Reviews (243)

Overall rating
4.4
Counts per rating level
  • 79% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its advanced promotional features and user-friendly interface. It effectively handles complex discounts, such as stacking and automatic promotions, enhancing sales strategies and customer engagement with real-time pricing and countdown timers. The app supports diverse promotions at product and cart levels and operates smoothly once set up. The support team is also praised for their quick and efficient problem resolution.

November 19, 2019

Don't waste your time. App was buggy and customer service was horrendous. App would only sometimes accept discount codes from Shopify and Discount Ninja. Solicited support on several occasions and only received one-line response with a link to FAQ page, and even then would take 48 hours for them to respond. I would not trust this app to effectively and efficiently support my store.

Sloppy Chops Co
United States
4 days using the app
Discount Ninja replied November 20, 2019

Hi there Sloppy Chops Co,

Thank you for trying Discount Ninja!

The feature you were interested in using is a recent addition to the app and allows visitors to add one or more ...

November 15, 2021

it's the worst application I've ever seen in my life, believe me for all those who read this comment I strongly advise you not to install it, considering the 4.1/5 rating I had my doubts but I told myself I'm going to try it anyway! but when I tried it it's really a disaster this application and their customer service even more! it doesn't even deserve 1$/month

Marvellous Massage
Spain
4 days using the app
Discount Ninja replied November 20, 2021

Hi there Mr. Ouzzane, as discussed over email I wanted to extend my apologies for the poor experience you have had with our customer support team. While we continuously train ...

June 10, 2021

What an amazing Team and app. If you are having problems with the Shopify Shipping charges. This has been extremely easy to figure out with an amazing Customer Service Team make sure to give all the information I need to be successful in making the promotion I'm looking for. They give photos, step by step procedures and quick on responding on any questions I may have. Thank you for all of your ...

Posh Puppy Boutique
United States
About 5 hours using the app
July 25, 2020

Hello thanks for your fast answer , i still cant open the app could you tell me which app especially thanks I don’t find any app powered by the one u said ,

McKoussi : Anti-Moustique
France
5 days using the app
Discount Ninja replied July 26, 2020

Hi there,

Please schedule a call with us at your earliest convenience to resolve the problem with the access to the app here: https://calendly.com/limoniapps/installation- ...

February 24, 2020

The app looks fantastic, but as a small store, the prices are way too high. We don't even have a lot of traffic but the prices would be 70€ a month. The support I spoke to was of an arrogance I never experienced before. Sadly i'm going to pass this one.

Catlets
Estonia
4 days using the app
Discount Ninja replied February 25, 2020

Thank you for your feedback! 😊 We're thrilled you like the app, and we're sorry to hear about your experience with support – we’ll work hard to improve that! 🙏 We hope to ...

November 25, 2021

The app features are great in theory. But the customer is SO bad that its pointless to even try. I installed the app and asked them for support - so the guy said - "yes we can assist you, but it can take a week or two" So I uninstalled the app. Then someone else reached out from their team to me on email saying "did you have a bad experience, I can help setup everything for you quickly and ...

Delixirs
India
2 days using the app
June 16, 2021

We installed this app because we were looking for some advanced discount options, It was the worse decision we ever made. The installation support of this app is terrible. The app didn't work for our store, but instead of helping us out immediately, they told us to wait for a couple of days or hire a developer. In the mean time we were not able to offer any discounts. In the end, the app worked, ...

DeMassageWinkel
Netherlands
2 days using the app
Discount Ninja replied July 5, 2021

Thank you for your review.

As discussed on the phone and over email, we are sorry to hear the second and third-level support teams did not have sufficient availability to ...

November 8, 2018

Didn't work... at all. I installed this app, it didn't work so I reached out to the developer. They said they would get back to me and they haven't. It might be a great app but I wouldn't know because it literally wouldn't open for me.

Oh Three XX Gear
United States
About 12 hours using the app
Discount Ninja replied January 10, 2020

Hi there, thanks for your review. We're sorry you had an issue with the installation of the app. Also, I wanted to inform you that we have recently launched a completely ...

May 11, 2023

Automatic discount doesnt work properly. Really annoying and frustating. Eventho I did everything right.

RecoverPlus
Germany
About 2 hours using the app
Discount Ninja replied May 12, 2023

Thank you for your review, we appreciate your feedback. Please note that Automatic discounts do work properly. I notice you uninstalled after ~2 hours. Perhaps you expected ...

March 28, 2022

Something to keep in mind, the free offer isn't 14 days - it's 7 days. I'm still going to try it, but I was hoping for the full 2 weeks to get the feel for it.

CalicoCollage
United States
About 1 hour using the app
Discount Ninja replied March 29, 2022

The app did indeed briefly state an incorrect number of trial days in the settings screen on the day you installed the app. This mistake has been corrected.

Discount Ninja ...