Reviews (245)

Overall rating
4.4
Counts per rating level
  • 79% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its advanced promotional features and user-friendly interface. It effectively handles complex discounts, such as stacking and automatic promotions, enhancing sales strategies and customer engagement with real-time pricing and countdown timers. The app supports diverse promotions at product and cart levels and operates smoothly once set up. The support team is also praised for their quick and efficient problem resolution.

Edited May 27, 2020

Opted for them to instal the code, but they ruined my theme! My checkout button became disabled, so I lost sales all day. I reached out to customer serivce, but no one ever got back to me. In fact, I'm not sure if they ever finished installing the code because they never communicated with me. After two days, I gave up.

Danger Close Apparel
United States
12 days using the app
Discount Ninja replied June 24, 2020

Hi there, as discussed in the many emails we exchanged the issue was caused by another app you had installed. As shown in the video we shared the issue is unrelated to our ...

October 20, 2020

First I have suffering from some problem. But Ninja has chat support to resolving the issues. So thanks Discount Ninja and all members for resolving my problems. Now I can go through paid plans. Thanks a lot.

Raven's Way - Pathways to Discovery
United States
12 days using the app
Discount Ninja replied November 4, 2020

Happy to hear our support team was able to help you get started!

April 22, 2018

Absolutely Awesome!! I am very impressed with the Discount Ninja's functionality (no more creating discount codes!! Yay!!!) and even more impressive is the awesome support team that is (literally) always ready to help you.

I installed the app myself and was unable to get around a couple of styling aspects. So I emailed the support team expecting then to respond the next day. Instead I got a ...

Strawbie Collections
Australia
12 days using the app
April 6, 2020

I would love to be able to use this app seeing as Shopify somehow still doesn't allow stacked discounts, but in the few days I was running it on my site, there were multiple issues and no response from Support. Products that weren't included in my offers were getting discounted and customers were able to use discounts more than once, even though this is not what the settings on my offer specified ...

Munk Pack
United States
11 days using the app
Discount Ninja replied April 7, 2020

Hi there team Munk Pack,

Very sorry to hear that your experience has not been good. We are indeed supporting many, many new customers due to COVID-19. We're doing our best to ...

March 11, 2021

After installing: - Free gifts would not show up in the cart unless the page was refreshed. - When the free gifts did show up it would show the full price not that it was added to the customer's cart as a free gift. - Sometimes even at checkout the item would not be discounted or recognized as a free gift. - Paid for express installation of dynamic pricing and after a week there were no changes. ...

Amino Co. Supplements
Australia
11 days using the app
Discount Ninja replied March 17, 2021

Hi there Michael,

Thank you very much for your detailed feedback. Very sorry to hear you had a poor experience setting the app up.

The setup on themes, including Turbo, with ...

November 18, 2019

I used this app for our Black Friday sales and struggled to get it to work with our theme. Spoke with Bart in the support team and he sorted it out for me and helped with all my questions. Thanks!!

Lash Heaven
United Kingdom
11 days using the app
Discount Ninja replied November 18, 2019

You're welcome! Best of luck with your Black Friday promotions!

Edited November 23, 2019

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I got this app the other day and it wouldn't work at all. I contacted support and got BART who spent ʜᴏᴜʀꜱ scouring my site code, dedicated to working it out, all the while staying prompt with his replies and assistance. It turned out I had another discount app installed that was blocking their app from working. It is all fixed now and I'm ...

Beauty and the Best - Body Co♡™
Australia
10 days using the app
March 28, 2019

This app has massive potential - I like the ideas it has and the interface it uses.

The problem is each thing I tried to do with it didn't work and I had to contact the support each time. I do not have time to wait around for fixes for rudimentary functions.

The product search function responded to every word in the term rather than the whole phrase, meaning a simple 3 word product title search ...

Bee Equipment
United Kingdom
10 days using the app
Discount Ninja replied January 10, 2020

Hi there, thank you for your review! I wanted to provide some feedback since we have released a new version of the app last November which addresses some of the issues you ...

Edited June 5, 2021

After trying out over 100+ apps in the last 5 years.... Discount NInja had by far the best customer support I have ever experience in the last 24 hours of installing the app. We were trying to get the app to do something specific in the cart page and a few errors occurred in the process. So, we did the onboard assistance and they worked on the issue, a staff member got on a call with me to make ...

Madison Ashley
United States
10 days using the app
November 25, 2020

Amazing customer service, and great functionality with this plugin. This plugin can literally do everything you could possible want to do. Would 100% recommend.

Strands of Silk
Australia
10 days using the app
Discount Ninja replied November 28, 2020

The team at Discount Ninja is grateful for your kind recommendation!