Reviews (492)

Overall rating
2.6
Counts per rating level
  • 31% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 15% of ratings are 3 stars
  • 15% of ratings are 2 stars
  • 27% of ratings are 1 stars
June 25, 2021

the app is great despite one issue, when the customer receive the email that contains the download link, it takes him to the download page and there is a "Download Now" button there but it comes with white color so the customers cannot see it and i should send it to them later, and i solved it by changing the background color to gray, but still sometimes the clients cannot see it because the ...

MHMStudios
United Arab Emirates
12 months using the app
Shopify replied July 1, 2021

Thank you for reaching and for writing your review, and I'm glad to hear that you've enjoyed using the app. We appreciate you sharing your feedback with us here.

In terms of ...

August 11, 2016

Love this app for my monthly freebies. Very easy to use.

Studio 110
New Zealand
12 months using the app
Edited February 1, 2023

Since last update I cannot access upload from within my product in shopify. "add digital file), error "no such page". But instead have to go the Apps new dashboard, search again for the product and only then can upload. THIS IS A MUCH WORSENED WORKFLOW!!
Will you do something about it?

Christians Sheet Music
Germany
Almost 4 years using the app
Shopify replied February 28, 2023

Thank you for taking the time to share your review. We would like to help you look into this further. Please contact us directly using this link: https://bit.ly/2AWw5VA. We ...

February 14, 2021

I use this app once a week to send my email subscribers a free download. Just simply add the item as a product, then upload the file using the app. Customers can add the item to their cart from your catalog, enter their email address and it pops up as a download as soon as they check out and also sends it to them in an email! Super easy!

Blessed Be Boutique
United States
11 months using the app
March 5, 2021

Only allows you to add one digital product. This app is not for anyone needing to upload several live downloadable products.

Slather Bath + Body Subscription
United States
About 1 year using the app
Shopify replied March 6, 2021

Hey, there! To clarify, you're welcome to add multiple digital products, however you'll only be able to add one attachment per product. If you need multiple attachments on ...

Edited June 21, 2018

This app needs to only send the download links once the customers payment has been verified. I am losing money because customer put in their credit card details and the link gets sent. I find out later that the payment did not go through but they still get the files. Some people are so dishonest.

Bead Patterns By Jaycee
Australia
About 4 years using the app
June 6, 2023

I used digital downloads for the first few years my store was open and then switched to an app with more bells and whistles. I have tried out the new version and would like to switch back, but it cannot access orders placed when the app wasn't installed. There is no download link on their order status page and no downloads email. So any customer that needs to access their download again, I will ...

Social Emotional Workshop
United States
About 4 years using the app
Shopify replied June 11, 2023

We appreciate your honest feedback regarding our Digital Downloads app and will work towards creating a better experience! We will pass this feedback on to our developers! - ...

January 20, 2022

Doesn't work. Tried to use this to upload png files for sale and it just keeps saying add product once i hit add digital file. Set on a loop

StarrInkDesigns
United States
About 1 year using the app
Shopify replied February 2, 2022

Thank you for writing your review and for letting us know that you're having this issue. I would recommend uninstalling and reinstalling the app to see if that solves the ...

August 3, 2023

This app is horrible and unreliable. If you considered using this app for your business just read through the reviews.

The Stitchologist
United States
About 1 year using the app
Shopify replied August 8, 2023

Hi there, thank you for your review. It is regretful to hear that you did not enjoy using the Digital Downloads app but we appreciate you taking the time to share your ...

August 1, 2023

I don't know what happened but all of a sudden everything fails to publish. even a small 10kb photo fails to publish. I have no way to sell products now. Really need this fixed

The Hero's Cape
United States
About 4 years using the app
Shopify replied August 8, 2023

Hi there, thank you for your review. Please contact our support team about this issue so we can authenticate you on the account and investigate this issue in more detail: ...