Discount Ninja Promo Engine

I have used Discount Ninja for a sales event. We can control more parameters than any other app we previously used. We used Ninja to combine two discounts and it works very well. It solved one major problem: We don't want customers to use discount coupons at the same time with a sales event. The countdown timer works great. Thanks to Bart and Andrea, installation of the snippets done perfectly and we can show the discounts on every page. A very good designed app and perfect customer service and guidance.

Simple to use, but not simple to install, however, they can set it up for you which is good. Good support. Didn't do what I needed it to. But does what it does well.

UPDATE
Now that Shopify have brought in BOGOF this app is even less useful than it was before and we uninstalled it. We can just share the discount link that Shopify provide if we don't want to show the discount on the page.

Also, the fact that it effected the scrolling ability and also that it doesn't load dynamic pricing on the collections page is a not positive.

It's a shame, because this app has a lot of potential but it is far too limited in the discount structures that it offers. IT needs to include BOGOF combined with minimum spend to be useful.

We weren't able to make this work with our store due to complications with another app but Eloy did a great job with customer support. He was very detailed and helped us as much as he can. Thank you!

Slow response of team through email. All the promotions and offers I created from the start were all removed yesterday without Discount Ninja team informing me. The reports on offer usage are all inaccurate. The tagging of discounted items and adding new items are inconsistent, so manual checking of orders becomes a must. There's also the added work of communicating with the customers regarding the errors. The discounts are also not working properly.

My main reason for using this app was so my customers could use 2 discounts which Shopify won't do. This feature worked. However, the list of negatives HIGHLY out weighs this one good feature. When you schedule a promotion to start automatically, it doesn't. I had to activate manually. I had it set to start a midnight and at 12:04 I had to go activate myself. It took another 5 minutes before customers started seeing the discount on their end. Well... some of them. This made for a huge headache refunding differences. The next issue is carts already made with products in it won't see the discount. They have to clear them out and restart their browser. This doesn't always work though. There were customers with browsers open and then added items hours into the sale and they still couldn't see the discount. I kept telling my customers to clear their history and restart everything or use a different device and they still had issues. The discount wouldn't show up. This is the 2nd sale I used with this app and both times I had these issues. I have many unhappy customers who didn't get the discount and a lot more work fixing hundreds of orders! If you want to pay for a headache, this is the app for you!

I am moving my star rating from 1 to 4 because of the customer service. If I do have a problem then it does get addressed right away. I like this very much. They really do care about your experience.

Install the app and if you run into problems please contact the developer and explain what is going on.

I still want BOGO, for me that's what turns this into a 5 star app. I need to be able to do a discount with a bogo, I need to do custom bogos.

I would recommend discount ninja app to all shopify merchants who want to combine multiple discounts for customers at checkout. This is a very useful app to create promotions and make more sales!

Whenever i had a problem to finish my settings, the customer service were ready to help. I believe this app which benefits me can also benefit other customers. All in all, it worth a try.

Never using DN again! Had a promotion set up with their dynamic pricing feature (which we paid more for) for a 2 hour flash sale on our website (50% off). 10 minutes into the promotion running with thousands of customers on our website the app malfunctioned, hundreds of our customers were charged full price and we lost thousands in sales. The issue was unable to be resolved as the sale was only running for the 2 hour period.

Working with Discount Ninja has been very painful. I really like the idea of everything they offered, but it is just that- an idea. Basically everything they advertised is everything we needed and wanted, so we were willing to pay for their premium plan. You would think that having this plan you would receive a top tier support but Bart did not respond to multiple requests for over 72 hours. Now, the finally reason that we decided to end our partnership was because they were not compatible with subscriptions services which we had installed on our site for some time. That is no fault of their own and I understand if they are not compatible, there's nothing that can be done. This review is more about their customer support. We had issues with their free gifts charging customers the actual amount of their product, which is a huge no-no when you are dealing with customers money. We literally had to refund over 20+ customers which makes our business look terrible. Now, I understand if the reason this was happening was due to the subscription service, but even after letting him know how huge of a priority this was I had to follow up with him over 4 times just to get a response that he was still working on it. Before knowing the root cause he had said it was fixed about 3 times and every time we found out that there was still another issue or was not actually fixed. This app may work for you if you do not have any incompatibilities and do not need any support but it has been a huge nightmare for us. Also, they had so much code inside our live theme. The application that we found now has been so much easier to deal with and is compatible with subscriptions, so there are better choices out there. I would really recommend improving your service to customers if #1: you want to keep customers and #2 you want to avoid bad reviews. If the service was good and the application did not work for us, I would never have taken my time to write this review.

App is great for complex discounts and the service is fast.