Reviews (492)

Overall rating
2.6
Counts per rating level
  • 31% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 15% of ratings are 3 stars
  • 15% of ratings are 2 stars
  • 27% of ratings are 1 stars
Edited December 4, 2020

I find Digital Downloads is quite simple to use. At first I was frustrated that there was no "How To" explanation of how to use the app in the app store.
I was putting the cart before the horse. Shopify Help had an easy to understand video on how to use Digital Download. I searched for a How to Use Digital Downloads in shopify help, came accross the "How To Use" video and the rest was a no brainer.
Digital Downloads works perfect for me.

Wide World of Radio
United States
Over 3 years using the app
Shopify replied November 17, 2020

Thanks for sharing this feedback. We have a great help document that outlines how to upload digital downloads here: https://bit.ly/2IIqtCq. If you're looking to attach digital downloads to an existing product instead, just make sure to follow these steps: https://bit.ly/3lSPrxH. Once a customer purchases a digital product, they will receive a link to download it on their end. You can read more details on this here: https://bit.ly/2UD7SdD.

If you'd prefer to speak with our team about this over the phone, please visit our Help Center (https://bit.ly/3kyE10s) to request a callback. However, I'm also going to follow up with you via email so we can chat through this process in more detail. I'll be in touch soon! - Rae, Shopify Support

August 13, 2016

This is a robust app and works just fine!

Creators Cup Coffee
United States
Over 2 years using the app
October 9, 2018

I find this app really quick and easy to use, once I got a good feel for how it works. I have had no issues with it so far and have been using it for a few months.

The Digi Dame Party Shoppe
Australia
Over 2 years using the app
March 21, 2019

LOVE IT and easy to use (for me &) for my customers for free digital files and paid digital files. DEFINATELY worth having!

Tenorex GeoServices: Mining Office & Rock Shop
Canada
Over 2 years using the app
October 24, 2020

I own an art-based (fantasy maps) and this works perfect for what I wanted. Simple upload of my files (including zip) and instant access for my customers. I did add a custom checkout thank you page for files to be accessed easier by my customers.

Deven Rue
United States
Over 2 years using the app
May 30, 2020

I only use this app for one product but it works really well and was easy to set up and run. You can see it in use here:
https://halcyonblue.com/products/free-guide-to-uk-cmt-manufacturing

Halcyon Blue Ltd
United Kingdom
Over 2 years using the app
April 9, 2020

This did not work at all. Did not provide the digital download at checkout, nor did it send an email with the link.

Paper Pony Co.
United States
About 3 years using the app
Edited January 20, 2018

Over 2 years of digital downloads and so far this app has worked perfectly and its free.
www.BuyExcelTemplates.com

Buytemplates
United States
Over 2 years using the app
February 4, 2017

Great app that delivers what is expected

Cornerstone Tees
Canada
Over 2 years using the app
January 19, 2022

Was working fine but now it's buggy and won't let me add any new digital products. Shame as it worked fine previously

Nabeel Khan Art
Australia
Almost 3 years using the app
Shopify replied January 31, 2022

Hi, there. Thank you for taking the time to leave a review for us. I'm sorry to hear that the application is not behaving as expected, and we appreciate you letting us know about the issue.

You can try using a different web browser to login to your Shopify Admin and access the application. If the application works in the new browser, I recommend clearing the cache and cookies of the previous browser, as this should clear the problem. If the issue persists in the new browser, I recommend uninstalling, and then reinstalling the application.

If you find that the above steps haven't resolved the issue, then please reach out to our Live Support team so you can connect with one of our advisors. They can do some more detailed troubleshooting, and help find a solution. You can use the following link to contact that: https://bit.ly/3c5icUc -Imogen, Shopify Support