Reviews (48)
Refine
-
By rating
I prefer Doba than AliExpress and the others cause most of the vendors ship from the USA which customers prefer, quick shipping so you get more orders.
My first experience with DOBA was extremely disappointing. After nearly 12 months of effort, I finally received my first sale, only to discover I could not use my business banking account to pay for the product due to banking/payment setup limitations within the platform.
For a service that charges multiple subscription and platform fees, I expected a much smoother onboarding and payment process. This created unnecessary friction at a critical moment for my business and significantly impacted my confidence in the platform.
Thank you for sharing your experience. First of all, congratulations on achieving your first sale—we understand how exciting that milestone is, which is why we're truly sorry that a payment setup issue affected such an important moment for your business.
We'd like to clarify that Doba supports multiple commonly used payment methods for both subscriptions and order purchases. In some cases, payment configuration may require additional verification or setup depending on the payment method being used. We understand this can be frustrating when you're eager to fulfill your first order, and we're sorry for the inconvenience.
Our support team is always happy to help review your payment setup and recommend the most suitable payment option so you can complete your orders smoothly. We also continue to improve our onboarding and payment experience to make the process more seamless for new sellers.
Thank you again for your feedback. It helps us identify opportunities to improve, and we're committed to providing a smoother experience for every seller.
Doba customer service team
Very easy to use app. It syncs well with my store. The fulfillment is speedy and the layout of the dashboard is responsive and navigate.
A couple of absolutely necessary features:
1. Auto-fulfillment option. Once an order is placed, I would like Shopify to automatically send the order to the Doba App and then autopay via my credit card on file.
2. The ability to have items from my own store in the cart along with Doba-provided items in the order.
3. Fix the issue with canceling orders that are placed via Shopify
Hello DoubleWave,
Thank you for your feedback and for highlighting the features you’d like to see!
Currently, orders can indeed be automatically sent from Shopify to the Doba App. However, auto-payment is not yet available. After evaluating this internally, we found that automatic payments come with certain risks. For now, you can conveniently batch pay for orders in the "Pending Payments" section.
As for combining your store’s items with Doba-sourced products, this can be done by linking the products in your Shopify backend to Doba items, enabling you to batch process orders. For items not linked to Doba, they unfortunately can't be sourced directly from Doba, and we appreciate your understanding.
We sincerely appreciate your suggestions and will continue working to optimize the Doba experience. Thank you for being a valued user!
Best regards,
The Doba Team
So far so good. I'm on the $29.99/mo plan, opened my Shopify store this week and started making sales. Thanks!
Great so far. No major surprises. Not sure about the value yet.
Doba is a good app but needs some changes. I have had trouble importing product. I was able to use Doba free for a little bit but during this time I had a lot of trouble with importing items. Also had to remove thousands of products because some only partially imported.
Thank you for your feedback, and we apologize that you didn't have a great experience during your trial.
If you have are interested in giving Doba another shot, we would be happy to offer you an additional 30 day trial along with our customer support calendar link that will allow you to book a training with a representative to go over exporting, importing and listing to ensure that all error or issues are handled on the call or escalated to the tech department.
Please feel free to contact our online customer service or email to help@doba.com directly.
Have a nice day!
Doba Customer Success Team
Doba is easy to use. You have to read the instruction and or watch the tutorial videos. Its kind of selfexplanatory if you do a little research and if you google how to fix an issue if you get stuck it will come right up. Its expensive but in the first week i did get a big sale. I dont like that there are no telephone numbers to speak to anyone . Doba should allow a certain amount of calls per day starting in the morning until there agreed upon amount of calls are reached, then make chat and email available for the rest of the day then everbody can be happy.
Hello The Lovely Hen,
Thank you so much for taking time to post your review. My name is Whitney and I am the Head of Operations and Business Development here at Doba.
I am very happy to hear that you are enjoying the business you are doing with Doba! I would like to let you know that we do have a phone number to contact our agents, along with a calendar link you can use to schedule a set time to be called by one of our agents and have a 1x1 training with!
Our customer service department is open Monday - Friday from 7am to 5pm MST. You can contact us via
Phone: 801.682.4666
Email: Help@doba.com
Chat: Within your Doba account
Or you can schedule a call with us through this link: https://meetings.hubspot.com/whit-hopkins/doba-customer-service
I hope that this helps you!
Sellers are not serious at all I used to love using Doba but not recently I have been running into all types of issues from shipping orders with Walmart packaging to shipping fewer quantities than what I paid for which made me chase the seller for 2 weeks and ended up with requesting a refund. when it comes to cost most sellers have high prices than the market itself so not really a good fit for dropshipping. will be switching to better platforms soon
Hello Blak Hom,
My name is Whitney Hopkins and I am head of support here at Doba. First, I want to thank you so much for your feedback! Second, I want to apologize for the issues you are experiencing with our suppliers and their shipping.
I would like to say that we do hold our supplier’s accountable for everything regarding shipping, returns, etc. I would like to hear more about these issues and the specific suppliers you are having these issues with, as I am one of the decision makers on suppliers being removed, and am over the team that contacts the suppliers with warnings regarding issues our customers face with them.
I would like to offer my personal help in figuring this situation out with you, and I will do everything in my power to make this right for you. Customer satisfaction has been and always will be my number one goal. Please feel free to contact me! Just chat, call, or email my customer service team and ask for Whitney. If you leave a name and number or email I will contact you as soon as possible.
Phone: 801.682.4666
Email: Help@doba.com
Chat: Within your Doba account
I look forward to hearing from you, and hope to help you.
- Whitney
I joined Doba’s paid plan to work with a specific supplier listed on their platform.
At the time, the supplier listed on Doba stated that they ship orders using trusted carriers like FedEx.
That was a key reason I moved forward with my business.
But when orders were placed, they didn’t ship the way they said they would.
The situation impacted me both financially and operationally.
I contacted Doba support and explained the issue respectfully.
They acknowledged the concern and told me they would escalate it to the supplier.
They also said they would follow up with me as soon as they received a response.
It’s been nearly 2 months.
No update from the supplier.
I never received any reply from Doba.
Even more frustrating, I later checked the supplier page and found that the shipping policy had been quietly changed.
It now states: “Shipments will be handled according to the supplier’s chosen method.”
No heads-up. No answers. No ownership.
If you're thinking about using Doba based on what they promise about their suppliers or shipping,
just make sure to double-check everything before you commit.
What’s written in the listing might not reflect how the process really works when it matters.
Doba told me they'd follow up after contacting the supplier.
But nearly two months have passed, and I haven’t received a single reply.
Not even a one-line update.
That silence alone speaks volumes.
Thank you sincerely for taking the time to share your experience. We’re truly sorry to hear about the frustration and disruption this situation has caused you. Your feedback highlights exactly the type of issue we aim to prevent, and we deeply regret falling short in this case.
We completely understand how important it is for suppliers to deliver on what’s promised — especially when it comes to shipping methods and timelines. What you described is not the level of service we strive to uphold.
Please know that behind the scenes, we are actively working to improve transparency and accountability on our platform. This includes:
1. Stricter vetting of supplier shipping policies to ensure they align with what’s listed on their pages.
2. Enhanced monitoring by our customer support and supplier management teams to track unresolved escalations like yours.
3. Ongoing review of listing content, including clear disclosures when supplier policies change, so merchants aren’t caught off guard.
We genuinely appreciate your patience and feedback — it helps us do better.
Doba customer service team
