Digital Downloads , 361 reviews
Since last update I cannot access upload from within my product in shopify. "add digital file), error "no such page". But instead have to go the Apps new dashboard, search again for the product and only then can upload. THIS IS A MUCH WORSENED WORKFLOW!!
Will you do something about it?
Thank you for taking the time to share your review. We would like to help you look into this further. Please contact us directly using this link: https://bit.ly/2AWw5VA. We look forward to supporting you. -Olivia
The customer service agent is helping me patiently, so I will update my previous review. I am hoping the app issue can be solved soon, so I can start to sell
I don't understand what the new app accomplishes. I can no longer get unique download links for customers who need to re-download the program. What does this revision do?
Thank you for taking the time to write to us. App updates are meant to address bug fixes and performance increases. If your app is no longer working as expected, we definitely want to troubleshoot this further with you. Please connect with us using this direct link: https://bit.ly/2AWw5VA. -Olivia
Honestly, this app worked beautifully from 2017 - 2022.
Then they updated it, now it takes forever to upload anything, Then near the end says upload failed, constantly crashes, doesn't deliver my files to the customers, and has me pulling my hair out in frustration. I am only now reviewing it because it worked fine before! Come on guys, please fix this! And don't say, oh its fine from our end. It's not acceptable. I am only giving it 2 stars because it worked well for a few years. Now it drives me insane! Is it because it's free? I am happy to pay for an app that actually works! Please fix this!
Hey there, ATP Textures. Thank you for taking the time to leave us a review. I'm sorry to hear about the difficulties you've experienced with the app recently. We'd love to see how we can help you get the app functioning as it once was for you. Please, reach out to our Live Team using this link (https://bit.ly/2AWw5VA) so they can get you authenticated and dive in to collect your feedback and action some suggestions. -Imogen, Shopify Support
I don't know if it's just me, but I've been using this app recently, but I kept getting a 504 Gateway timeout message. Then it told me the app was outdated. But after a while, the app worked absolutely fine. Is the app working OK?
Thank you for taking the time to share your feedback with us. Based on the error you described, it is possible there were intermittent issues on Shopify impacting the app for a brief time. For the future, stay updated with us on reports of outages through our status page here: www.shopifystatus.com. -Olivia, Shopify Support
Unfortunately this app doesn't work for us as we have 15 variants per product and need to send the same digital download to anyone purchasing a specific product regardless of the variant they've purchased.
This means we have to tediously add the same download file to each of the 15 variants, for over 80 products! And potentially more as our site grows.
Ideally, we should be able to upload a digital file and have the choice whether it should apply to all the variants of that product, or certain variants.
A simple checkbox mechanism could achieve this with the question: should this digital download apply to all {x} variants? If checked then we upload our file. If unchecked then we add our files to the respective variants, or different download files to specific variants as is the case with the app currently.
Hey, there. Thanks so much for taking the time and sharing this feedback. We can see how being able to apply a single file when working with many variants can improve the workflow in your use-case, and we'd be happy to share your feedback as a feature request with our development team. Cheers. -Elias, Shopify Support
Useful app for my site - but there was a recent change where download file purchases can no longer be automatically flagged as Fulfilled. Is it possible to provide this option again?
Hey, there! This update only applies for bundled digital and physical products - you should still be able to automatically flag single file purchases as fulfilled. If you have any questions, don't hesitate to reach out to our support team and let us know! - Brie
The app seems to work fine! When you upload a pdf file to a product it will be sent to the buyers e-mail.
The only issue that I had is that I want the pdf to show up at the products so my customers can download it for free (if they want) before buying the product. But anyway this is a free app so I am thankful anyway.
I am enjoying this component, and I want to suggest, perhaps add on a couple functions to make it an even better experience for users. 1. File Uploaded Timestamp
2. Auto Or Manual Expiration Date for once order has been created. For example, download link only works for 7 days., etc
Hi, there! Thank you so much for sharing your feedback with our team. We are always looking to improve our product and offerings, and we can only do that by listening to real merchants like you.
I will be sure to pass your comments along to our product development team for consideration. Thank you again. -Olivia, Shopify Support
Funktioniert soweit ganz gut. Ist es möglich 1 Download pro Kauf einzubauen?
Bis jetzt leider noch nicht. Die Anzeige direkt nach dem kauf ist nur auf Englisch möglich, mehr Einfluss auf das Design wäre auch nichtt schlecht.