Reviews (245)

Overall rating
4.4
Counts per rating level
  • 79% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its advanced promotional features and user-friendly interface. It effectively handles complex discounts, such as stacking and automatic promotions, enhancing sales strategies and customer engagement with real-time pricing and countdown timers. The app supports diverse promotions at product and cart levels and operates smoothly once set up. The support team is also praised for their quick and efficient problem resolution.

June 20, 2018

One of the few apps that deliver's on its promises! I am pretty sure it will become a huge success soon. The app itself is phenomenal, very innovative and the dynamic pricing feature is indeed unique in its form. I totally recommend it to everyone! Furthermore, the support is awesome and does a great job.

Thank you!

Jakob

Zaleece
United States
17 days using the app
Edited April 24, 2020

The app is user friendly. I spent 5 mins to get use to it. This app has all the features you need to start your site. There are so much more you can explore and add on to your site. Endless features and promotions you can create tailor to your site. Play around with the colors and settings to get how you want them to look. You are able to edit and design everything in this app. I tried the free ...

Sarah Designs Jewelry
Canada
16 days using the app
Discount Ninja replied April 23, 2020

Thank you for your review. Happy to hear you are enjoying the different promotion types and the rich configuration options of the app!

Edited February 3, 2022

The app did not end up being a good fit for us, but the customer service was great and was able to find a custom solution to each of our problems.

Future Kind
United States
16 days using the app
October 3, 2023

Looking forward to coming back to review in a few months whenever we have more time with the app. I have been pleased with the set up and demo call with the app. Bart was very helpful in answering all of my questions and assisting with my concerns.

Shop 4-H
United States
15 days using the app
February 26, 2020

I tried this app and it didn't work. They reached out and supposedly fixed it, however today I've had 2 sales where people got their entire order for free due to some screw up with this app. Uninstalling, I'm done. Don't bother contacting me.

Vivid Root
United States
15 days using the app
September 3, 2020

Discount Ninja app has a variety of discounts I am looking for. It is fab! I am not sure how many income it will generate yet since I haven't run the big promotion. However I am sure they provide excellent customer service and they do listen to you!! This is the core value. Fixing the problems you encountered and act very fast. Thank you the top notch service provided by team, especially Bart and ...

Cottex | 澳洲歌婷
Hong Kong SAR
14 days using the app
January 31, 2024

Customer service is the worst.
They send me text with childish content that doesn't seem like a businessman.
There is a high possibility that some problems will occur when installing the app.
Therefore, customer service is very important.
This app is not recommended.
If you encounter any problems and some errors occur, there is a high possibility that you will regret implementing the app.

LONDA
Japan
14 days using the app
Discount Ninja replied March 31, 2024

We're sincerely sorry for the difficulties you encountered, especially with the integration with the Transcy app to help you with Japanese text and currency.

Your feedback is ...

November 23, 2018

Best discount app ! Very easy to use, and provides a lot of settings that help you custom your discount as desired.
Also an amazing support team, specially Bart who help me set everything up for black friday sale. Now everything is running perfectly. I totally recomand it !

Rivieras World
France
13 days using the app
November 23, 2017

Really good support and the app works well. We don't need it on an ongoing basis at this stage, but will definitely use it again in future.

Sw Usd Shop
United States
12 days using the app
March 23, 2021

This app has been a life-saver! I had a unique need to have discounts auto-apply when a customer landed on a specific page and Discount Ninja helped me FINALLY get this to work! They also set up Dynamic Pricing for me (a free feature if you request it). But, more than anything it is their customer support that is FANTASTIC! They helped me find a way to make their app do what I need. They trouble ...

TransformationAcademy
United States
12 days using the app