KartDiscount ‑ Coupon on Cart

The app has great potential. It runs very smooth. However, the installation process is a bit of a nightmare. You will need to wait for 12 "working" hours before it can be installed by the team even though it states within 12 hours of app installation. In total, I waited 16 hours just for installation. After it was installed, I had to wait again for adjustments to any design changes. After another 5 hours of waiting and no changes made, I gave up. Their response was that nobody can do the design requests in 5 hours. Sorry, but this app is not free. We paid for it and there are plenty of other apps that can do the changes within 5 hours. I already know a few on top of my head right now.

For sellers spending on ads, you know how important time is. Overnight I had about 6 customers who messaged me how much the total was after discount. This was because the "total cost" after discount in the cart page was not set up on my cart page by the team, which i requested prior to waiting and going to sleep at 3am. Keep in mind I had already waited 16 hours, and stayed up until 3am to wait for this app to be installed because I had to disable the other discount app to prevent users from being confused. The developers are based in another timezone and being in the US, I had to wait until night time to hear back. The customers ended up leaving my store and costing me money because they thought the discount did not work. This also did not include potential customers that did not message me. I was very frustrated because this was a loss of several hundred dollars. My store tends to have a fairly good conversion rating. Even the other free cart discount apps convernted for me because they notified visitors discount will be applied at checkout. But because the total cost after discount was not implemented, it confused my customers because they thought even after the discount, the price was still the same.

I also seriously suggest the developers to implement a way for users to manually install and have the ability to adjust styling and design changes themselves. At urgent times like this, we cannot afford to sit and wait for 16+ hours when we're running several hundred dollars in ads. Imagine if we were spending thousands on ads? This app does not allow us to install ourselves or make and design changes, and we have to heavily rely on their support team during "working hours".

My suggestion is to either hire more reps to help install your app outside non-working hours, or state clearly in the app description that app installation may take up to 24 hours. Also include a way for users to manually install in the case that you guys are unavailable.

**update after 1 month** still waiting for the refund of the double charge. after installing, encountered payment issues as they require me to make separate payment to get the stack discount feature. after payment, it was still not accessible to my account and they say payment was not captured. payment was deducted from my bank 2 times. hopefully I can get my refund for the double charge. was told stack discount will be granted quickly after payment. didn't happen at all and still waiting for confirmation on what is going on. code work in cart but does not apply when proceeding with checkout. reported issue to them but didn't get any acknowledgement of issue. so many issues and i am left hanging without any reply. never had such a horrible experience with any app developers before.

Very limited team and unclear working hours. Needed to contact several times to have things managed properly. Considering a paid app, and not a cheap one, that was too late and at the end we searched for a more suitable solution.

Does not know the thing why I Added this in the first place. And the description is missleading easy to miss this detial, the feature I need has a "$28 One-Time Setup Fee" so 4,90 wasted for nothing, I don't think ill use it , just cancelling it quickly in next month .
Update: after reading "New Bark City"'s feedback I rather just deleted it, I don't play russian roulette with my page,plusz every feature is "extra money". so 4.90 is wasted = one star.

Needs the highest level + $28 to apply multiple discounts. Ridiculous! One extra star for near-instant customer service. EDIT: In reply to the developer's reply below: If you want to be able to apply multiple discounts in one purchase, then yes, you *do* need to choose the highest tier. Also, the amount of email I've had from the developer since uninstalling is enough to have me look for the block option in my mail program.

Prices in the app are higher than listed in the store or on their webpage. Once you install, the prices are $8.90, $13.90, and $18.90. Bait and switch.

Fantastic app and service! Thank you for helping us set this up and customizing it to fit our store!