Reviews (243)

Overall rating
4.4
Counts per rating level
  • 79% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its advanced promotional features and user-friendly interface. It effectively handles complex discounts, such as stacking and automatic promotions, enhancing sales strategies and customer engagement with real-time pricing and countdown timers. The app supports diverse promotions at product and cart levels and operates smoothly once set up. The support team is also praised for their quick and efficient problem resolution.

February 26, 2020

I tried this app and it didn't work. They reached out and supposedly fixed it, however today I've had 2 sales where people got their entire order for free due to some screw up with this app. Uninstalling, I'm done. Don't bother contacting me.

Vivid Root
United States
15 days using the app
January 31, 2024

Customer service is the worst.
They send me text with childish content that doesn't seem like a businessman.
There is a high possibility that some problems will occur when installing the app.
Therefore, customer service is very important.
This app is not recommended.
If you encounter any problems and some errors occur, there is a high possibility that you will regret implementing the app.

LONDA
Japan
14 days using the app
Discount Ninja replied March 31, 2024

We're sincerely sorry for the difficulties you encountered, especially with the integration with the Transcy app to help you with Japanese text and currency.

Your feedback is ...

Edited May 27, 2020

Opted for them to instal the code, but they ruined my theme! My checkout button became disabled, so I lost sales all day. I reached out to customer serivce, but no one ever got back to me. In fact, I'm not sure if they ever finished installing the code because they never communicated with me. After two days, I gave up.

Danger Close Apparel
United States
12 days using the app
Discount Ninja replied June 24, 2020

Hi there, as discussed in the many emails we exchanged the issue was caused by another app you had installed. As shown in the video we shared the issue is unrelated to our ...

April 6, 2020

I would love to be able to use this app seeing as Shopify somehow still doesn't allow stacked discounts, but in the few days I was running it on my site, there were multiple issues and no response from Support. Products that weren't included in my offers were getting discounted and customers were able to use discounts more than once, even though this is not what the settings on my offer specified ...

Munk Pack
United States
11 days using the app
Discount Ninja replied April 7, 2020

Hi there team Munk Pack,

Very sorry to hear that your experience has not been good. We are indeed supporting many, many new customers due to COVID-19. We're doing our best to ...

March 11, 2021

After installing: - Free gifts would not show up in the cart unless the page was refreshed. - When the free gifts did show up it would show the full price not that it was added to the customer's cart as a free gift. - Sometimes even at checkout the item would not be discounted or recognized as a free gift. - Paid for express installation of dynamic pricing and after a week there were no changes. ...

Amino Co. Supplements
Australia
11 days using the app
Discount Ninja replied March 17, 2021

Hi there Michael,

Thank you very much for your detailed feedback. Very sorry to hear you had a poor experience setting the app up.

The setup on themes, including Turbo, with ...

March 28, 2019

This app has massive potential - I like the ideas it has and the interface it uses.

The problem is each thing I tried to do with it didn't work and I had to contact the support each time. I do not have time to wait around for fixes for rudimentary functions.

The product search function responded to every word in the term rather than the whole phrase, meaning a simple 3 word product title search ...

Bee Equipment
United Kingdom
10 days using the app
Discount Ninja replied January 10, 2020

Hi there, thank you for your review! I wanted to provide some feedback since we have released a new version of the app last November which addresses some of the issues you ...

May 10, 2022

The app looks super interesting and has a lot of features. We installed it hoping it would help with our conversion rate but it has only caused us trouble. After asking for the support to install the Dynamic Pricing on our theme, we had a bug in our store where after adding a product to the cart, the load button keeps spinning, and also the cart is not being displayed correctly, no product is ...

+351
Portugal
8 days using the app
Discount Ninja replied May 11, 2022

Hi there, we'd appreciate it if you could remove this review immediately as it is both misleading and incorrect.

The issue you experienced (loading icon on add to cart button ...

October 20, 2020

First I have suffering from some problem. But Ninja has chat support to resolving the issues. So thanks Discount Ninja and all members for resolving my problems. Now I can go through paid plans. Thanks a lot.

Raven's Way - Pathways to Discovery
United States
12 days using the app
Discount Ninja replied November 4, 2020

Happy to hear our support team was able to help you get started!

October 22, 2021

Terrible platform. Very buggy and little to no customer service. Persisted with these guys for a week to get some simple items fixed. Fed up I Uninstalled their app per their help instructions and all their code is still everywhere. Asked for assistance and they went silent. STAY AWAY!

InkPop
Australia
7 days using the app
Discount Ninja replied November 8, 2021

Hi there InkPop. Thanks for your feedback.
Discount Ninja has professional, round-the-clock 24/7 customer service. We help customers via chat, email and allow for scheduling ...

June 27, 2020

Seems like a good interface and some functionality on the free version. However it broke my cart process and meant people couldn't check out.

MedLoops
United Kingdom
9 days using the app