Booster: Discounted Pricing

We've had this app for many years, and it was working well. With recent changes however, it no longer works properly and support is poor. First it frequently crashed customers' carts. Those that didn't crash just had the discount disappear at checkout, which made it look like we were deliberately offering a non-existent discount. We had many customer complaints. Shopify told us to keep it installed so it could be fixed, which was brutal. Eventually I decided to uninstall and look elsewhere. After several weeks it was 'fixed' and we had it reinstalled. It now takes the discount offered on one item and spreads that out over all the products in the cart. A $10 discount on one item now becomes $1.67 on that item and so on down the cart. It looks ridiculous and is confusing. I should say that strongly suspect that the issues this app is having are because of Shopify code changes that they have not acknowledged and have caused problems to many apps and themes. Still, Shopify apps need to be able to adapt in the Shopify environment.

Sadly today the discount table disappear and the head of support James emailed me saying they are getting rid of this app. No longer giving support. He asked me to uninstall. They offered me 4 months refund. That worth the 1 star. Do not install this app anymore.

Great app, I've been using it for more than 1 year, never had a single problem during this period. Today we've updated our theme and we needed support from them to help us solve a problem in the cart. They quickly provided an initial reply and started working on a solution. A few hours later, their dev team came up with new development to fix our problem! They did all of that on a Saturday! Amazing support, can't recommend this app enough, it's great, and the team behind it is even better. Thanks a lot and much success!

Customers can't go to checkout due to some app issue. Have to uninstall and look for another solution. Support didn't resolve the issue for over 3 weeks...

Stay away from this app and app creator! Horrible app experience - I used both the Discounted Pricing and the Upsell Bundles apps - first of all neither app ever worked for my site. Then it actually broke our shopping cart, making us lose money and lose orders. Then when I uninstalled the app, it did not remove the file that was breaking our shopping cart. And it kept re-creating over and over one of the files that kept breaking our shopping cart keeping customers from checking out. This happened again and again and again until I was able to find and remove every single reference and every single file related to both of the apps we had installed from Booster Apps. During this process I emailed their support to ask for help to remove all the files. But they totally ignored my request for help. Stay far far away from this company's apps unless you like your shopping cart not working and you're okay with support ignoring you if you have a problem with their product.

I got this app because I can manage different discounts with different minimums, also because it helps to upsell by displaying text under the item the customer added to cart... buy another one and get 20% discount... things like that... but what I really don't like is when customers from abandoned carts return for purchase, the discount is not applied, resulting in lost sales...

This is what support had to say about this issue:
The reason why abandoned carts do not receive the discounts is that when the customer decides to go back to finish the order, they go straight away to the checkout page. Please take note that for the discounts to be applied, the customers should pass through the cart page. If they go directly to the checkout page, they will see a message that the discounts are not applicable anymore. ......

Well I can't control the auto recovery abandoned cart emails...... Not sure if this is they way discount apps behave, but for customers, if a discount is offered a discount should be applied no matter what, from the cart, directly to the checkout, etc, etc.... so I have lost many sales

Very helpful support and easy to use !

We've tried all the discount apps and this one works the best by far. We have this installed in 3 of our other Shopify stores.

The support is also exceptional.

10/10! Highly recommended

Easy to use. Easy to set up. I wish it was native to the Shopify platform and wasn't so expensive.

It's been perfect for us, only thing I wish it had was exclusions to variant level ;)