Reviews (485)

Overall rating
2.7
Counts per rating level
  • 31% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 15% of ratings are 3 stars
  • 15% of ratings are 2 stars
  • 26% of ratings are 1 stars
August 1, 2023

I don't know what happened but all of a sudden everything fails to publish. even a small 10kb photo fails to publish. I have no way to sell products now. Really need this fixed

The Hero's Cape
United States
About 4 years using the app
Shopify replied August 8, 2023

Hi there, thank you for your review. Please contact our support team about this issue so we can authenticate you on the account and investigate this issue in more detail: https://bit.ly/2AWw5VA. -Victor, Shopify Support

Edited December 15, 2021

Stopped working in December 2021. Cannot add new files! Waiting for support! Pretty easy to setup! I had no idea when I migrated from WEEBLY that my digital downloads DID NOT migrate.

Deja Drewit
United States
Over 1 year using the app
April 14, 2017

There should really be a way to access digital downloads via the API. The fact that there isn't a way is making my life very difficult. This should really be implemented!

Snoopy Online
Croatia
Almost 4 years using the app
Edited December 27, 2017

Great App!

Does just what I need it to do-Cool Thanks
www.Mysexywaist.com

Mysexywaist Com Wholesale
United States
11 months using the app
June 17, 2020

Really nice app that I had problems with, at first, but support was first rate and to my rescue! (it was my fault). Have been using for quite a while and would recommend!

Compact Camping Concepts
United States
11 months using the app
April 5, 2017

App currently does not allow you to add downloads to a product, at least for me. Has worked well in the past but now is not functioning.

The Carolina Atc
United States
Over 1 year using the app
August 11, 2017

This app is flawless!! Extremely reliable.

Love White Slippers
United States
10 months using the app
October 31, 2018

I want to love this app. And for awhile, I did. I've been using it for a few years now. But recently, somehow my digital products are having the "this is a physical product" field mysteriously checked in the admin product pages. I am NOT making this change. It's some glitch.

And you know what happens when that field gets checked? The Digital Downloads app deletes your file- without you knowing. Until, that is, your customers complain that that they never received the download link for the product that was blatantly described as an "instant download." To them, it feels like a bait and switch. And I have no doubt that this glitch is affecting my conversion rates, because once a customer goes to checkout, if the file has been deleted by the app, it tells them that their "download" product will be delivered in 6-8 business days! Hello, abandoned carts.

I continue to work with support to get this issue resolved. So far, nothing has worked. Am I the only one experiencing this glitch?

Wild Truth Design Co
United States
Over 3 years using the app
July 3, 2016

Does exactly what it needs to do, very good.

The Phone Ranger
United Kingdom
10 months using the app
January 23, 2023

I don't understand what the new app accomplishes. I can no longer get unique download links for customers who need to re-download the program. What does this revision do?

Peak Performance Sports, LLC
United States
Over 3 years using the app
Shopify replied February 28, 2023

Thank you for taking the time to write to us. App updates are meant to address bug fixes and performance increases. If your app is no longer working as expected, we definitely want to troubleshoot this further with you. Please connect with us using this direct link: https://bit.ly/2AWw5VA. -Olivia