Doba ‑ Dropshipping , 41 reviews
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Rich products and good service.
I have used it for a long time and purchased a membership.
Dropshipping.
I've been using this app for a couple of months and have two issues: 1) If you Google search the products on this platform, you'll see that their prices are just a high as other stores that sell the same product. So essentially you have to mark your retail price higher and Good Luck Selling. 2) There is no communication when a product is suddenly unavailable. Which means you have to check your listings every day (which is a pain when you have a lot of pages of products) to remove the now unavailable products. Also, if one of their vendors suddenly leaves the platform, there is no communication about it. I spent several days (many many hours) importing products from a particular vendor. I spent money advertising those products. All of a sudden, the vendor has decided not to be on the platform and all that hard work and money has been completely wasted. All I got from this company is "I apologize". Not a good way to run a business.
Thank you very much for your feedback, it's valuable to us and our Account Manager will be in touch.
Sellers are not serious at all I used to love using Doba but not recently I have been running into all types of issues from shipping orders with Walmart packaging to shipping fewer quantities than what I paid for which made me chase the seller for 2 weeks and ended up with requesting a refund. when it comes to cost most sellers have high prices than the market itself so not really a good fit for dropshipping. will be switching to better platforms soon
Hello Blak Hom,
My name is Whitney Hopkins and I am head of support here at Doba. First, I want to thank you so much for your feedback! Second, I want to apologize for the issues you are experiencing with our suppliers and their shipping.
I would like to say that we do hold our supplier’s accountable for everything regarding shipping, returns, etc. I would like to hear more about these issues and the specific suppliers you are having these issues with, as I am one of the decision makers on suppliers being removed, and am over the team that contacts the suppliers with warnings regarding issues our customers face with them.
I would like to offer my personal help in figuring this situation out with you, and I will do everything in my power to make this right for you. Customer satisfaction has been and always will be my number one goal. Please feel free to contact me! Just chat, call, or email my customer service team and ask for Whitney. If you leave a name and number or email I will contact you as soon as possible.
Phone: 801.682.4666
Email: Help@doba.com
Chat: Within your Doba account
I look forward to hearing from you, and hope to help you.
- Whitney
Good service provided by Febi regarding pricing plan and product integration! so far so good with store setup
BEWARE!! YOU CANT MAKE MONEY! Almost every item on here is priced at or ABOVE retail price. I even found suppliers listing their prices on Doba higher than they sell it to consumers for. The only way you can make money is if your customers do not do any sort of product research before buying... Research shows, "90% of consumers research products before buying them online. The report also found that while 79% of customers consider price to be the most important factor to research before purchasing an item online".
Thank you for your review! My name is Whitney and I am the Head of the Customer relations department at Doba.
While not every product has a large profit margin due to the suppliers listing the items on our site at their own prices, there are many products on Doba that you can make money off of. We have many retailers that make their sole income from selling Doba items on sites like eBay and Amazon.
We have a team that does create curated lists of high profit items along with monthly, quarterly, and yearly sales where our suppliers offer 5%-10% off the original pricing. And if you go to our site there is a tab titled High Profit that offers products with 20% margins.
Finding items that sell the best are different for every person, and can sometimes take time to find the items to profit off of. I do see that you just signed up for our site yesterday. We encourage all users who sign up for our 30 day free trial to explore our extensive catalog of 300,000 products. Many users spend the duration of their free trial carefully researching and selecting products to find profitable products to list on their selling sites.
My support team's main goal is to help our free trial users connect their store, find products to sell, listing those items and getting at least one sale before the 30 day free trial ends. We are happy to help you learn how to sell our Doba items. Feel free to contact us via email: help@doba.com
Doba is a good app but needs some changes. I have had trouble importing product. I was able to use Doba free for a little bit but during this time I had a lot of trouble with importing items. Also had to remove thousands of products because some only partially imported.
Thank you for your feedback, and we apologize that you didn't have a great experience during your trial.
If you have are interested in giving Doba another shot, we would be happy to offer you an additional 30 day trial along with our customer support calendar link that will allow you to book a training with a representative to go over exporting, importing and listing to ensure that all error or issues are handled on the call or escalated to the tech department.
Please feel free to contact our online customer service or email to help@doba.com directly.
Have a nice day!
