product (as just implemented with "active" and “drafted”) with the addition of “deleted” 10) Name should be “product” and another column should be “variant” instead of the “-“ separator 11) “Attachment” should be renamed to “attachment file name”

Flettede Fugle
Denmark
Almost 2 years using the app
Shopify replied November 13, 2020

Thank you for sharing your feedback, and for letting us know about the areas where you'd like to see the app improve. I'll be sending your feedback along to our developers so that our team can get a better idea of the features that merchants like yourself are looking for. - Oliver, Shopify Support

April 14, 2017

There should really be a way to access digital downloads via the API. The fact that there isn't a way is making my life very difficult. This should really be implemented!

Snoopy Online
Croatia
Almost 4 years using the app
Edited February 1, 2023

Since last update I cannot access upload from within my product in shopify. "add digital file), error "no such page". But instead have to go the Apps new dashboard, search again for the product and only then can upload. THIS IS A MUCH WORSENED WORKFLOW!!
Will you do something about it?

Christians Sheet Music
Germany
Almost 4 years using the app
Shopify replied February 28, 2023

Thank you for taking the time to share your review. We would like to help you look into this further. Please contact us directly using this link: https://bit.ly/2AWw5VA. We look forward to supporting you. -Olivia