Easify Product Options Variant

Dear Ivy & Bark Store Owner,

Thank you for sharing your feedback. We genuinely apologize for any frustration you've encountered while using our app, and we're committed to finding solutions that meet your needs.

We understand your concerns about the limitations of our free version, especially regarding the price per variant feature. Our aim with the free version is to provide essential functionalities for merchants, while reserving more advanced features, like the option price feature, for our paid plans.

We acknowledge that from a merchant's standpoint, this feature may seem straightforward to implement. However, behind the scenes, our team invests substantial effort to ensure that it functions seamlessly with every order and transaction in your store. Additionally, ongoing updates are essential to ensure compatibility with Shopify updates and themes, adding to the complexity of maintaining this feature.

Despite these limitations, we strive to offer a generous free plan. Unlike many other product options apps, we do not restrict the number of option sets or impose limitations on the number of products or orders to which custom options can be applied. Additionally, features like conditional logic, typically exclusive to paid plans elsewhere, are accessible in our free version. Furthermore, we provide in-app live chat support to all users, irrespective of their plan, ensuring timely assistance whenever you need it.

We understand that our free plan may not fully meet your requirements, but we sincerely hope you'll reconsider and give our app another chance to serve you. Our team has reached out to you via email to gather more detailed feedback and explore potential solutions tailored to your store's needs. Please check your inbox and allow us the opportunity to connect and assist you further. We're here to listen and resolve your concerns to the best of our ability.

Best regards,
Easify Team.

Thank you so much for your kind words and for taking the time to share your experience with our Easify Product Options app! It's amazing to hear that you found our team to be responsive to issues you encountered. Ensuring a seamless experience for our users is always our top priority, so we're delighted that the app works perfectly for you and integrates seamlessly with your theme. Your recommendation means a lot to us! If you ever have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
Best regards,
Easify Team.

Thank you so much for taking the time to share your positive experience with Easify Product Options! Your kind words motivate us to continue delivering the best service possible. If you ever have more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you in the future.
Best regards,
Easify Team.

Thank you so much for taking the time to leave such a positive review! Providing excellent customer support is one of our top priorities, and we're delighted to hear that Hoa was able to assist you promptly with the font settings. If you have any further questions or need assistance during the configuration process, please don't hesitate to reach out to us. We're always here to help! Thank you again for choosing our Easify Product Options app, and we look forward to continuing to provide you with a seamless and enjoyable experience.
Best regards,
Easify Team.

Thank you so much for taking the time to share your positive experience with our app! It's great to hear that Hoa was able to assist you effectively. At Easify, we strive to provide exceptional service and a user-friendly experience. Your feedback is incredibly valuable to us, and it motivates us to continue delivering high-quality assistance and features. If you ever have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
Best regards,
Easify Team.

Thank you so much for taking the time to share your positive experience with Easify Product Options app! Our team works hard to ensure that our users have a seamless and enjoyable experience, and it's always rewarding to receive feedback like yours.
If you have any further feedback or suggestions, please feel free to share them with us. We truly value your input and are always looking for ways to enhance our app. Thank you again for choosing our app, and we look forward to continuing to meet and exceed your expectations.
Best regards,
Easify Team.

Dear FromPicToArt Store Owner,
We sincerely apologize for the delay in providing you with the support you deserved. It's truly regrettable that there was a miscommunication within our team, resulting in us missing your last email. Please accept our deepest apologies for this oversight.

We've reached out to you via email to clarify the situation and address all your concerns regarding our app. Although we know that our response comes later than it should have, we genuinely hope that you would consider giving us another chance to make things right.

Your feedback serves as a vital reminder for us to continually improve our support procedures. We have already taken immediate steps to prevent such lapses from occurring in the future, so that we can serve you better.

Thank you for bringing this matter to our attention, and we look forward to the possibility of restoring your trust in us.

Best regards,
Easify Team.

Thank you for your kind words! It's great to hear that you had a positive experience with our support team and that Violette was able to resolve your issue efficiently. Your satisfaction is our top priority, and we are delighted that we could assist you. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again. Thank you for choosing our Easify Product Options app!
Best regards,
Easify Team.

Thank you so much for your wonderful review! It's great to hear that Lin has been able to assist you effectively. Your feedback means a lot to us, and we're glad that our app is meeting your needs. If you have any more questions or need further assistance, please don't hesitate to reach out. Thank you for choosing our Easify Product Options app!
Best regards,
Easify Team.

Thank you so much for taking the time to leave a review for our Easify Product Options app! We're thrilled to hear that you've found our customer service helpful. Your feedback is incredibly valuable to us in our continuous efforts to enhance both our app's functionality and customer service.

If there's any way we can better meet your expectations and earn that 5-star rating from you, please do let us know. We're dedicated to ensuring your experience with us is nothing short of excellent.

Thank you again for your review, and we look forward to serving you better in the future.

Best regards,
Easify Team.