Reviews (96)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the app for its user-friendly interface and efficient customer service, noting quick issue resolution and effective communication. It integrates well with Shopify, automating inventory and order processes, saving time and reducing errors. Features like bulk editing and advanced filtering help scale operations. The wide product selection, transparent pricing, and fast shipping enhance customer satisfaction and profitability.
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Everything is exactly as described. Everything works. It is organized, although a little extra searching is needed for some products. Especially in the gardening niche. It would also be nice to see some vegetable and herb seeds too at least. If not flowers and fruits too. Customer service responds instantly and might require you to have a little patience is all. As it is usually just a bot you are dealing with.
There are multiple nuances in order to facilitate product orders through this app such as knowing to and how to set shipping rates; understanding how to navigate exporting inventory lists; not realizing that limits on amount of inventory are set based on plan; in ability to have live support help and lack of inventory order terms where as the customer's order amount is due immediately well before payment is sent to the seller.
Thank you very much for sharing your experience with us. We truly understand how frustrating it can be when the learning curve, system limitations, and support availability affect your ability to run your store smoothly — and we’re sincerely sorry for the inconvenience this has caused.
We appreciate you pointing out the challenges around shipping rate setup, inventory export, plan-based listing limits, payment timing, and the need for more real-time support. These are all critical parts of a seller’s daily operations, and your feedback highlights areas that deserve continuous improvement.
Please know that we take user experience very seriously. We are actively working on optimizing our onboarding guidance, improving documentation, refining inventory and payment workflows, and expanding our customer support capabilities to make the platform easier, clearer, and more reliable for sellers at every stage.
Your voice helps us grow, and we truly value your honesty. We remain committed to ongoing improvements and to delivering a smoother, more supportive experience for all users. Thank you again for taking the time to share your perspective.
Doba customer service team
DO NOT RELY ON DOBA SUPPORT. A FULL MONTH WITH NO ACTION
I’VE BEEN CHASING DOBA SUPPORT FOR OVER A MONTH. MULTIPLE AGENTS PROMISED “WE’LL EMAIL YOU WITH UPDATES.” I NEVER RECEIVED A SINGLE EMAIL. SUPPLIERS HAD ITEMS RETURNED BACK TO THEIR WAREHOUSES AND STILL HAVEN’T ISSUED MY REFUNDS.
THESE UNREFUNDED ORDERS TOTAL $3,241.38:
$1,331.71 (ELIO 60" VANITY) — “NO RETURN NEEDED” BUT STILL NO REFUND.
$773.64 (WALLACE & BAY DRESSER) — RETURNED TO SUPPLIER, NO REFUND.
$1,136.03 (96" × 48" METAL FRAMED MIRROR) — DAMAGED, RETURNED, NO REFUND.
I’M ON THEIR HIGHEST $299 PLAN AND EXPECTED REAL HELP. INSTEAD, IT’S BEEN SILENCE AND STALLING. I CAN’T ASK CUSTOMERS TO PAY RETURN SHIPPING WHEN THE FAULT IS ON THE SUPPLIER, AND DOBA WON’T ENFORCE THE SUPPLIER’S OWN POLICY. THIS HAS CAUSED MAJOR LOSSES FOR MY BUSINESS. THEY LITERALLY RAN THE BUSINESS TO THE GROUND.
I LIKE THE IDEA OF THE PLATFORM, BUT THE EXECUTION AND SUPPORT ARE ABSOLUTELY RUBBISH. UNTIL DOBA CAN PROVIDE RELIABLE FOLLOW-THROUGH AND ENFORCE REFUNDS PROMPTLY, I CANNOT RECOMMEND THIS APP. AVOID AT ALL COST!!
Thank you for taking the time to share such a detailed review. We understand how frustrating and discouraging this experience has been—especially after investing both time and money into the platform. Having unresolved refund issues for over a month, receiving repeated promises without follow-up, and facing financial losses is absolutely not the experience we want any user to have. We are truly sorry.
Your feedback about support delays and lack of follow-through is completely valid. We understand that when you are on a premium plan, you expect timely and effective assistance—and you should. Not receiving clear updates or accountability only adds more stress to an already difficult situation.
We sincerely apologize for the inconvenience this has caused your business. Please know that we take issues like this very seriously, and our team is working to improve in several key areas:
✅ Strengthening enforcement of supplier refund policies
✅ Increasing accountability and follow-up within our support team
✅ Improving tracking and escalation of refund-related cases
✅ Enhancing visibility and communication so you’re never left waiting without answers
Our goal is to rebuild your trust by delivering more consistent, transparent, and proactive support. We truly appreciate that you still see value in the idea behind the platform, and we are committed to improving the execution so the experience matches the vision.
Thank you again for your honesty—we are continually working to enhance the user experience, and feedback like yours plays an important role in driving meaningful improvements.
Doba customer service team
I used to get caught selling stuff that was already out of stock. Not anymore. Doba’s inventory updates are quick, and I always know what’s available.
Great tool for dropshippers and store owners who want hassle-free fulfillment. I especially like the product recommendation feature—it actually helped me find new winning products.
Excellent process and very efficient
So far so good. I'm on the $29.99/mo plan, opened my Shopify store this week and started making sales. Thanks!
Using it is straightforward and easy.
The integration with warehouses around the globe is a game changer. My shipping times dropped drastically and my customers are happier.
What I really like is that Doba’s pricing structure allows for real profits. Some platforms give you access to products, but there’s no room for margin. With Doba, even after including shipping, I can still price competitively and turn a decent profit per sale.