Doba Customer Success Team
Terrible! If you plan to advertise using Google, do not use Doba. They do not require their sellers to post their UPC or GTIN numbers for products. Without these numbers, you will get from Google a Misrepresentation Violation and your account will be Suspended! I have to start from scratch and find a new Supplier, reload all of my products and basically wipe out a month's worth of work. Then cross my fingers that after all that work, Google will take me back. Doba has Ruined Me! Do Not Purchase Doba!
Hello Sweaty Runner Treadmills,
My name is Whitney Hopkins and I am head of support here at Doba. First, I want to thank you so much for your feedback! Second, I want to apologize for the issues you are experiencing with our suppliers and items.
It is true that we do not require suppliers to have GTIN’s or UPC’s. However, we do have a filter in the catalog to be able to view items only with UPC’s to avoid items that do not include them. In addition to that, our customer service team does provide Authorization Letters to help provide proof of our suppliers and items authenticity.
If you would be willing to consider giving Doba a try again, We would be happy to help you try to resolve this issue and hopefully get Google to remove the violation. We will even offer free subscription time on your account so that you can continue to use Doba while we work on getting your account with Google re-established and in good standing. That way you are not out any money while we work on a resolution together.
If you are interested, please contact our customer support team, and ask for Whitney. They can provide my email address to you, and we can get started. Our email is help@doba.com and our phone number is 801.682.4666 or you can use our online chat.
Again, I am very sorry that this happened but customer satisfaction is always the biggest thing I, and my team strive for. I hope to get the chance to help you, and will do anything that I can in my power to make it right so that you can have success in your online selling journey.
Thank you.
It's nothing less than perfect. I received my first dropshipping order with it instead I worked really hard with others with no growth.
Hello Health n Apparel,
Thank you so much for your feedback! Our customer service team is always happy to help you if you happen to ever run into any issues. We look forward to doing great business with you! Happy Dropshipping!
It was good , up and down , next time it will be much better, and thanks for your help on every level and taking mine call and explaining how it works , i am very pleased with the service .
Hello Home & Garden Sales Direct ,
Thank you so much for your feedback! We are always looking to improve, so your feedback is greatly appreciated. Please feel free to contact our customer service team if you ever have issues or recommendations on how we can improve our site.
The App is easy to use with a lot of products sent within many regions around the world, although limited based on your account tier. You are also assigned an account manager which you can contact anytime. The monthly price is quite high especially for those starting off and i wish the API was free for all tiers.. This would help automate product price as it seems to fluctuate randomly; I'm now being told, you need to set alerts for these prices. Sort of defeats the purpose of the feature "Order Syncing" or any automation. It isn't automated unless you pay more for a higher tier... APIs should be free for all tiers as it's not your team developing and integrating this to my store...
Hello Modern Day | Furniture,
My name is Whitney Hopkins and I am the Head of the Customer Relations Department at Doba. I am so glad to hear such great feedback from you about Doba, and I am also more than happy to help address the concerns listed as well.
I do understand that the monthly cost may be high, and I do apologize for that. Unfortunately we don't have a work around for the pricing, other than purchasing a quarterly or yearly plan, we discount those for you since you are purchasing up front and planning to be a long time customer with us.
The API that we offer does come with a cost because we do have a team that helps our customers and their developers trouble shoot any problems that happen, and that can sometimes be a very lengthy process.
The reason we only offer it to our Enterprise plan, is because a lot of our customers only use API if they are using a developer who can successfully utilize the API calls that we offer, as most customers especially those starting off, do not know coding and cannot utilize our API without a developer.
We do however partner with Inventory Source who will provide all of the automation for you, we have an Inventory Source plan that is a little cheaper than our Business plan, if you are interested in using Inventory Source to sync your items and orders from Doba to Shopify and vice versa, please feel free to contact my customer support team. They can help get your plan changed!
Order syncing is separate from pricing alerts. Order syncing syncs your orders from Shopfiy to Doba. The reason that you need to turn on the alerts for your items, is because Doba cannot sync the price changes that the supplier on Doba updates. The reason for this is that when listing to Shopify, more often than not you will mark up the price on the item you are selling, that way you can make money on your sales. Setting custom pricing makes it hard for us to sync the price updates, I do hope you understand the reasoning for this now.
One popular option to receive a daily update on pricing changes is our FTP which is free of charge, you just need to submit a request to support and we can get that created for you.
If you would like more education on our website and how to best use your Doba account and Shopify account together, feel free to contact my support team. You can contact us by email: help@doba.com or by phone: 801.682.4666
We also have a calendar link that you can use to schedule 1 on 1 training calls with a Doba support agent.
We look forward to hearing from you!
- Whitney